Instructure incident

Parchment Digital Badges (formerly Canvas Credentials), is experiencing login issues on the US server.

Major Resolved View vendor source →

Instructure experienced a major incident on April 6, 2026 affecting Canvas Credentials, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2026, 03:47 PM UTC
Resolved
Apr 07, 2026, 06:54 PM UTC
Duration
1d 3h
Detected by Pingoru
Apr 06, 2026, 03:47 PM UTC

Affected components

Canvas Credentials

Update timeline

  1. investigating Apr 06, 2026, 03:47 PM UTC

    We are currently investigating an issue with users attempting to long in on the US server. We are working diligently to get this resolved.

  2. identified Apr 06, 2026, 05:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 06, 2026, 05:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 06, 2026, 05:49 PM UTC

    Parchment Digital Badges is currently allowing users to log in. We are monitoring the situation. Please reach out to support if you experience issues with your log in process.

  5. resolved Apr 07, 2026, 06:54 PM UTC

    This incident has been resolved.