intelliflo incident
28-01-2026 - System Error - Risk Questionnaire Screens
Resolved after 1 hour 28 minutes, affecting ⚙️ Core services and ⚙️ Core services, on January 28, 2026.
The root cause of the System Error messages affecting navigation in intellifo office has been fixed and deployed.Customers should no longer encounter errors when accessing Risk Questionnaire screens or navigating other areas of the application. Thank you for your patience while we worked to resolve this issue.
Affected components
Update timeline
- identified Jan 28, 2026, 10:39 AM UTC
We have identified the root cause of the issue affecting navigation within intellifo office, particularly on Risk Questionnaire screens where customers are encountering a System Error message. Our team is actively working on implementing a solution. While we are prioritising this fix and working to resolve it as quickly as possible, we expect the resolution may take until the end of the day. We appreciate your patience and will provide updates as progress is made.
- resolved Jan 28, 2026, 12:08 PM UTC
The root cause of the System Error messages affecting navigation in intellifo office has been fixed and deployed.Customers should no longer encounter errors when accessing Risk Questionnaire screens or navigating other areas of the application. Thank you for your patience while we worked to resolve this issue.
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