Infobip incident

Global (Europe) - WhatsApp, RCS and Viber Delivery Reports Degradation

Major Resolved View vendor source →

Infobip experienced a major incident on April 15, 2026 affecting Brazil and EU Region-locked and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 07:04 AM UTC
Resolved
Apr 15, 2026, 07:04 AM UTC
Duration
—
Detected by Pingoru
Apr 15, 2026, 07:04 AM UTC

Affected components

BrazilEU Region-lockedGlobal (Europe)Great BritainHong KongIndiaIndonesiaMalaysiaPakistanQatar

Update timeline

  1. resolved Apr 15, 2026, 08:24 AM UTC

    We experienced a service degradation affecting WhatsApp, RCS and Viber Delivery Reporting services in the multiple data centers, which caused delays in processing of delivery reports for the WhatsApp, RCS and Viber channels. Start (UTC): 14-04-2026 11:45 End (UTC): 15-04-2026 07:04 Impact: During this period, you may have experienced delays and expiry in the processing of the delivery reports for the WhatsApp, RCS and Viber messages. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.