Pakistan - Multiple Service Degradation

Update timeline

1. investigating Feb 18, 2026, 11:19 AM UTC

   We are currently experiencing issues with multiple services on Pakistan data center. The scope of the issue is currently being investigated and more information will follow in the next update.

2. investigating Feb 18, 2026, 11:23 AM UTC

   We are continuing to investigate this issue.

3. identified Feb 18, 2026, 11:34 AM UTC

   Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available. Upon further investigation we can confirm that you may experience issues with Customer Portal, Moments and People services as well as traffic processing across multiple channels on the Pakistan data center that are reflected in the form of delays and timeouts.

4. identified Feb 18, 2026, 12:21 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Feb 18, 2026, 01:43 PM UTC

   We are continuing to work on a fix for this issue and our engineering team is actively investigating in communication with Internet Service Provider at our Pakistan data center. We will provide further updates as soon as new information becomes available.

6. resolved Feb 18, 2026, 02:28 PM UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 February 11:02 End (UTC): 18 February 14:18 Impact: multiple channels and products affected