intelliflo incident

11-02-2025 - Overnight Reports

Resolved after 23 hours 25 minutes, affecting ⚙️ Core services, on February 11, 2025.

resolved Feb 12, 2025, 08:41 AM UTC

Pleased to say that last nights overnight jobs have been successfully completed and all MI reporting has been updated as expected. Thanks again for your patience and we're sorry for any inconvenience this may have caused you.

Started
Feb 11, 2025, 09:15 AM UTC
Resolved
Feb 12, 2025, 08:41 AM UTC
Duration
23h 25m
Detected by Pingoru
Feb 11, 2025, 09:15 AM UTC

Affected components

⚙️ Core services

Update timeline

  1. investigating Feb 11, 2025, 09:15 AM UTC

    We have been alerted that the overnight job updating MI reporting has not been completed as expected. Our development team is currently investigating this as a priority. We're sorry for the inconvenience. Rest assured—we're working on it and will let you know when the issue is identified. Thanks for your patience.

  2. identified Feb 11, 2025, 10:37 AM UTC

    We're pleased to say the root cause of the issue has now been identified. However, we require tonight's overnight job to allow the MI reporting to update them Thanks for your patience. We will keep this open until tomorrow and provide further updates.

  3. resolved Feb 12, 2025, 08:41 AM UTC

    Pleased to say that last nights overnight jobs have been successfully completed and all MI reporting has been updated as expected. Thanks again for your patience and we're sorry for any inconvenience this may have caused you.

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