Intercom incident

Fin is experiencing issues

Resolved on April 22, 2026, affecting Fin AI Agent and Fin AI Agent and 1 more.

resolved Apr 22, 2026, 01:07 AM UTC

This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour

Started
Apr 22, 2026, 01:07 AM UTC
Resolved
Apr 22, 2026, 01:07 AM UTC
Duration
–
Detected by Pingoru
Apr 22, 2026, 01:07 AM UTC

Affected components

Fin AI AgentFin AI AgentFin AI Agent

Update timeline

  1. investigating Apr 21, 2026, 11:30 PM UTC

    Fin is currently experiencing difficulties affecting some customers. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.

  2. identified Apr 22, 2026, 12:03 AM UTC

    We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.

  3. monitoring Apr 22, 2026, 12:55 AM UTC

    We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

  4. resolved Apr 22, 2026, 01:07 AM UTC

    This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour

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