Infobip experienced a critical incident on March 12, 2026 affecting Global (Europe), lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Global (Europe)
Update timeline
- investigating Mar 12, 2026, 12:43 PM UTC
We are currently experiencing issues with 2FA service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
- resolved Mar 12, 2026, 01:02 PM UTC
The issue has been successfully resolved and the service is once again operational. We experience issues with 2FA service affecting 2FA codes generation and delivery. Start (UTC): 12 March 12:19 End (UTC): 12 March 12:37 Impact: 2FA codes for logging in to Customer Portal might not have been generated or sent to the users