Contacting Support Issues
Affected: ⚙️ Core services
intelliflo Outage History
intelliflo degraded · 1 active incident View live status →intelliflo had 23 outages in the last 2 years totaling 534h 1m of downtime, averaging 0.9 incidents per month.
There were 23 intelliflo outages since February 10, 2025 totaling 534h 1m of downtime. Each is summarised below. Incident details, duration, and resolution information.
10-09-2026 - intelliflo office system performance & System Errors
Affected: ⚙️ Core services
Timeline · 9 updates
28-08-2026-intelliflo office system performance & System Errors
Affected: ⚙️ Core services
Timeline · 3 updates
- investigating Aug 28, 2026, 02:37 PM UTC
We have been alerted to degraded performance within intelliflo office. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....
- monitoring Aug 28, 2026, 02:51 PM UTC
We’re pleased to confirm that the issue has been resolved. Our development team will continue to monitor the service closely, and we’ll provide a final update before the incident is officially closed. Thank you for your patience and understanding.
- resolved Aug 28, 2026, 04:16 PM UTC
Great news - this has now been fully resolved. Thanks again for your patience and we're sorry for any inconvenience this may have caused you.
09-06-2026 - System Latency & System Errors - Opening Tasks
Affected: ⚙️ Core services
Timeline · 3 updates
- investigating Jun 09, 2026, 01:18 PM UTC
We have been alerted to degraded performance within intelliflo office and resulting in System Errors being displayed while navigating around. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....
- monitoring Jun 09, 2026, 01:21 PM UTC
We are pleased to confirm that the system incident has been fully resolved and intelliflo office is now operating at normal capacity. Monitoring: Our technical team is actively monitoring system performance to ensure stability. We will continue to track metrics and logs closely over the coming hours. We sincerely apologise for any disruption this incident may have caused to your day.
- resolved Jun 09, 2026, 03:38 PM UTC
Great news - this has now been fully resolved. Thanks again for your patience and we're sorry for any inconvenience this may have caused you.
04-03-2026 - intelliflo office system performance
Affected: ⚙️ Core services
Timeline · 7 updates
03-03-2026 - intelliflo office system performance
Affected: ⚙️ Core services
Timeline · 3 updates
- investigating Mar 03, 2026, 11:54 AM UTC
We have been alerted to degraded performance within intelliflo office. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....
- monitoring Mar 03, 2026, 12:06 PM UTC
We have identified an issue affecting intelliflo office and can confirm that the problem is now subsiding. Our systems are returning to normal operations and performance is improving. We are continuing to monitor closely to ensure full stability is restored. No further action is required from users at this time. We apologise for any inconvenience caused and thank you for your patience.
- resolved Mar 03, 2026, 01:23 PM UTC
Great news - this issue has now been fully resolved. Sorry once again for the interruption to your day's work, and thanks for your patience.
23-02-2026 - intelliflo office system performance/ logged out
Affected: ⚙️ Core services
Timeline · 3 updates
- investigating Feb 23, 2026, 03:48 PM UTC
We have been alerted to degraded performance within intelliflo office, which may result in you being logged out of intelliflo office unexpectedly. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....
- monitoring Feb 23, 2026, 04:00 PM UTC
We believe the issue has passed and service is resuming normally. Our team is continuing to investigate and monitor the situation closely. We will provide a further update once we have more information.
- resolved Feb 23, 2026, 04:21 PM UTC
This has now been fully resolved. Thanks again for your patience and we're sorry for any inconvenience this may have caused you.
28-01-2026 - System Error - Risk Questionnaire Screens
Affected: ⚙️ Core services⚙️ Core services
Timeline · 2 updates
- identified Jan 28, 2026, 10:39 AM UTC
We have identified the root cause of the issue affecting navigation within intellifo office, particularly on Risk Questionnaire screens where customers are encountering a System Error message. Our team is actively working on implementing a solution. While we are prioritising this fix and working to resolve it as quickly as possible, we expect the resolution may take until the end of the day. We appreciate your patience and will provide updates as progress is made.
- resolved Jan 28, 2026, 12:08 PM UTC
The root cause of the System Error messages affecting navigation in intellifo office has been fixed and deployed.Customers should no longer encounter errors when accessing Risk Questionnaire screens or navigating other areas of the application. Thank you for your patience while we worked to resolve this issue.
05-01-2026 - intelliflo office system performance and System Errors
Affected: ⚙️ Core services
Timeline · 3 updates
- investigating Jan 05, 2026, 11:42 AM UTC
We have been alerted to degraded performance within intelliflo office, which may result in various system errors being displayed whilst navigating around. This is currently being investigated as a priority by our development team. We apologise for the inconvenience and are working to resolve this issue as quickly as possible. We'll provide updates as soon as we have more information. All updates relating to this issue will be shown on this page. If you haven't already done so, you can subscribe to receive automatic updates in your inbox.
- monitoring Jan 05, 2026, 12:15 PM UTC
We're pleased to confirm that the issue has been resolved. Our development team will continue monitoring the situation closely over the course of the day, and we'll post a final update before officially closing this incident. Thank you for your patience during this time.
- resolved Jan 05, 2026, 01:52 PM UTC
This issue has been fully resolved. Thank you for your patience, and we apologise for any inconvenience this may have caused.
23/06/2025 - Unable to access to intelliflo office
Affected: ⚙️ Core services
Timeline · 4 updates
- investigating Jun 23, 2025, 07:37 AM UTC
We have been alerted that some customers are unable to login to intelliflo office. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....
- identified Jun 23, 2025, 07:59 AM UTC
We're pleased to say the root cause of the issue has now been identified and a fix is currently being implemented. We're hoping this won't take long, and we'll let you know here as soon as its been resolved. Thanks for your patience.
- monitoring Jun 23, 2025, 08:10 AM UTC
We’re pleased to confirm that the issue has now been resolved. Our development team will continue to monitor the situation closely, and we’ll provide a final update before officially closing the incident. Thank you once again for your patience and understanding.
- resolved Jun 23, 2025, 09:11 AM UTC
Great news - this issue has now been fully resolved. Sorry once again for the interruption to your day's work, and thanks for your patience.
17-06-2025 - Unable to access to intelliflo office via Unipass
Affected: ⚙️ Core services
Timeline · 7 updates
09-06-2025- Unable to access intelliflo connect
Affected: ⚙️ Core services⚙️ Core services
Timeline · 6 updates
01-05-2025 - intelliflo office - system performance & income processing
Affected: ⚙️ Core services
Timeline · 6 updates
28-04-2025 - Phone line & live chat for Customer support team
Affected: ⚙️ Core services
Timeline · 3 updates
- investigating Apr 28, 2025, 10:43 AM UTC
We are currently experiencing technical difficulties due to an issue with one of our third-party providers that integrates with our Phone and Live Chat services. As a result, we are unable to take inbound calls and respond to live chat inquiries. If you need assistance from our customer support team, please raise a case via intelliflo Connect. You can access intelliflo Connect through intelliflo Office by using the intelliflo Connect & Support button. We will keep you updated and notify you once the issue has been resolved. We appreciate your patience and understanding.
- monitoring Apr 28, 2025, 11:14 AM UTC
We're happy to inform you that our inbound calls and live chat services have been fully restored! You can now reach us via calls and live chats. We apologise for any inconvenience caused by the temporary unavailability of these contact methods. Please note that intellifo connect remained operational during this time. Rest assured, we will continue to monitor the situation throughout the day.
- resolved Apr 28, 2025, 02:58 PM UTC
This issue has now been resolved. We apologise for any inconvenience caused yesterday when trying to reach the customer support team via our phone line or live chat services.
22-04-2025 - intelliflo office system performance
Affected: ⚙️ Core services
Timeline · 3 updates
- investigating Apr 22, 2025, 09:04 AM UTC
We have been alerted to degraded performance within intelliflo office. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....
- investigating Apr 22, 2025, 09:28 AM UTC
We wanted to inform you that the issue you reported has been identified and mitigated. Our team is actively monitoring the situation and will continue to do so until the end of the day.
- resolved Apr 22, 2025, 02:21 PM UTC
Great news - this has now been fully resolved. Thanks again for your patience and we're sorry for any inconvenience this may have caused you.
19-03-2025 - Unable to access to intelliflo office
Affected: ⚙️ Core services
Timeline · 5 updates
- investigating Mar 19, 2025, 09:18 AM UTC
We have been alerted that some customers are unable to login to intelliflo office. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....
- investigating Mar 19, 2025, 10:01 AM UTC
Just to let you know we are still investigating, and are pulling out all the stops to resolve this issue. As soon as we have found the fix we'll let you know, until then we'll keep you posted each hour whether there have been changes to the status or not.
- identified Mar 19, 2025, 11:50 AM UTC
Currently some customers cannot access intellifo office, receiving the message: "This page is not working. office.gb.intellifo.net is unable to handle this request right now." Our technical teams have identified the root cause and created a solution. We plan to deploy this solution into production today, 19th March, between 13:00 GMT and 13:30 GMT. You may experience temporary disruptions during this time, including being logged out of the system. Please ensure you save all your work before the update begins to avoid any loss of data. We apologise for any inconvenience this may cause and appreciate your understanding.
- monitoring Mar 19, 2025, 01:55 PM UTC
We are pleased to inform you that the recent issue has been resolved. Our team has worked diligently to address the problem, and services are now back to normal. We will continue to monitor the situation closely for a short period to ensure stability. Thank you for your patience and understanding.
- resolved Mar 19, 2025, 04:07 PM UTC
Great news - this issue has now been fully resolved. Sorry once again for the interruption to your day's work, and thanks for your patience.
12-03-2025 - intelliflo office system performance
Affected: ⚙️ Core services
Timeline · 4 updates
- investigating Mar 12, 2025, 04:21 PM UTC
We have been alerted to degraded performance within intelliflo office. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....
- identified Mar 12, 2025, 04:35 PM UTC
We're pleased to say the issue's root cause has been identified, and a fix is being implemented. We hope this won't take long, and we'll let you know as soon as it's resolved. Thanks for your patience.
- monitoring Mar 12, 2025, 05:27 PM UTC
Delighted to say that the issue has been resolved. Our technical teams will continue monitoring and post further updates before officially closing the incident. Thanks again for your patience.
- resolved Mar 13, 2025, 09:03 AM UTC
Great news - this issue has now been fully resolved. Sorry once again for the interruption to your day's work, and thanks for your patience.
24-02-2025-intelliflo office system performance
Timeline · 1 update
- resolved Feb 24, 2025, 12:49 PM UTC
We have been alerted to degraded performance within intelliflo office. Our development team is currently investigating this as a priority. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. Update: There was a period of degraded system performance from approximately 11:40GMT to 11:58GMT, which has now been resolved.
14-02-2025 - intelliflo office system performance
Affected: ⚙️ Core services
Timeline · 3 updates
- investigating Feb 14, 2025, 11:28 AM UTC
We have been alerted to degraded performance within intelliflo office. Our development team is currently investigating this as a priority. As a result, this can prevent some customers from logging into their intelliflo office accounts. We're sorry for the inconvenience. Rest assured, we're working on it and will let you know when the issue is identified. Thanks for your patience. This page will display all updates related to this issue. If you haven't already, you can subscribe to this page so that updates arrive automatically in your inbox and you don't have to remember to check.
- monitoring Feb 14, 2025, 11:56 AM UTC
We're pleased to say the root cause of the issue has now been identified, and for the time being, we will be monitoring the situation Thanks for your patience, as always.
- resolved Feb 14, 2025, 05:01 PM UTC
We sincerely apologise for the inconvenience caused by the recent issue. We understand how frustrating this must have been for you, and we deeply regret any disruption it may have caused. We are pleased to inform you that the issue has now been resolved. Thank you for your patience and understanding. We truly appreciate your continued support. If you have any further questions or concerns, please do not hesitate to contact our customer support team.
13-02-2025 - Phone line & Live Chat for Customer support team
Affected: ⚙️ Core services
Timeline · 3 updates
- investigating Feb 13, 2025, 10:02 AM UTC
One of our third-party providers, which integrates with our phone provider and Live Chat services, has encountered technical difficulties impacting our ability to take inbound calls and answer live chat. Should you need help from our customer support team, please raise a case via intellifo connect (which you can access through intelliflo office, using the intelliflo connect & Support button). We'll let you know once this issue has been resolved. I appreciate your patience.
- monitoring Feb 13, 2025, 10:13 AM UTC
We're happy to inform you that our inbound calls and live chat services have been fully restored! You can now reach us via calls and live chats. We apologise for any inconvenience caused by the temporary unavailability of these contact methods. Please note that intellifo connect remained operational during this time. Rest assured, we will continue to monitor the situation throughout the day.
- resolved Feb 14, 2025, 09:59 AM UTC
This issue has now been resolved. We apologise for any inconvenience caused yesterday when trying to reach the customer support team via our phone line or live chat services.
11-02-2025 - Intermittently being logged out of intelliflo office
Affected: ⚙️ Core services
Timeline · 7 updates
11-02-2025 - Overnight Reports
Affected: ⚙️ Core services
Timeline · 3 updates
- investigating Feb 11, 2025, 09:15 AM UTC
We have been alerted that the overnight job updating MI reporting has not been completed as expected. Our development team is currently investigating this as a priority. We're sorry for the inconvenience. Rest assured—we're working on it and will let you know when the issue is identified. Thanks for your patience.
- identified Feb 11, 2025, 10:37 AM UTC
We're pleased to say the root cause of the issue has now been identified. However, we require tonight's overnight job to allow the MI reporting to update them Thanks for your patience. We will keep this open until tomorrow and provide further updates.
- resolved Feb 12, 2025, 08:41 AM UTC
Pleased to say that last nights overnight jobs have been successfully completed and all MI reporting has been updated as expected. Thanks again for your patience and we're sorry for any inconvenience this may have caused you.
10-02-2025-intelliflo office system performance
Affected: ⚙️ Core services
Timeline · 3 updates
- investigating Feb 10, 2025, 08:48 AM UTC
We have been alerted to degraded performance within intelliflo office. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....
- identified Feb 10, 2025, 08:53 AM UTC
We're pleased to say the root cause of the issue has now been identified and a fix is currently being implemented. We're hoping this won't take long, and we'll let you know here as soon as its been resolved. Thanks for your patience.
- resolved Feb 10, 2025, 04:57 PM UTC
Great news - this has now been fully resolved. Thanks again for your patience and we're sorry for any inconvenience this may have caused you.