Infobip Outage History
Infobip is up right nowPingoru has recorded 129 incidents for Infobip: 129 in the last 12 months and 44 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 14 | 9 of 720 (1%) |
| May 2026 | 7 | 41 of 744 (5%) |
| June 2026 | 13 | 47 of 720 (7%) |
| July 2026 | 11 | 9 of 744 (1%) |
| August 2026 | 17 | 12 of 744 (2%) |
| September 2026 | 13 | 10 of 720 (1%) |
| October 2026 | 13 | 25 of 588 (4%) |
Incidents, newest first
Minor April 22, 2026 Saudi Arabia - Moments service degradation 23m Saudi Arabia
Started Apr 22, 2026, 12:07 PM UTC· resolved Apr 22, 2026, 12:31 PM UTC
- investigating Apr 22, 2026, 12:07 PM UTC
We are currently experiencing issues with Moments service over Saudi Arabia data center. The issue is currently being investigated and more information will follow in the next update.
- resolved Apr 22, 2026, 12:31 PM UTC
The issue has been successfully resolved and the service is once again operational. You might had experienced delayed processing of message traffic and issue with API call execution from Flows. Start (UTC): 22 April 2026 11:25 End (UTC): 22 April 2026 11:47 Impact: Delayed processing of message traffic and issue with API call execution from Flows
Notice April 20, 2026 India - Delayed Message Delivery – India, India, India
Started Apr 20, 2026, 04:02 PM UTC· resolved Apr 20, 2026, 04:02 PM UTC
- resolved Apr 20, 2026, 04:02 PM UTC
You may have encountered delays with SMS RCS and Email. Messages experienced latency during the affected period. Timeline: Start (UTC): 20 April 2026 - 14:27 End (UTC): 20 April 2026 - 14:43 Impact: During this period, you may have experienced delays in the processing of Email, SMS, and RCS traffic. Service has since been restored to normal operation. We apologize for any inconvenience this may have caused.
Major April 15, 2026 Global (Europe) - WhatsApp, RCS and Viber Delivery Reports Degradation – Brazil, EU Region-locked, Global (Europe), Great Britain and 11 more
Started Apr 15, 2026, 07:04 AM UTC· resolved Apr 15, 2026, 07:04 AM UTC
- resolved Apr 15, 2026, 08:24 AM UTC
We experienced a service degradation affecting WhatsApp, RCS and Viber Delivery Reporting services in the multiple data centers, which caused delays in processing of delivery reports for the WhatsApp, RCS and Viber channels. Start (UTC): 14-04-2026 11:45 End (UTC): 15-04-2026 07:04 Impact: During this period, you may have experienced delays and expiry in the processing of the delivery reports for the WhatsApp, RCS and Viber messages. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Minor April 14, 2026 United States - General Connectivity Degradation – United States, United States, United States, United States
Started Apr 14, 2026, 11:37 AM UTC· resolved Apr 14, 2026, 11:37 AM UTC
- resolved Apr 14, 2026, 11:37 AM UTC
We experienced a service degradation affecting the Customer Portal, Email, SMS, and WhatsApp services in the United States data center. During the specified timeframe, you may have experienced delays and issues with various hosted services and Portal login. You may have also experienced irregularities in sending traffic, delays, and issues in receiving delivery reports. Start (UTC): 14 April 2026 10:14 End (UTC): 14 April 2026 10:24 Impact: During this period, you may have experienced delays in the the processing of Email, SMS, and WhatsApp traffic, and irregularities when accessing the Customer Portal. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Minor April 14, 2026 Multiple locations - Top-Up Processing Delay – Global (Europe), EU Region-locked, Great Britain, India and 7 more
Started Apr 14, 2026, 09:09 AM UTC· resolved Apr 14, 2026, 09:09 AM UTC
- investigating Apr 14, 2026, 08:17 AM UTC
We are currently experiencing issues with correctly reflecting top up payments over multiple data centers. The issue is currently being investigated and more information will follow in the next update.
- resolved Apr 14, 2026, 09:09 AM UTC
The issue has been successfully resolved and the service is once again operational. During this time, you may have experienced successful payments remaining in “In progress” status, with balances and invoices not immediately updated in the Customer Portal. Please note that no transactions were lost, and all payments are now correctly reflected in account balances and invoices. Start (UTC): 13 April 2026 17:58 End (UTC): 14 April 2026 09:02 Impact: Delay in processing top‑ups, balance updates, and invoice visibility.
Major April 14, 2026 Multiple locations - 2FA Authentication Degradation 52m Global (Europe), EU Region-locked, Great Britain, India and 7 more
Started Apr 14, 2026, 07:58 AM UTC· resolved Apr 14, 2026, 08:51 AM UTC
- investigating Apr 14, 2026, 07:58 AM UTC
We are currently experiencing issues with 2FA Authentication service over multiple data centers. The issue is currently being investigated and more information will follow in the next update.
- investigating Apr 14, 2026, 07:58 AM UTC
We are continuing to investigate this issue.
- investigating Apr 14, 2026, 08:01 AM UTC
We are continuing to investigate this issue.
- resolved Apr 14, 2026, 08:51 AM UTC
The issue has been successfully resolved and the service is once again operational. During the incident, users may have experienced failed login attempts after entering the 2FA verification code. Start (UTC): 14 April 2026 05:21 End (UTC): 14 April 2026 08:03 Impact: Users were unable to use 2FA Authentication
Minor April 13, 2026 Global (Europe) - Multiple service degradation 42m Global (Europe), Global (Europe), Global (Europe), Global (Europe) and 1 more
Started Apr 13, 2026, 11:05 AM UTC· resolved Apr 13, 2026, 11:47 AM UTC
- investigating Apr 13, 2026, 11:05 AM UTC
We are currently experiencing degradation of multiple services hosted on the Global (Europe) data centers. You may experience processing issues and delivery delays for inbound traffic across multiple channels. Our designated teams are actively investigating the issue, and we will share updates accordingly.
- identified Apr 13, 2026, 11:37 AM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 13, 2026, 11:39 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 13, 2026, 11:47 AM UTC
The incident has been resolved. During the incident timeframe, you may have experienced delays in the delivery of inbound traffic as well as delays in delivery reports across multiple services hosted on our Global (Europe) data centers. Start (UTC): 13 April 2026 09:24 End (UTC): 13 April 2026 11:39 Impact: Delays in inbound traffic delivery and delays in processing delivery reports.
Minor April 8, 2026 Multiple Locations - RCS Template Service Degradation 4h 4m Global (Europe), India
Started Apr 08, 2026, 09:14 AM UTC· resolved Apr 08, 2026, 01:19 PM UTC
- identified Apr 08, 2026, 09:14 AM UTC
We are currently experiencing issues with the RCS template service across multiple data center locations. Some clients may encounter difficulties when working with RCS templates. This may include being unable to view certain templates in the UI due to 500 errors, or seeing missing buttons or parameters. In some cases, this may also impact message delivery or tracking, and delays in processing RCS traffic may occur. Our teams are actively investigating the issue and working toward a resolution. Further updates will be shared as more information becomes available.
- monitoring Apr 08, 2026, 12:13 PM UTC
The fix has been implemented and 500 errors are no longer observed. We will keep monitoring the situation and update if any further issues occur.
- resolved Apr 08, 2026, 01:19 PM UTC
This is to inform you that the previously reported issues affecting the RCS template service across multiple data center locations have now been resolved. Start (UTC): 07 April 2026 06:10 End (UTC): 08 April 2026 10:57 Impact: Clients may encounter difficulties when working with RCS templates. This may include being unable to view certain templates in the UI due to 500 errors, or seeing missing buttons or parameters. In some cases, this may also impact message delivery or tracking, and delays in processing RCS traffic may occur.
Minor April 7, 2026 Global (Europe) - Degradation of multiple services 1h 9m Global (Europe), Global (Europe), Global (Europe), Global (Europe) and 21 more
Started Apr 07, 2026, 03:51 PM UTC· resolved Apr 07, 2026, 05:01 PM UTC
- investigating Apr 07, 2026, 03:51 PM UTC
We are currently experiencing an issue with all services on our Global (Europe) data center. You may notice delays in processing traffic. Our team is investigation and we will share more details in the following updates.
- investigating Apr 07, 2026, 03:52 PM UTC
We are continuing to investigate this issue.
- identified Apr 07, 2026, 04:23 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 07, 2026, 05:01 PM UTC
The incident has been resolved. Start (UTC): 07 April 15:00 End (UTC): 07 April 16:20 Impact: During the specified timeframe, you may have experienced delays in traffic processing. Traffic was accepted but routed with delay.
Minor April 2, 2026 Multiple Locations - Moments Service Degradation 19m Global (Europe), EU Region-locked, Great Britain, India and 7 more
Started Apr 02, 2026, 12:00 PM UTC· resolved Apr 02, 2026, 12:19 PM UTC
- investigating Apr 02, 2026, 12:00 PM UTC
We are currently experiencing a degradation with our Moments service over multiple data centers. You might experience issues while using the product and with launching campaigns. Our dedicated team is currently working on resolving the issue and more information will be shared in the next update.
- resolved Apr 02, 2026, 12:19 PM UTC
This is to inform you that the previously reported service degradation has been successfully resolved. During the incident timeframe, you may have experienced issues with launching created campaigns. Start (UTC): 02 April 2026 07:52 End (UTC): 02 April 2026 12:04 Impact: inability to launch campaigns
Minor March 31, 2026 United States - Multiple service degradation 10m United States, United States, United States
Started Mar 31, 2026, 12:19 PM UTC· resolved Mar 31, 2026, 12:30 PM UTC
- investigating Mar 31, 2026, 12:19 PM UTC
We are currently experiencing issues with multiple hosted services, including SMS, Email, and WhatsApp, hosted in our United States data center. You may experience issues with outbound traffic processing and delivery delays. The issue is currently under investigation, and more information will be shared in the next update.
- resolved Mar 31, 2026, 12:30 PM UTC
This is to inform you that the previously reported degradation affecting multiple services, including SMS, Email, and WhatsApp, hosted in our United States data center, has been resolved. During the timeframe below, you may have experienced processing difficulties and delays with outbound traffic: Start (UTC): 31 March 2026 12:08 End (UTC): 31 March 2026 12:19 Impact: SMS, Email, and WhatsApp outbound traffic processing issues and delivery delays.
Notice March 26, 2026 Global - Email Delivery Delay to infobip.com Domain 4h 22m
Started Mar 26, 2026, 11:23 AM UTC· resolved Mar 26, 2026, 03:45 PM UTC
- identified Mar 26, 2026, 11:23 AM UTC
We are currently experiencing delays in receiving emails sent to the infobip.com domain. Our engineering teams are actively investigating the issue and working to restore normal email delivery as quickly as possible. At this time, email sending from Infobip is not affected. However, inbound emails to infobip.com addresses may be delayed. We understand the importance of timely communication and apologize for any inconvenience this may cause. Further updates will be shared on this page as more information becomes available.
- resolved Mar 26, 2026, 03:45 PM UTC
This is to inform you that the issue with the delays in receiving emails sent to the infobip.com domain have been resolved. Our engineering team has implemented all the necessary mitigating actions, and the incoming email flow has been fully restored.
Minor March 20, 2026 Multiple Locations - Broadcast service degradation – Global (Europe), EU Region-locked, Great Britain, India and 7 more
Started Mar 20, 2026, 08:28 AM UTC· resolved Mar 20, 2026, 08:28 AM UTC
- resolved Mar 20, 2026, 08:28 AM UTC
This is to inform you that we experienced a degradation of our Broadcast service across multiple locations. You may have encountered issues accessing the Broadcast and Templates sections within the Moments in the Customer Portal, as they were not available in the navigation bar. Our designated engineering team has implemented all necessary mitigating actions and restored full functionality of the affected services. Start (UTC): 20 March 2026, 07:17 End (UTC): 20 March 2026, 08:12 Impact: The Broadcast and Templates sections were inaccessible in the Customer Portal via the navigation bar.
Critical March 19, 2026 South Africa - Voice degradation 2h 42m South Africa
Started Mar 19, 2026, 10:20 PM UTC· resolved Mar 20, 2026, 01:03 AM UTC
- investigating Mar 19, 2026, 10:20 PM UTC
We are currently experiencing issues at our South Africa data center. You may experience connectivity issues and service degradation. Our team is inspecting the issue, and more details will follow in the next update. Start (UTC): 19 March 2026 21:11
- identified Mar 19, 2026, 10:49 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 19, 2026, 11:35 PM UTC
Our dedicated team is still working on implementing a fix. We will continue to monitor the situation and provide updates.
- resolved Mar 20, 2026, 01:03 AM UTC
Dear Customer, The Voice service degradation has been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally without any remaining issues. Start (UTC): 19 March 2026 21:11 End (UTC): 20 March 2026 00:22 Impact: Customers may have experienced connectivity issues and service degradation. Thank you for your understanding and patience.
Major March 18, 2026 Canada - Connectivity issues 15m Canada, Canada
Started Mar 18, 2026, 10:40 AM UTC· resolved Mar 18, 2026, 10:56 AM UTC
- investigating Mar 18, 2026, 10:40 AM UTC
We are currently experiencing connectivity issues at our Canada data center. You may experience connectivity issues and service degradation. Our team is inspecting the issue and more details will follow in the next update. Start (UTC): 18 March 2026 10:33
- resolved Mar 18, 2026, 10:56 AM UTC
The incident has been resolved. Start (UTC): 18 March 2026 10:25 End (UTC): 18 March 2026 10:48 Impact: Connectivity issues
Major March 14, 2026 Multiple Locations - Online payments degradation 1h 2m Global (Europe), EU Region-locked, Great Britain, India and 7 more
Started Mar 14, 2026, 09:25 PM UTC· resolved Mar 14, 2026, 10:28 PM UTC
- investigating Mar 14, 2026, 09:25 PM UTC
We are currently experiencing issues with the Online Payments through Portal. Our internal team is actively investigating the extent of this issue, and further details will be provided shortly.
- investigating Mar 14, 2026, 09:26 PM UTC
We are continuing to investigate this issue.
- investigating Mar 14, 2026, 10:00 PM UTC
We are continuing to investigate this issue.
- resolved Mar 14, 2026, 10:28 PM UTC
Dear Customer, The issues with the Online Payments through Portal have been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally.
Critical March 12, 2026 Global (Europe) - 2FA service degradation 18m Global (Europe)
Started Mar 12, 2026, 12:43 PM UTC· resolved Mar 12, 2026, 01:02 PM UTC
- investigating Mar 12, 2026, 12:43 PM UTC
We are currently experiencing issues with 2FA service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
- resolved Mar 12, 2026, 01:02 PM UTC
The issue has been successfully resolved and the service is once again operational. We experience issues with 2FA service affecting 2FA codes generation and delivery. Start (UTC): 12 March 12:19 End (UTC): 12 March 12:37 Impact: 2FA codes for logging in to Customer Portal might not have been generated or sent to the users
Notice March 10, 2026 Global (Europe) data center - Message Processing Delays – Global (Europe), Global (Europe), Global (Europe), Global (Europe)
Started Mar 10, 2026, 03:42 PM UTC· resolved Mar 10, 2026, 03:42 PM UTC
- resolved Mar 10, 2026, 03:42 PM UTC
We had experienced delays and issues with message processing in our Global (Europe) data center. Delivery receipts for messages sent over Email, SMS, Voice, and WhatsApp channels may have been delayed. The origin of the issue was identified; the queue system reached its capacity limits, causing delays in message processing. The matter has now been resolved, and message processing has returned to normal. Start time (UTC): 10-03-2026 13:56 End time (UTC): 10-03-2026 14:58
Critical March 5, 2026 Global (Europe): Customer Portal service degradation 55m Global (Europe)
Started Mar 05, 2026, 01:37 PM UTC· resolved Mar 05, 2026, 02:33 PM UTC
- investigating Mar 05, 2026, 01:37 PM UTC
Dear customers, please note that we are currently experiencing an issue with the Customer Portal service in the Europe data centre. Our teams are actively investigating the issue and working to restore access as quickly as possible. Thank you for your patience and understanding.
- identified Mar 05, 2026, 02:01 PM UTC
Our dedicated team has identified the issue. The situation has significantly improved, and services are coming back up and running.
- monitoring Mar 05, 2026, 02:02 PM UTC
Our dedicated team identified the root cause of the issue and implemented a fix. Services have been restored and are now operating normally. We will continue to monitor closely to ensure stability.
- monitoring Mar 05, 2026, 02:03 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 05, 2026, 02:33 PM UTC
Dear Customer, The Customer Portal service degradation has been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally without any remaining issues. Start (UTC): 05 March 2026 13:10 End (UTC): 05 March 2026 14:07 Impact: Customers may have experienced difficulties logging into the Customer Portal in the Global (Europe) data centre. Thank you for your understanding and patience.
Minor March 3, 2026 United States - Customer Portal 2FA Login issues 12m United States
Started Mar 03, 2026, 12:53 PM UTC· resolved Mar 03, 2026, 01:05 PM UTC
- investigating Mar 03, 2026, 12:53 PM UTC
We are currently experiencing issues with our 2FA Customer Portal Login service over the United States data center. You may experience issues and errors when verifying 2FA codes. The issue is currently under investigation, and more information will be shared in the next update.
- identified Mar 03, 2026, 01:00 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 03, 2026, 01:05 PM UTC
The issue has been successfully resolved and the service is once again operational. Start (UTC): 03 March 10:26 End (UTC): 03 March 12:55 Impact: Customer Portal 2FA service issues
Minor February 26, 2026 Global (Europe) - WhatsApp Sending Delay 1h 11m Global (Europe)
Started Feb 26, 2026, 06:03 PM UTC· resolved Feb 26, 2026, 07:15 PM UTC
- identified Feb 26, 2026, 06:03 PM UTC
We have Identified issues with sending of WhatsApp Messages with noticeable delay and are already implementing further corrections.
- monitoring Feb 26, 2026, 06:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2026, 07:15 PM UTC
The Issue has been Successfully resolved, and noted services are operational once more. During the time noted, experienced delays and expiry of traffic may have been noted. Start: 26 February 2026 - (UTC) 16:01 End: 26 February 2026 - (UTC) 18:45 Impact: WhatsApp messaging Showed improved delay on forwarding of messages.
Minor February 25, 2026 Global (Europe) - WhatsApp service degradation 21m Global (Europe)
Started Feb 25, 2026, 10:39 AM UTC· resolved Feb 25, 2026, 11:00 AM UTC
- investigating Feb 25, 2026, 10:39 AM UTC
We are currently experiencing an issue with the WhatsApp service hosted on our Global (Europe) data centers. You may notice delays and issues affecting inbound and outbound traffic processing. Our team is investigating, and we will share more details in the next updates.
- resolved Feb 25, 2026, 11:00 AM UTC
This is to inform you that the degradation of our WhatsApp service hosted in our Global (Europe) data centers has been successfully resolved. During the incident timeframe, Infobip customers using the WhatsApp service may have experienced issues and delay in processing of outbound traffic, as well as delayed delivery and “seen” reports. Start (UTC): 25 February 10:04 End (UTC): 25 February 10:42 Impact: You might have experienced issues and delay in processing of outbound traffic, as well as delayed delivery and “seen” reports.
Minor February 20, 2026 EU (Region-locked) - Live Chat Degradation 24m EU Region-locked
Started Feb 20, 2026, 12:18 PM UTC· resolved Feb 20, 2026, 12:43 PM UTC
- investigating Feb 20, 2026, 12:18 PM UTC
We are currently experiencing issues with our LiveChat service on EU (Region-locked) data center. You may not be able to create a session/start a new chat session. The issue is currently being investigated and more information will follow in the next update.
- resolved Feb 20, 2026, 12:43 PM UTC
The issue has been successfully resolved and the service is once again operational. You may have experienced issues with starting a new chat session. Start (UTC): 20 February 2026 10:16 End (UTC): 20 February 2026 12:33 Impact: Mobile users were not able to create a session/start a new chat session
Major February 18, 2026 Pakistan - Multiple Service Degradation 3h 9m Pakistan, Pakistan, Pakistan, Pakistan and 6 more
Started Feb 18, 2026, 11:19 AM UTC· resolved Feb 18, 2026, 02:28 PM UTC
- investigating Feb 18, 2026, 11:19 AM UTC
We are currently experiencing issues with multiple services on Pakistan data center. The scope of the issue is currently being investigated and more information will follow in the next update.
- investigating Feb 18, 2026, 11:23 AM UTC
We are continuing to investigate this issue.
- identified Feb 18, 2026, 11:34 AM UTC
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available. Upon further investigation we can confirm that you may experience issues with Customer Portal, Moments and People services as well as traffic processing across multiple channels on the Pakistan data center that are reflected in the form of delays and timeouts.
- identified Feb 18, 2026, 12:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 18, 2026, 01:43 PM UTC
We are continuing to work on a fix for this issue and our engineering team is actively investigating in communication with Internet Service Provider at our Pakistan data center. We will provide further updates as soon as new information becomes available.
- resolved Feb 18, 2026, 02:28 PM UTC
The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 February 11:02 End (UTC): 18 February 14:18 Impact: multiple channels and products affected
Minor February 18, 2026 Global (Europe) - Moments Service Degradation 40m Global (Europe)
Started Feb 18, 2026, 08:51 AM UTC· resolved Feb 18, 2026, 09:31 AM UTC
- investigating Feb 18, 2026, 08:51 AM UTC
We are currently experiencing issues with our Moments service hosted on Global (Europe) Datacenter. You may experience issues with message processing and persons not entering Flows. Our dedicated team is already checking this and more updates will follow.
- identified Feb 18, 2026, 09:14 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 18, 2026, 09:31 AM UTC
The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 February 2026 8:00 End (UTC): 18 February 2026 9:25 Impact: delays in message processing and issues with persons Flow entering