11-02-2025 - Intermittently being logged out of intelliflo office

Update timeline

1. investigating Feb 11, 2025, 11:55 AM UTC

   We have been alerted that some customers are Intermittently logged out of intelliflo office. Our development team is investigating this as a priority. We're sorry for the inconvenience, but rest assured—we're on it. We'll let you know as soon as the issue is identified. Thanks for your patience. This page will display all updates related to this issue. If you haven't already, you can subscribe to this page so that updates arrive automatically in your inbox and you don't have to remember to check.

2. investigating Feb 11, 2025, 04:01 PM UTC

   This is to let you know that we are still investigating and working hard to resolve this issue. We'll let you know as soon as we find the fix. Until then, we'll keep you posted about whether the status has changed.

3. investigating Feb 11, 2025, 04:26 PM UTC

   We have been alerted that some customers are now unable to login to intelliflo office, with a message of "Sorry, something went wrong". This is also being investigated, along with the intermittent logging out issue.

4. investigating Feb 11, 2025, 04:52 PM UTC

   Just to let you know, we are still investigating the issue of intermittently being logged out of intelliflo office. We also experienced a short period of complete outage or latency of access to the intelliflo office, which has since been resolved. This was seen from 16:15GMT - 16:40GMT. Thank you for your ongoing patience.

5. investigating Feb 12, 2025, 10:38 AM UTC

   We sincerely apologise for the ongoing system outage that has affected your experience with our services, which some of you may be facing when trying to access intelliflo office. We understand how frustrating and inconvenient this situation has been for you, and we deeply regret any disruption it has caused. Our team is working tirelessly to resolve the issue and restore full functionality quickly. We are committed to providing you with the high level of service you expect and deserve, and we are taking all necessary steps to prevent and learn from such occurrences in the future.

6. monitoring Feb 12, 2025, 05:05 PM UTC

   We are pleased to inform you that the root cause of the issue has been identified. If this matter is impacting you, please follow these steps: 1. Delete Bookmarks: Remove any bookmarks saved in your internet browser that direct you to intelliflo office. 2. Clear Browser Data: After deleting the bookmarks, clear your browser history, cookies, and cache from your internet browser settings. Even if you have already done this as an initial troubleshooting step, we ask that you do it once more after the first step. 3. Access intelliflo office: Navigate to [https://office.gb.intelliflo.net/] or your subdomain if you use SSO routes to sign into intelliflo office. You can save this URL as your new bookmark. 4. Login: Click on the intelliflo office Login Button on this page and proceed to log in with your credentials or other login methods, such as SSO routes. 5.Avoid Older Bookmarks: Please do not save any other bookmarks for intelliflo office other than https://office.gb.intelliflo.net/ as it could cause the same issue again. Thank you for your patience and understanding.

7. resolved Feb 14, 2025, 10:21 AM UTC

   The below steps should resolve your issue. However, should you still have trouble accessing intelliflo office, please get in touch with our customer support team: Contact Methods: - Live Chat or create a case via our intellifo connect - Or call the team on: 0330 102 8400 Steps to follow: 1. Delete Bookmarks: Remove any bookmarks saved in your internet browser that direct you to intelliflo office. 2. Clear Browser Data: After deleting the bookmarks, clear your browser history, cookies, and cache from your internet browser settings. Even if you have already done this as an initial troubleshooting step, we ask that you do it once more after the first step. 3. Access intelliflo office: Navigate to [https://office.gb.intelliflo.net/] or your subdomain if you use SSO routes to sign into intelliflo office. You can save this URL as your new bookmark. 4. Login: Click on the intelliflo office Login Button on this page and proceed to log in with your credentials or other login methods, such as SSO routes. 5. Avoid Older Bookmarks: Please do not save any other bookmarks for intelliflo office other than https://office.gb.intelliflo.net/ as it could cause the same issue again. We will now close this matter, and once again, we apologise for any disruption to your day.