Global (Europe): Customer Portal service degradation

Update timeline

1. investigating Mar 05, 2026, 01:37 PM UTC

   Dear customers, please note that we are currently experiencing an issue with the Customer Portal service in the Europe data centre. Our teams are actively investigating the issue and working to restore access as quickly as possible. Thank you for your patience and understanding.

2. identified Mar 05, 2026, 02:01 PM UTC

   Our dedicated team has identified the issue. The situation has significantly improved, and services are coming back up and running.

3. monitoring Mar 05, 2026, 02:02 PM UTC

   Our dedicated team identified the root cause of the issue and implemented a fix. Services have been restored and are now operating normally. We will continue to monitor closely to ensure stability.

4. monitoring Mar 05, 2026, 02:03 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Mar 05, 2026, 02:33 PM UTC

   Dear Customer, The Customer Portal service degradation has been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally without any remaining issues. Start (UTC): 05 March 2026 13:10 End (UTC): 05 March 2026 14:07 Impact: Customers may have experienced difficulties logging into the Customer Portal in the Global (Europe) data centre. Thank you for your understanding and patience.