Instructure Outage History

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Pingoru has recorded 123 incidents for Instructure: 123 in the last 12 months and 33 in the last 90 days.

Source: status.instructure.com

123incidents recorded
123last 12 months
33last 90 days
6 hourstypical duration
Incidents per month
02040AprMayJunJulAugSepOct8
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct2%
Pingoru began tracking Instructure in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20262359 of 720 (8%)
May 202614247 of 744 (33%)
June 20261012 of 720 (2%)
July 2026916 of 744 (2%)
August 202611116 of 744 (16%)
September 20261220 of 720 (3%)
October 2026812 of 560 (2%)

Incidents, newest first

Minor April 10, 2026 Some Users Experiencing Slowness and Page Errors in Canvas 13m ap-southeast-1

Started Apr 10, 2026, 12:49 AM UTC· resolved Apr 10, 2026, 01:02 AM UTC

  1. investigating Apr 10, 2026, 12:49 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 10, 2026, 12:52 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 10, 2026, 12:52 AM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 10, 2026, 01:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2026 Page views are not generating in user UI or API 1h 50m eu-west-1, us-east-1

Started Apr 09, 2026, 02:54 PM UTC· resolved Apr 09, 2026, 04:44 PM UTC

  1. identified Apr 09, 2026, 02:54 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Apr 09, 2026, 03:09 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 09, 2026, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2026 Some users may be experiencing slowness or timeout errors when accessing Canvas 16m Canvas LMS, us-east-1

Started Apr 09, 2026, 12:32 PM UTC· resolved Apr 09, 2026, 12:48 PM UTC

  1. identified Apr 09, 2026, 12:32 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 09, 2026, 12:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 9, 2026 Some users are unable to access Studio and are encountering errors with embedded Studio content 30m us-east-1

Started Apr 09, 2026, 04:08 AM UTC· resolved Apr 09, 2026, 04:39 AM UTC

  1. investigating Apr 09, 2026, 04:08 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 09, 2026, 04:31 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 09, 2026, 04:35 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 09, 2026, 04:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 09, 2026, 04:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2026 Using the Canvas Career agent can cause an error message 55m Canvas LMS

Started Apr 08, 2026, 03:05 PM UTC· resolved Apr 08, 2026, 04:00 PM UTC

  1. investigating Apr 08, 2026, 03:05 PM UTC

    We are currently investigating this issue.

  2. identified Apr 08, 2026, 03:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 08, 2026, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2026 Some users may encounter broken images and media files in Canvas 26m Canvas LMS, eu-central-1, us-west-2, ap-southeast-1

Started Apr 08, 2026, 09:23 AM UTC· resolved Apr 08, 2026, 09:49 AM UTC

  1. investigating Apr 08, 2026, 09:23 AM UTC

    We are currently investigating this issue.

  2. identified Apr 08, 2026, 09:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 08, 2026, 09:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 08, 2026, 09:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2026 Some users are being logged out from their Canvas Application on Android mobile devices 3h 32m Canvas Mobile

Started Apr 08, 2026, 08:14 AM UTC· resolved Apr 08, 2026, 11:47 AM UTC

  1. investigating Apr 08, 2026, 08:14 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 08, 2026, 08:29 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 08, 2026, 08:44 AM UTC

    We are continuing to investigate this issue.

  4. identified Apr 08, 2026, 08:57 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Apr 08, 2026, 09:07 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Apr 08, 2026, 09:57 AM UTC

    We are continuing to work on a fix for this issue.

  7. resolved Apr 08, 2026, 11:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 6, 2026 Parchment Digital Badges (formerly Canvas Credentials), is experiencing login issues on the US server. 1d 3h Canvas Credentials

Started Apr 06, 2026, 03:47 PM UTC· resolved Apr 07, 2026, 06:54 PM UTC

  1. investigating Apr 06, 2026, 03:47 PM UTC

    We are currently investigating an issue with users attempting to long in on the US server. We are working diligently to get this resolved.

  2. identified Apr 06, 2026, 05:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 06, 2026, 05:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 06, 2026, 05:49 PM UTC

    Parchment Digital Badges is currently allowing users to log in. We are monitoring the situation. Please reach out to support if you experience issues with your log in process.

  5. resolved Apr 07, 2026, 06:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2026 Clients attempting to create courses and content via Ignite AI in Canvas Career are receiving errors 2h 59m Canvas LMS

Started Apr 02, 2026, 02:41 PM UTC· resolved Apr 02, 2026, 05:40 PM UTC

  1. investigating Apr 02, 2026, 02:41 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 02, 2026, 02:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2026, 05:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026 Some Users are getting 502 errors when accessing New Quizzes 7h 46m Canvas LMS, us-east-1

Started Mar 30, 2026, 03:13 PM UTC· resolved Mar 30, 2026, 10:59 PM UTC

  1. investigating Mar 30, 2026, 03:13 PM UTC

    We are currently investigating this issue.

  2. identified Mar 30, 2026, 03:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 30, 2026, 03:42 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 30, 2026, 03:48 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Mar 30, 2026, 04:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Mar 30, 2026, 07:57 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 30, 2026, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 27, 2026 Users are experiencing incorrect images showing up in Classic Quizzes 5h 12m Canvas LMS

Started Mar 27, 2026, 05:51 PM UTC· resolved Mar 27, 2026, 11:03 PM UTC

  1. investigating Mar 27, 2026, 05:51 PM UTC

    We are currently investigating this issue.

  2. identified Mar 27, 2026, 08:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 27, 2026, 08:42 PM UTC

    We are continuing to work on a fix for this issue.

  4. investigating Mar 27, 2026, 09:02 PM UTC

    We are currently investigating this issue.

  5. identified Mar 27, 2026, 09:26 PM UTC

    The issue has been identified and a fix is being implemented.

  6. identified Mar 27, 2026, 10:35 PM UTC

    We are continuing to work on a fix for this issue.

  7. resolved Mar 27, 2026, 11:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026 Some institutions are experiencing Media files not loading or previewing within New Quizzes or Speedgrader. 4h 3m Canvas LMS, us-east-1, ap-southeast-2

Started Mar 24, 2026, 10:45 PM UTC· resolved Mar 25, 2026, 02:49 AM UTC

  1. investigating Mar 24, 2026, 10:45 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 24, 2026, 10:55 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 24, 2026, 11:23 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Mar 25, 2026, 02:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 19, 2026 Delayed New Quizzes Data in Canvas Data 6h 59m us-east-1, Canvas Data 2

Started Mar 19, 2026, 04:38 PM UTC· resolved Mar 19, 2026, 11:38 PM UTC

  1. investigating Mar 19, 2026, 04:38 PM UTC

    New Quizzes tables in Canvas Data are experiencing delays.

  2. investigating Mar 19, 2026, 04:40 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 19, 2026, 04:56 PM UTC

    We are continuing to investigate this issue.

  4. identified Mar 19, 2026, 05:17 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 19, 2026, 07:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Mar 19, 2026, 08:28 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 19, 2026, 11:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026 Page Errors when Accessing Canvas Discussions Implementing Advanced Rubrics 49m Canvas LMS, us-east-1, ap-southeast-2

Started Mar 10, 2026, 11:13 PM UTC· resolved Mar 11, 2026, 12:03 AM UTC

  1. investigating Mar 10, 2026, 11:13 PM UTC

    Some users may encounter page errors when accessing Canvas discussions.

  2. investigating Mar 10, 2026, 11:18 PM UTC

    Some users may encounter page errors when accessing Canvas group discussions implementing advanced rubrics.

  3. investigating Mar 10, 2026, 11:49 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 10, 2026, 11:50 PM UTC

    We are continuing to investigate this issue.

  5. identified Mar 10, 2026, 11:50 PM UTC

    The issue has been identified and a fix is being implemented.

  6. resolved Mar 11, 2026, 12:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2026 Some Users may Encounter Slow Load Times or Page Errors when Accessing Canvas 1h 52m Canvas LMS, us-east-1

Started Feb 24, 2026, 11:04 PM UTC· resolved Feb 25, 2026, 12:56 AM UTC

  1. investigating Feb 24, 2026, 11:04 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 24, 2026, 11:11 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 24, 2026, 11:37 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 25, 2026, 12:12 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Feb 25, 2026, 12:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 25, 2026, 12:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 24, 2026 Users are experiencing page load errors in Canvas. 32m Canvas LMS

Started Feb 24, 2026, 02:52 AM UTC· resolved Feb 24, 2026, 03:25 AM UTC

  1. investigating Feb 24, 2026, 02:52 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 24, 2026, 03:13 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 24, 2026, 03:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 24, 2026, 03:24 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 24, 2026, 03:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2026 Some users in the Sydney region may experience long load times or page errors in Canvas. 46m Canvas LMS, ap-southeast-2

Started Feb 24, 2026, 02:23 AM UTC· resolved Feb 24, 2026, 03:09 AM UTC

  1. investigating Feb 24, 2026, 02:23 AM UTC

    We are currently investigating this issue.

  2. resolved Feb 24, 2026, 03:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026 Some users may be experiencing slow load times or timeout errors when accessing Canvas 31m Canvas LMS

Started Feb 23, 2026, 04:29 PM UTC· resolved Feb 23, 2026, 05:01 PM UTC

  1. identified Feb 23, 2026, 04:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Feb 23, 2026, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2026 A small subset of users in the United States among those who use multi-factor authentication are unable to log into Canvas. 4h 51m Canvas LMS, us-east-1, us-west-2

Started Feb 20, 2026, 03:45 AM UTC· resolved Feb 20, 2026, 08:37 AM UTC

  1. investigating Feb 20, 2026, 03:45 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 20, 2026, 03:47 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 20, 2026, 05:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 20, 2026, 06:20 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Feb 20, 2026, 06:54 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 20, 2026, 08:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026 DocViewer failing to render new files for some users 2h 28m Canvas LMS, us-east-1, us-west-2

Started Feb 11, 2026, 11:11 PM UTC· resolved Feb 12, 2026, 01:40 AM UTC

  1. investigating Feb 11, 2026, 11:11 PM UTC

    We are currently investigating this issue.

  2. identified Feb 11, 2026, 11:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 01:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 12, 2026, 01:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 10, 2026 Users attempting to contact us via Phone may see longer wait times. 57m Support: Phones/Chat

Started Feb 10, 2026, 06:06 PM UTC· resolved Feb 10, 2026, 07:04 PM UTC

  1. investigating Feb 10, 2026, 06:06 PM UTC

    We are currently investigating this issue.

  2. identified Feb 10, 2026, 06:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 10, 2026, 06:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 10, 2026, 07:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2026 Some Canvas users are unable to log in using mobile applications 6m Canvas Mobile

Started Feb 06, 2026, 09:44 AM UTC· resolved Feb 06, 2026, 09:50 AM UTC

  1. identified Feb 06, 2026, 09:44 AM UTC

    The issue has been identified and a fix is being implemented. Desktop version of Canvas is fully operational, and currently authenticated customers can access our mobile apps without errors.

  2. monitoring Feb 06, 2026, 09:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 06, 2026, 09:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 4, 2026 Learnosity outage impacting assessment delivery to students 1h 24m Mastery Connect, Online Testing

Started Feb 04, 2026, 06:49 PM UTC· resolved Feb 04, 2026, 08:13 PM UTC

  1. investigating Feb 04, 2026, 06:49 PM UTC

    From Learnosity: "As of 18:30 UTC, we are currently experiencing an issue affecting assessment delivery in VA (us-east-1). Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible." Impacting MC student, MC masterygrade, and MC performance grader.

  2. investigating Feb 04, 2026, 06:54 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 04, 2026, 06:57 PM UTC

    "As of 18:52 UTC, the Learnosity System Engineering team has put a fix in place. We will continue to monitor for some time to ensure a stable recovery, but all services are operational again. Learnosity Support and Systems Engineering teams will continue to actively monitor the issue, and will follow on with an update and resolution as soon as possible."

  4. resolved Feb 04, 2026, 08:13 PM UTC

    "As of 19:12 UTC, traffic has returned to normal and everything remains stable. We have resolved the incident affecting assessments in VA (us-east-1). Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required."

Read the full incident report →

Notice February 2, 2026 Some users may encounter errors when previewing or downloading files in Canvas –

Started Feb 02, 2026, 01:00 PM UTC· resolved Feb 02, 2026, 01:00 PM UTC

  1. resolved Feb 02, 2026, 01:41 PM UTC

    Between 06:00 and 06:20 MST, some users may have experienced errors when trying to preview or download files in Canvas (e.g. images, videos, attachments).

Read the full incident report →

Minor January 28, 2026 Users may see some services stating that they are either queued or in progress and to come back later. 1h 23m Canvas LMS, us-east-1

Started Jan 28, 2026, 06:41 PM UTC· resolved Jan 28, 2026, 08:05 PM UTC

  1. investigating Jan 28, 2026, 06:41 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 28, 2026, 07:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jan 28, 2026, 07:25 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jan 28, 2026, 07:26 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jan 28, 2026, 07:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 28, 2026, 08:05 PM UTC

    This incident has been resolved.

Read the full incident report →