intelliflo incident
28-04-2025 - Phone line & live chat for Customer support team
Resolved after 4 hours 15 minutes, affecting ⚙️ Core services, on April 28, 2025.
This issue has now been resolved. We apologise for any inconvenience caused yesterday when trying to reach the customer support team via our phone line or live chat services.
Affected components
Update timeline
- investigating Apr 28, 2025, 10:43 AM UTC
We are currently experiencing technical difficulties due to an issue with one of our third-party providers that integrates with our Phone and Live Chat services. As a result, we are unable to take inbound calls and respond to live chat inquiries. If you need assistance from our customer support team, please raise a case via intelliflo Connect. You can access intelliflo Connect through intelliflo Office by using the intelliflo Connect & Support button. We will keep you updated and notify you once the issue has been resolved. We appreciate your patience and understanding.
- monitoring Apr 28, 2025, 11:14 AM UTC
We're happy to inform you that our inbound calls and live chat services have been fully restored! You can now reach us via calls and live chats. We apologise for any inconvenience caused by the temporary unavailability of these contact methods. Please note that intellifo connect remained operational during this time. Rest assured, we will continue to monitor the situation throughout the day.
- resolved Apr 28, 2025, 02:58 PM UTC
This issue has now been resolved. We apologise for any inconvenience caused yesterday when trying to reach the customer support team via our phone line or live chat services.
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