Intercom experienced a minor incident on April 22, 2026 affecting Fin AI Agent, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2026, 11:30 PM UTC
Status: Investigating Fin is currently experiencing difficulties affecting some customers. Our team is aware of the issue and are currently investigating. We will update you here when we have more information. Affected components Fin AI Agent (Degraded performance)
- identified Apr 22, 2026, 12:03 AM UTC
Status: Identified We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective. Affected components Fin AI Agent (Degraded performance)
- monitoring Apr 22, 2026, 12:55 AM UTC
Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Fin AI Agent (Degraded performance)
- resolved Apr 22, 2026, 01:07 AM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Fin AI Agent (Operational)