17-06-2025 - Unable to access to intelliflo office via Unipass

Update timeline

1. investigating Jun 17, 2025, 08:13 AM UTC

   We are currently investigating an issue affecting access to intelliflo office. At this time, it appears the problem is limited to users attempting to log in using Unipass credentials. Our team is actively working with the relevant parties to identify the root cause and implement a resolution as quickly as possible. In the meantime, users may wish to try, using your Username and password credentials in the meantime. We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full access. Further updates will be provided as soon as more information becomes available.

2. investigating Jun 17, 2025, 08:48 AM UTC

   Just to let you know we are still investigating, and are pulling out all the stops to resolve this issue. As soon as we have found the fix we'll let you know, until then we'll keep you posted each hour whether there have been changes to the status or not.

3. investigating Jun 17, 2025, 09:59 AM UTC

   We are continuing to investigate the issue affecting login via the Unipass route. Our team is actively working to identify the cause and restore full functionality as soon as possible. In the meantime, customers can still access the platform using their username and password credentials. We appreciate your patience and will provide a further update as soon as we have more information.

4. investigating Jun 17, 2025, 11:07 AM UTC

   We are continuing to investigate the issue affecting login via the Unipass route. Our team is now working closely with our third-party provider, (Origo), to identify the root cause and implement a resolution as quickly as possible. In the meantime, users can still log in using their username and password credentials. We appreciate your continued patience and will provide further updates as soon as more information becomes available.

5. identified Jun 17, 2025, 12:38 PM UTC

   We're pleased to say the root cause of the issue has now been identified and a fix is currently being implemented. We're hoping this won't take long, and we'll let you know here as soon as its been resolved. Thanks for your patience.

6. identified Jun 17, 2025, 03:33 PM UTC

   We are continuing to work on a solution to the issue affecting login via the Unipass route. Our team is continues to collaborate with our third-party provider, Origo, to resolve the problem as quickly as possible. We appreciate your continued patience and will share further updates as soon as we have more information.

7. resolved Jun 17, 2025, 04:31 PM UTC

   The issue affecting Unipass access has been successfully resolved. All systems are now operating normally. We appreciate your patience while we worked to restore full functionality. If you continue to experience any issues, please contact our support team.