ID.me experienced a critical incident on July 14, 2026 affecting NIST 800-63-3 Policies and NIST 800-63-2 Policies and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
NIST 800-63-3 PoliciesNIST 800-63-2 PoliciesKBA-replacement PoliciesTelecom Possession APITelecom Identity APIDocument Identity API
Update timeline
- investigating Jul 14, 2026, 06:29 AM UTC
Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.
- investigating Jul 14, 2026, 07:31 AM UTC
We are continuing to work with our third-party provider on a fix. Next update at 4:30 AM ET.
- monitoring Jul 14, 2026, 08:27 AM UTC
Third party provider has implemented a fix and we are monitoring the results.
- resolved Jul 14, 2026, 08:45 AM UTC
Fix by Third Party Provider appears to have resolved the issue. We will continue to monitor to ensure services are stable and fully restored.