Is intelliflo down?

We are currently investigating reports of an issue affecting client access to the Personal Finance Portal (PFP). Users may experience errors, timeouts, or be unable to log in to their portal accounts. Our technical teams are actively investigating the root cause. We will provide further updates with the progress of our investigations.

A fix has been implemented, and we are seeing successful client logins resume across the Personal Finance Portal. We are continuing to monitor system performance and stability closely before declaring the incident fully resolved.

This incident is now resolved. Full access to the Personal Finance Portal (PFP) has been restored and all login services are operating normally. We apologise for any disruption caused to you and your clients.

We are aware of a widely reported security issue affecting websites across the globe. As a precaution, we are taking our corporate marketing website, intelliflo.com, offline. This will be done as soon as possible, and we will share further details on the impact shortly. intelliflo office is not affected. Access is secure and operating as normal, and we are monitoring the situation closely. You can continue to sign in using the link below, which many of you may already have bookmarked: https://office.gb.intelliflo.net We do not currently expect customers to notice any impact beyond the marketing website being unavailable. No action is required from you. We will post further updates here as more information becomes available.

intelliflo office remains fully secure and operational Following recent industry reports about a security issue affecting some websites and web-hosted services, we were considering taking our corporate marketing website, intelliflo.com, offline as a precaution. For now, our hosting infrastructure has been blocked from the internet, and additional protections have been put in place for intelliflo.com. As a result, we have not needed to take the website offline. intelliflo office is not affected. Customer access remains secure, and our teams are closely monitoring the situation. You can continue to access intelliflo office directly using the links below: UK: https://office.gb.intelliflo.net AUS: https://office.au.intelliflo.net/ No action is required from you and we will continue to provide further updates here as appropriate.

The mitigations implemented in response to the recently disclosed industry-wide security issue have now been completed. PHP has been patched on intelliflo.com, and the additional protective measures put in place have been reviewed and validated. intelliflo office remains fully secure and operational, and at no point was customer access impacted. Our monitoring and investigations have identified no evidence of customer data being compromised or exposed. No action is required from you. We will continue to monitor our environment as part of our normal operational processes. Thank you for your patience and understanding.

We are currently unable to access our case logging CRM system. As a result, our support team is unable to access inbound call and live chat services. If you require support, please submit a case through intelliflo connect instead of contacting us via phone or live chat. We will review and action all submitted cases as soon as service is restored. Our internal teams are investigating the issue and working to restore service as quickly as possible.

We are now able to access our case logging CRM system, and inbound call and live chat services have been restored. At this time, the incident remains under investigation and has not yet been confirmed as fully resolved. We are actively monitoring the service to ensure stability. Thank you for your patience and understanding while we work to confirm full resolution.

While service availability has improved, we are continuing to see intermittent issues affecting our contact channels. Our teams remain engaged with the service provider and are actively monitoring the situation while investigations continue.

We are continuing to investigate the cause of this issue with our service provider.

We have identified that some customers are currently unable to access intelliflo Connect and may therefore be unable to submit new support cases. Our teams are actively investigating this issue in relation to the wider service disruption. We apologise for the inconvenience and thank you for your patience.

We continue to work with our service provider to investigate and resolve the ongoing service disruption. As some customers may be experiencing issues accessing support contact channels, we ask that all support queries are temporarily sent to [email protected] until further notice. Our teams will monitor this mailbox and respond to enquiries as quickly as possible. We apologise for the inconvenience and will provide a further update as soon as additional information becomes available.

Our service provider is continuing to work on restoring affected services and rolling out a permanent fix. While some recovery has been seen, intermittent issues still occur. For all support enquiries, please contact [email protected]. We ask that customers use this mailbox instead of phone or live chat until further notice.

Our service provider continues to work on restoring affected services; however, we are still experiencing issues across our support channels. For all support enquiries, please contact [email protected]. We ask that customers use this mailbox as their primary contact method until further notice. We apologise for the ongoing disruption and will provide further updates as they become available.

We are pleased to confirm that inbound calls and live chat are now available again following the implementation of a fix by our service provider. As a result, the temporary mailbox, [email protected], has now been disabled. You can resume using intelliflo connect to log and manage support cases. We will continue to monitor the service closely throughout the day. Thank you again for your patience and understanding.

Service performance has remained stable following the restoration of services. Thank you for your patience while we worked through this issue.

We’re investigating degraded performance affecting intelliflo office. Some customers may also encounter system errors while navigating between areas of the platform. Our development team is treating this as a priority and working to identify the cause. We apologise for the inconvenience and appreciate your patience while we work to resolve the issue. All updates will be posted on this page. You can subscribe to receive notifications automatically, so you don’t need to keep checking back.

We’re pleased to report that the root cause of the issue has been identified, and a fix is currently being implemented. Performance is returning to normal, and we expect the issue to be fully resolved shortly. We’ll continue to provide updates here. Thank you for your patience.

We’re pleased to confirm that the issue has been resolved. Our development team will continue to monitor the service, and we’ll provide a further update before officially closing the incident. Thank you again for your patience and understanding.

We’ve detected a renewed degradation in service performance, and some users may be experiencing slower response times and System Errors while navigating around. Our Technical teams are already investigating the issue and working to restore full service as quickly as possible. We’ll continue to monitor the situation and provide further updates here.

We can see that service performance is returning to normal, and ongoing monitoring remains in place. We expect the remaining impact to fully clear within 30 minutes or sooner. We’ll continue to provide updates here and will remain monitoring the situation for the rest of the day. Thank you for your patience and understanding

We’re pleased to confirm that service performance has returned to normal, and all systems are operating as expected. We’ll continue to monitor the service closely to ensure it remains stable.

We’re pleased to confirm that services have returned to normal and are operating as expected. We’ll continue to monitor the service closely throughout this evening and into tomorrow morning before formally closing the incident as resolved. Thank you for your continued patience and understanding.

The majority of customers should now be experiencing normal service, and overall system performance remains stable.We are still receiving reports of some residual issues, which our Technical teams are investigating as a priority. We’ll continue to monitor the service closely throughout this morning and provide further updates as more information becomes available. Thank you for your continued patience and understanding.

We’re pleased to confirm that the issues affecting service performance and system navigation have now been resolved. Following further monitoring and checks, the system is operating normally and no further widespread issues have been identified. Customers should now be able to use intelliflo office as expected. We apologise for the disruption and thank you for your patience and understanding.

We have been alerted to degraded performance within intelliflo office. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....

We’re pleased to confirm that the issue has been resolved. Our development team will continue to monitor the service closely, and we’ll provide a final update before the incident is officially closed. Thank you for your patience and understanding.

Great news - this has now been fully resolved. Thanks again for your patience and we're sorry for any inconvenience this may have caused you.