Infobip incident

Global (Europe) - WhatsApp service degradation

Minor Resolved View vendor source →
Started
Feb 25, 2026, 10:39 AM UTC
Resolved
Feb 25, 2026, 11:00 AM UTC
Duration
21m
Detected by Pingoru
Feb 25, 2026, 10:39 AM UTC

Affected components

Global (Europe)

Update timeline

  1. investigating Feb 25, 2026, 10:39 AM UTC

    We are currently experiencing an issue with the WhatsApp service hosted on our Global (Europe) data centers. You may notice delays and issues affecting inbound and outbound traffic processing. Our team is investigating, and we will share more details in the next updates.

  2. resolved Feb 25, 2026, 11:00 AM UTC

    This is to inform you that the degradation of our WhatsApp service hosted in our Global (Europe) data centers has been successfully resolved. During the incident timeframe, Infobip customers using the WhatsApp service may have experienced issues and delay in processing of outbound traffic, as well as delayed delivery and “seen” reports. Start (UTC): 25 February 10:04 End (UTC): 25 February 10:42 Impact: You might have experienced issues and delay in processing of outbound traffic, as well as delayed delivery and “seen” reports.

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