Instructure incident

DocViewer failing to render new files for some users

Minor Resolved View vendor source →
Started
Feb 11, 2026, 11:11 PM UTC
Resolved
Feb 12, 2026, 01:40 AM UTC
Duration
2h 28m
Detected by Pingoru
Feb 11, 2026, 11:11 PM UTC

Affected components

Canvas LMSus-east-1us-west-2

Update timeline

  1. investigating Feb 11, 2026, 11:11 PM UTC

    We are currently investigating this issue.

  2. identified Feb 11, 2026, 11:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 01:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 12, 2026, 01:40 AM UTC

    This incident has been resolved.

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