Contacting Support Issues

Update timeline

1. investigating Sep 16, 2026, 08:21 AM UTC

   We are currently unable to access our case logging CRM system. As a result, our support team is unable to access inbound call and live chat services. If you require support, please submit a case through intelliflo connect instead of contacting us via phone or live chat. We will review and action all submitted cases as soon as service is restored. Our internal teams are investigating the issue and working to restore service as quickly as possible.

2. investigating Sep 16, 2026, 08:44 AM UTC

   We are now able to access our case logging CRM system, and inbound call and live chat services have been restored. At this time, the incident remains under investigation and has not yet been confirmed as fully resolved. We are actively monitoring the service to ensure stability. Thank you for your patience and understanding while we work to confirm full resolution.

3. investigating Sep 16, 2026, 08:58 AM UTC

   While service availability has improved, we are continuing to see intermittent issues affecting our contact channels. Our teams remain engaged with the service provider and are actively monitoring the situation while investigations continue.

4. investigating Sep 16, 2026, 09:13 AM UTC

   We are continuing to investigate the cause of this issue with our service provider.

5. investigating Sep 16, 2026, 09:55 AM UTC

   We have identified that some customers are currently unable to access intelliflo Connect and may therefore be unable to submit new support cases. Our teams are actively investigating this issue in relation to the wider service disruption. We apologise for the inconvenience and thank you for your patience.

6. investigating Sep 16, 2026, 10:46 AM UTC

   We continue to work with our service provider to investigate and resolve the ongoing service disruption. As some customers may be experiencing issues accessing support contact channels, we ask that all support queries are temporarily sent to [email protected] until further notice. Our teams will monitor this mailbox and respond to enquiries as quickly as possible. We apologise for the inconvenience and will provide a further update as soon as additional information becomes available.

7. investigating Sep 16, 2026, 12:08 PM UTC

   Our service provider is continuing to work on restoring affected services and rolling out a permanent fix. While some recovery has been seen, intermittent issues still occur. For all support enquiries, please contact [email protected]. We ask that customers use this mailbox instead of phone or live chat until further notice.

8. investigating Sep 16, 2026, 12:57 PM UTC

   Our service provider continues to work on restoring affected services; however, we are still experiencing issues across our support channels. For all support enquiries, please contact [email protected]. We ask that customers use this mailbox as their primary contact method until further notice. We apologise for the ongoing disruption and will provide further updates as they become available.

9. monitoring Sep 16, 2026, 01:57 PM UTC

   We are pleased to confirm that inbound calls and live chat are now available again following the implementation of a fix by our service provider. As a result, the temporary mailbox, [email protected], has now been disabled. You can resume using intelliflo connect to log and manage support cases. We will continue to monitor the service closely throughout the day. Thank you again for your patience and understanding.

10. resolved Sep 16, 2026, 04:16 PM UTC

    Service performance has remained stable following the restoration of services. Thank you for your patience while we worked through this issue.