Instructure Outage History
Instructure is up right nowPingoru has recorded 123 incidents for Instructure: 123 in the last 12 months and 33 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 23 | 59 of 720 (8%) |
| May 2026 | 14 | 247 of 744 (33%) |
| June 2026 | 10 | 12 of 720 (2%) |
| July 2026 | 9 | 16 of 744 (2%) |
| August 2026 | 11 | 116 of 744 (16%) |
| September 2026 | 12 | 20 of 720 (3%) |
| October 2026 | 8 | 12 of 554 (2%) |
Incidents, newest first
Minor May 12, 2026 Some users cannot add enrollments to Catalog 5h 38m ca-central-1, Canvas Catalog, eu-central-1, eu-west-1 and 4 more
Started May 12, 2026, 05:53 AM UTC· resolved May 12, 2026, 11:32 AM UTC
- investigating May 12, 2026, 05:53 AM UTC
We are currently investigating this issue.
- identified May 12, 2026, 07:33 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 12, 2026, 11:32 AM UTC
This incident has been resolved.
Notice May 11, 2026 Some users may be experiencing slowness when accessing Canvas. –
Started May 11, 2026, 01:16 PM UTC· resolved May 11, 2026, 01:16 PM UTC
- resolved May 11, 2026, 01:46 PM UTC
Some users may be experiencing slowness when accessing Canvas.
Major May 7, 2026 Some users are having difficulties logging into Student ePortfolios 3d 22h Student ePortfolios
Started May 07, 2026, 05:21 PM UTC· resolved May 11, 2026, 03:52 PM UTC
- investigating May 07, 2026, 05:21 PM UTC
We are currently investigating an issue where some users are having difficulties logging into Student ePortfolios.
- resolved May 11, 2026, 03:52 PM UTC
This incident has been resolved.
Minor May 7, 2026 Unsupported files for Groupdocs unable to render 1h 42m Canvas LMS
Started May 07, 2026, 03:55 PM UTC· resolved May 07, 2026, 05:37 PM UTC
- identified May 07, 2026, 03:55 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 07, 2026, 05:37 PM UTC
This incident has been resolved.
Minor May 7, 2026 Some users may not see their data in Canvas Portfolio 2h 34m Canvas Portfolio
Started May 07, 2026, 07:11 AM UTC· resolved May 07, 2026, 09:45 AM UTC
- investigating May 07, 2026, 07:11 AM UTC
We are currently investigating this issue.
- identified May 07, 2026, 07:24 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 07, 2026, 09:45 AM UTC
This incident has been resolved.
Minor May 5, 2026 Users utilizing Outcomes may run into errors or incorrect scores. 21m Canvas LMS, ca-central-1, eu-central-1, eu-west-1 and 4 more
Started May 05, 2026, 06:11 PM UTC· resolved May 05, 2026, 06:32 PM UTC
- investigating May 05, 2026, 06:11 PM UTC
We are currently investigating this issue.
- investigating May 05, 2026, 06:12 PM UTC
We are continuing to investigate this issue.
- investigating May 05, 2026, 06:13 PM UTC
We are continuing to investigate this issue.
- resolved May 05, 2026, 06:32 PM UTC
This incident has been resolved.
Minor May 5, 2026 Canvas: Developer Keys page does not load contents 59m Canvas LMS
Started May 05, 2026, 02:01 AM UTC· resolved May 05, 2026, 03:01 AM UTC
- investigating May 05, 2026, 02:01 AM UTC
We are currently investigating this issue.
- resolved May 05, 2026, 03:01 AM UTC
This incident has been resolved.
Major May 4, 2026 Some Users May Encounter Errors When Accessing Canvas 36m Canvas LMS
Started May 04, 2026, 11:33 PM UTC· resolved May 05, 2026, 12:09 AM UTC
- investigating May 04, 2026, 11:33 PM UTC
We are currently investigating this issue.
- resolved May 05, 2026, 12:09 AM UTC
This incident has been resolved.
Minor May 4, 2026 We are currently investigating reports of intermittent failures within the DocViewer conversion engine 46m Canvas LMS, eu-central-1, eu-west-1, ap-southeast-1
Started May 04, 2026, 10:54 PM UTC· resolved May 04, 2026, 11:41 PM UTC
- investigating May 04, 2026, 10:54 PM UTC
We are currently investigating this issue.
- monitoring May 04, 2026, 11:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 04, 2026, 11:41 PM UTC
This incident has been resolved.
Minor May 4, 2026 Some users may experience slowness when accessing Canvas. 1h 49m Canvas LMS
Started May 04, 2026, 01:45 PM UTC· resolved May 04, 2026, 03:35 PM UTC
- investigating May 04, 2026, 01:45 PM UTC
We are currently investigating this issue.
- monitoring May 04, 2026, 01:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 04, 2026, 03:35 PM UTC
This incident has been resolved.
Notice May 1, 2026 Confirmed Security Incident 4d 22h
Started May 01, 2026, 10:30 PM UTC· resolved May 06, 2026, 09:15 PM UTC
- investigating May 01, 2026, 10:30 PM UTC
Instructure recently experienced a cybersecurity incident perpetrated by a criminal threat actor. We are actively investigating this incident with the help of outside forensics experts. We are working quickly to understand the extent of the incident and actively taking steps to minimize its impact. Maintaining your trust is our highest priority, and we are committed to transparency throughout this process. We will provide new information as it is confirmed. Steve Proud Chief Security Officer
- investigating May 02, 2026, 06:46 PM UTC
We are providing an update on the security incident we advised you of yesterday. While our investigation continues alongside our outside forensics experts, at this stage we believe the incident has been contained. Here are the steps we have taken since we became aware of the incident. We have: - Revoked privileged credentials and access tokens associated with affected systems - Deployed patches to enhance system security - Out of an abundance of caution, we rotated certain keys, even though there is no evidence they were misused - Implemented increased monitoring across all platforms While we continue actively investigating, thus far, indications are that the information involved consists of certain identifying information of users at affected institutions, such as names, email addresses, and student ID numbers, as well as messages among users. At this time, we have found no evidence that passwords, dates of birth, government identifiers, or financial information were involved. If that changes, we will notify any impacted institutions. Thank you for your patience as we work to resolve this matter. We sincerely regret any inconvenience or concern this may cause. We will continue to keep you apprised as our investigation progresses. For up-to-date information on specific systems, please continue to visit our status page. Steve Proud Chief Information Security Officer
- investigating May 06, 2026, 09:13 PM UTC
We are continuing to investigate this issue.
- resolved May 06, 2026, 09:15 PM UTC
UPDATE - Canvas is fully operational, and we are not seeing any ongoing unauthorized activity. As a precaution, we recommend customers follow security best practices, including enforcing MFA on privileged accounts, reviewing admin access, and rotating API tokens or keys where applicable. This will be our final update via this status page for this incident. We will continue to provide updates as appropriate through other channels and are now communicating directly with impacted customers to provide organization-specific information and support.
Minor April 30, 2026 Some tools including Canvas Data 2 and Canvas Beta are under maintenance. 3h 45m Canvas Data 2
Started Apr 30, 2026, 11:06 PM UTC· resolved May 01, 2026, 02:51 AM UTC
- investigating Apr 30, 2026, 11:06 PM UTC
Canvas Data 2 is currently unavailable.
- identified Apr 30, 2026, 11:29 PM UTC
The issue has been identified and a fix is being implemented.
- investigating May 01, 2026, 02:24 AM UTC
Some customers may be experiencing limited disruption to tools relying on API keys. Our team is actively investigating and has taken precautionary steps to help maintain service stability while we work to restore full functionality. We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience.
Minor April 30, 2026 Canvas Data 2 & Beta are available. Canvas Test Is Now Available 5d 20h Canvas Data 2
Started Apr 30, 2026, 11:06 PM UTC· resolved May 06, 2026, 07:17 PM UTC
- investigating May 01, 2026, 02:46 AM UTC
Some customers may be experiencing limited disruption to tools relying on API keys. Our team is actively investigating and has taken precautionary steps to help maintain service stability while we work to restore full functionality. We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience.
- investigating May 01, 2026, 02:09 PM UTC
Our investigation continues and Canvas Data 2 and Canvas Beta remain under maintenance. As more information becomes available we will update here.
- investigating May 01, 2026, 05:47 PM UTC
Our investigation continues and Canvas Data 2 and Canvas Beta & Test remain under maintenance. As more information becomes available we will update here.
- investigating May 02, 2026, 06:53 PM UTC
- Update: Some tools, including Canvas Data 2, Canvas Beta and Test are under maintenance. - Update: Our investigation continues and Canvas Data 2 and Canvas Beta & Test remain under maintenance. - Update: Some customers may continue to experience disruption to 3rd party tools relying on CD2 and API keys. Our team is actively working to maintain service stability while we work to restore full functionality. We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience.
- investigating May 03, 2026, 10:35 PM UTC
Canvas Data 2 should now be available for all customers. Canvas Beta & Test remain under maintenance. As more information becomes available we will update here.
- investigating May 04, 2026, 01:24 AM UTC
Canvas Data 2 should now be available for all customers. Canvas Beta & Test remain under maintenance. As more information becomes available we will update here.
- investigating May 04, 2026, 05:11 PM UTC
Canvas Data 2 and Beta should now be available for all customers. Canvas Test remains under maintenance. As more information becomes available we will update here.
- resolved May 06, 2026, 07:17 PM UTC
Resolved: Canvas Data 2 & Beta are available. Canvas Test is now available.
Minor April 29, 2026 Canvas Data 2 is showing latency in pulling weblog data 1h 12m Canvas Data 2
Started Apr 29, 2026, 02:14 AM UTC· resolved Apr 29, 2026, 03:26 AM UTC
- investigating Apr 29, 2026, 02:14 AM UTC
We are currently investigating this issue.
- identified Apr 29, 2026, 02:54 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 29, 2026, 03:26 AM UTC
This incident has been resolved. Our engineers are in the process of restoring the weblog data that was missed during the incident, but new weblogs are updating normally again.
Minor April 24, 2026 Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are not processing for some users 5h 53m Canvas LMS, ap-southeast-1
Started Apr 24, 2026, 07:33 AM UTC· resolved Apr 24, 2026, 01:26 PM UTC
- investigating Apr 24, 2026, 07:33 AM UTC
We are currently investigating this issue.
- identified Apr 24, 2026, 09:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 24, 2026, 09:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2026, 01:26 PM UTC
This incident has been resolved.
Minor April 23, 2026 Some users may experience error messages when grading Classic Quizzes 1h 55m Canvas LMS
Started Apr 23, 2026, 04:22 AM UTC· resolved Apr 23, 2026, 06:17 AM UTC
- investigating Apr 23, 2026, 04:22 AM UTC
We are currently investigating this issue.
- identified Apr 23, 2026, 04:39 AM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 23, 2026, 04:52 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 23, 2026, 05:02 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 23, 2026, 05:15 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 23, 2026, 05:28 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 23, 2026, 05:41 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 23, 2026, 05:54 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 23, 2026, 06:07 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 23, 2026, 06:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 06:17 AM UTC
This incident has been resolved.
Major April 22, 2026 Some users in the IAD region who are using a trust instance are unable to log into Canvas. 3h 50m Canvas LMS, us-east-1
Started Apr 22, 2026, 11:22 PM UTC· resolved Apr 23, 2026, 03:13 AM UTC
- investigating Apr 22, 2026, 11:22 PM UTC
We are currently investigating this issue.
- investigating Apr 22, 2026, 11:45 PM UTC
We are continuing to investigate this issue.
- investigating Apr 23, 2026, 12:14 AM UTC
We are continuing to investigate this issue.
- investigating Apr 23, 2026, 12:48 AM UTC
We are continuing to investigate this issue.
- investigating Apr 23, 2026, 01:15 AM UTC
We are continuing to investigate this issue.
- investigating Apr 23, 2026, 01:39 AM UTC
We are continuing to investigate this issue.
- investigating Apr 23, 2026, 02:32 AM UTC
We are continuing to investigate this issue.
- investigating Apr 23, 2026, 02:59 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 23, 2026, 03:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 03:13 AM UTC
This incident has been resolved.
Minor April 22, 2026 Some users may experience errors when accessing Canvas Career. 1h 35m us-east-1
Started Apr 22, 2026, 01:11 PM UTC· resolved Apr 22, 2026, 02:46 PM UTC
- investigating Apr 22, 2026, 01:11 PM UTC
We are currently investigating this issue.
- identified Apr 22, 2026, 01:23 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 22, 2026, 02:46 PM UTC
This incident has been resolved.
Minor April 21, 2026 Some Users May Encounter Sporadic Errors When Logging into Canvas. 1h 43m Canvas LMS
Started Apr 21, 2026, 11:42 PM UTC· resolved Apr 22, 2026, 01:26 AM UTC
- investigating Apr 21, 2026, 11:42 PM UTC
We are currently investigating this issue, and seeing increased reports from users accessing via Respondus.
- investigating Apr 22, 2026, 01:04 AM UTC
If you see these errors in a regular browser, clearing cache and cookies may resolve them.
- investigating Apr 22, 2026, 01:05 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 22, 2026, 01:22 AM UTC
A fix has been implemented and we are monitoring the results. If users are still seeing these errors, clearing browser cache and cookies may resolve the behavior.
- resolved Apr 22, 2026, 01:26 AM UTC
This incident has been resolved. Users who are seeing these errors may see resolution by clearing cache and cookies.
Minor April 21, 2026 Some users may be experiencing slowness or timeout errors when accessing Canvas. Currently it appears to be affecting users that cross-domain multiple canvas instances together. 22m Canvas LMS
Started Apr 21, 2026, 05:11 PM UTC· resolved Apr 21, 2026, 05:33 PM UTC
- identified Apr 21, 2026, 05:11 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 21, 2026, 05:12 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 21, 2026, 05:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2026, 05:33 PM UTC
This incident has been resolved.
Notice April 17, 2026 Loading Errors when accessing Catalog –
Started Apr 17, 2026, 06:00 AM UTC· resolved Apr 17, 2026, 06:00 AM UTC
- resolved Apr 17, 2026, 08:57 PM UTC
Some users may have received loading errors when attempting to access Catalog between 2:17PM and 2:27PM MDT.
Notice April 15, 2026 Some Users May Encounter Long Load Times or Page Errors When Accessing Canvas –
Started Apr 15, 2026, 07:39 PM UTC· resolved Apr 15, 2026, 07:39 PM UTC
- resolved Apr 15, 2026, 07:39 PM UTC
Some users may have encountered longer than usual loading times or page errors when accessing Canvas.
Minor April 15, 2026 Some users may experience degraded performance when attempting to login to Canvas. 1h 6m Canvas LMS
Started Apr 15, 2026, 05:43 PM UTC· resolved Apr 15, 2026, 06:49 PM UTC
- investigating Apr 15, 2026, 05:43 PM UTC
We are currently investigating this issue.
- monitoring Apr 15, 2026, 05:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2026, 06:49 PM UTC
This incident has been resolved.
Notice April 14, 2026 Canvas User Page Errors –
Started Apr 14, 2026, 04:00 PM UTC· resolved Apr 14, 2026, 04:00 PM UTC
- resolved Apr 14, 2026, 05:04 PM UTC
Some users were experiencing page errors when accessing Canvas between 10:00 AM MDT and 10:30 MDT. Our engineers identified this and corrected the behavior. Pages now load as expected for users.
Minor April 13, 2026 Some users are seeing Canvas Under Heavy Load error when accessing Canvas. 2h 44m Canvas LMS, us-west-2
Started Apr 13, 2026, 06:58 PM UTC· resolved Apr 13, 2026, 09:43 PM UTC
- investigating Apr 13, 2026, 06:58 PM UTC
We are currently investigating this issue.
- identified Apr 13, 2026, 07:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 13, 2026, 07:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 09:43 PM UTC
This incident has been resolved.