[AU Hosting] Elevated 5xx errors on Help Center

Update timeline

1. resolved Apr 11, 2026, 03:48 PM UTC

   Status: Resolved We experienced elevated 5xx errors with our help center product between 16:00 UTC to 16:40 UTC. The issue has been resolved and all functionality should be back to normal. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour. Affected components Web Messenger (Operational) Copilot (Operational) Tickets (Operational) Reporting (Operational) Knowledge Hub (Operational) Other (Operational) Mobile Messenger (Operational) Phone (Operational) REST API (Operational) Omnichannel (Operational) Help Center (Operational) Apps and Integrations (Operational) Inbox (Operational) Fin AI Agent (Operational) Webhooks (Operational) Outbound (Operational)

2. resolved Apr 11, 2026, 03:50 PM UTC

   Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Help Center (Operational) Fin AI Agent (Operational) Inbox (Operational) Phone (Operational) REST API (Operational) Webhooks (Operational) Outbound (Operational) Other (Operational) Reporting (Operational) Knowledge Hub (Operational) Web Messenger (Operational) Copilot (Operational) Tickets (Operational) Omnichannel (Operational) Mobile Messenger (Operational) Apps and Integrations (Operational)