Instructure incident

DocViewer failing to render new files for some users

Minor Resolved View vendor source →

Instructure experienced a minor incident on February 11, 2026 affecting Canvas LMS and us-east-1 and 1 more component, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2026, 11:11 PM UTC
Resolved
Feb 12, 2026, 01:40 AM UTC
Duration
2h 28m
Detected by Pingoru
Feb 11, 2026, 11:11 PM UTC

Affected components

Canvas LMSus-east-1us-west-2

Update timeline

  1. investigating Feb 11, 2026, 11:11 PM UTC

    We are currently investigating this issue.

  2. identified Feb 11, 2026, 11:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 01:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 12, 2026, 01:40 AM UTC

    This incident has been resolved.