14-02-2025 - intelliflo office system performance

Update timeline

1. investigating Feb 14, 2025, 11:28 AM UTC

   We have been alerted to degraded performance within intelliflo office. Our development team is currently investigating this as a priority. As a result, this can prevent some customers from logging into their intelliflo office accounts. We're sorry for the inconvenience. Rest assured, we're working on it and will let you know when the issue is identified. Thanks for your patience. This page will display all updates related to this issue. If you haven't already, you can subscribe to this page so that updates arrive automatically in your inbox and you don't have to remember to check.

2. monitoring Feb 14, 2025, 11:56 AM UTC

   We're pleased to say the root cause of the issue has now been identified, and for the time being, we will be monitoring the situation Thanks for your patience, as always.

3. resolved Feb 14, 2025, 05:01 PM UTC

   We sincerely apologise for the inconvenience caused by the recent issue. We understand how frustrating this must have been for you, and we deeply regret any disruption it may have caused. We are pleased to inform you that the issue has now been resolved. Thank you for your patience and understanding. We truly appreciate your continued support. If you have any further questions or concerns, please do not hesitate to contact our customer support team.