Instructure incident

A small subset of users in the United States among those who use multi-factor authentication are unable to log into Canvas.

Minor Resolved View vendor source →
Started
Feb 20, 2026, 03:45 AM UTC
Resolved
Feb 20, 2026, 08:37 AM UTC
Duration
4h 51m
Detected by Pingoru
Feb 20, 2026, 03:45 AM UTC

Affected components

Canvas LMSus-east-1us-west-2

Update timeline

  1. investigating Feb 20, 2026, 03:45 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 20, 2026, 03:47 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 20, 2026, 05:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 20, 2026, 06:20 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Feb 20, 2026, 06:54 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 20, 2026, 08:37 AM UTC

    This incident has been resolved.

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