ID.me Authenticator App for Android experiencing service issues with Enrollment processes
Affected: Account Management
ID.me Outage History
ID.me is up right nowID.me had 21 outages in the last 2 years totaling 188h 31m of downtime — averaging 0.9 incidents per month.
There were 21 ID.me outages since October 7, 2024 totaling 188h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
Site Wide Intermittent Service Interruption
Affected: Alumni VerificationCompany Employee VerificationCustom Groups VerificationFirst Responder VerificationGovernment Employee VerificationHealth Care Provider VerificationMilitary VerificationNurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
- monitoring Jul 17, 2026, 02:56 AM UTC
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
- monitoring Jul 17, 2026, 02:59 AM UTC
We are continue to monitor for further issues, and will provide an update at 11:30PM ET.
- resolved Jul 17, 2026, 03:34 AM UTC
All services have returned to normal operations. We are continuing to work with our Cloud Platform Provider ensure services are not interrupted.
Verification Services Outage
Affected: NIST 800-63-3 PoliciesNIST 800-63-2 PoliciesKBA-replacement PoliciesTelecom Possession APITelecom Identity APIDocument Identity API
Timeline · 4 updates
- investigating Jul 14, 2026, 06:29 AM UTC
Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.
- investigating Jul 14, 2026, 07:31 AM UTC
We are continuing to work with our third-party provider on a fix. Next update at 4:30 AM ET.
- monitoring Jul 14, 2026, 08:27 AM UTC
Third party provider has implemented a fix and we are monitoring the results.
- resolved Jul 14, 2026, 08:45 AM UTC
Fix by Third Party Provider appears to have resolved the issue. We will continue to monitor to ensure services are stable and fully restored.
Delay in Consent SMS
Timeline · 1 update
- resolved Jun 13, 2026, 04:20 PM UTC
Degradation in services for text messages, delayed messages for new user consent.
Email Delivery Interruption
Timeline · 1 update
- resolved Jun 05, 2026, 12:32 AM UTC
Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.
Elevated Application Errors
Affected: Login Services
Timeline · 3 updates
- investigating May 27, 2026, 08:42 AM UTC
We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.
- monitoring May 27, 2026, 08:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 09:06 AM UTC
This incident has been resolved.
Mobile wallet view failing with "Couldn't load your wallet"
Timeline · 6 updates
- investigating May 26, 2026, 02:45 AM UTC
We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.
- investigating May 26, 2026, 03:41 AM UTC
Investigation is still in-progress. Next update at 1200AM ET.
- investigating May 26, 2026, 04:10 AM UTC
We are continuing to investigate the issue. Next update at 0100AM ET.
- monitoring May 26, 2026, 05:22 AM UTC
ID.me Mobile App Wallet service has recovered and we are continuing to monitor.
- monitoring May 26, 2026, 06:29 PM UTC
Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.
- resolved May 26, 2026, 10:00 PM UTC
Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.
Service Degradation
Timeline · 1 update
- resolved May 12, 2026, 03:18 PM UTC
ID.me applications are experiencing another platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.
Service Degradation - Authenticator App Push Notifications
Affected: MFA- ID.me Authenticator (Push Notifications)
Timeline · 4 updates
- investigating Apr 03, 2026, 04:05 PM UTC
We are currently investigating this issue.
- identified Apr 04, 2026, 05:12 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 04, 2026, 05:17 AM UTC
A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.
- resolved Apr 07, 2026, 04:10 PM UTC
This incident has been resolved.
Document Processing Delays
Affected: Document Identity API
Timeline · 3 updates
- investigating Feb 03, 2026, 05:21 PM UTC
We are currently investigating this issue.
- monitoring Feb 03, 2026, 05:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 05:53 PM UTC
This incident has been resolved.
Service Outage
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationID.me ShopMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
- investigating Dec 05, 2025, 09:12 AM UTC
We are currently investigating this issue.
- monitoring Dec 05, 2025, 09:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2025, 01:58 PM UTC
This incident has been resolved.
ID.me Sign-in down
Timeline · 1 update
- resolved Dec 02, 2025, 10:10 PM UTC
There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.
Platform Outage
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
- investigating Oct 08, 2025, 09:03 PM UTC
We are currently investigating this issue.
- monitoring Oct 08, 2025, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2025, 09:48 PM UTC
This incident has been resolved.
Marketplaces Outage
Affected: ID.me Shop
Timeline · 4 updates
- investigating Jul 25, 2025, 02:12 AM UTC
An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.
- monitoring Jul 25, 2025, 02:55 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 25, 2025, 02:55 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 25, 2025, 03:23 AM UTC
This incident has been resolved.
Broad Google Cloud outage impacting ID.me
Affected: NIST 800-63-3 PoliciesNIST 800-63-2 PoliciesKBA-replacement PoliciesTelecom Possession APITelecom Identity APIDocument Identity API
Timeline · 4 updates
- investigating Jun 12, 2025, 06:48 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 08:41 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 12, 2025, 08:46 PM UTC
All services are operational. There maybe intermittent issues until the Google Cloud Platform incident is resolved. The team will continue to monitor
- resolved Jun 13, 2025, 01:24 PM UTC
All services are working within operational parameters.
Service Provider Degradation
Timeline · 1 update
- resolved Apr 16, 2025, 07:05 PM UTC
We detected an degradation with a service provider within the Identity Verification components that occurred between 6:00 AM - 6:50 AM EDT.
Service outage
Timeline · 1 update
- resolved Apr 08, 2025, 01:56 AM UTC
We detected an service outage across the ID.me platform that occurred between 8:28 PM - 8:33 PM EDT.
Service Provider Processing Delays
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)First Responder VerificationMFA - ID.me Authenticator (Code Generator)Government Employee VerificationMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
- investigating Apr 06, 2025, 05:23 PM UTC
The application platform is currently experiencing request processing delays. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.
- monitoring Apr 06, 2025, 05:32 PM UTC
The issue has been identified and team have deployed a fix and are monitoring
- resolved Apr 06, 2025, 05:44 PM UTC
This incident has been resolved.
Platform Service Partial Outage
Affected: NIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationKBA-replacement PoliciesCustom Groups VerificationFirst Responder VerificationTelecom Possession APIGovernment Employee VerificationHealth Care Provider VerificationMilitary VerificationNurse VerificationStudent VerificationTeacher Verification
Timeline · 4 updates
- investigating Mar 15, 2025, 09:55 PM UTC
Team is investigating a platform partial outage of verification products
- identified Mar 15, 2025, 10:05 PM UTC
The issue has been identified and the team is deploying a fix
- monitoring Mar 15, 2025, 10:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 15, 2025, 10:18 PM UTC
This incident has been resolved.
Platform Partial Outage
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
- investigating Jan 11, 2025, 04:23 PM UTC
We are currently investigating a issue and will follow with further details
- monitoring Jan 11, 2025, 04:39 PM UTC
The issue has been identified and remediated and the team will continue to monitor.
- resolved Jan 11, 2025, 05:13 PM UTC
This incident has been resolved.
Platform Degradation
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 4 updates
- identified Nov 18, 2024, 03:25 PM UTC
The issue has been identified and the team is deploying a fix
- identified Nov 18, 2024, 05:03 PM UTC
The team is continuing on working on a fix at this time to address the ongoing platform degradation.
- monitoring Nov 18, 2024, 06:48 PM UTC
A fix has been implemented to address the platform degradation and the team will continue monitoring.
- resolved Nov 19, 2024, 01:37 AM UTC
This incident has been resolved.