IDEXX experienced a notice incident on June 30, 2026 affecting Neo Vello and Cornerstone Vello, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Neo VelloCornerstone Vello
Update timeline
- investigating Jun 30, 2026, 07:33 PM UTC
We have received reports of an issue affecting form links for some pet parents, with the user receiving a "link expired" error. The team is investigating and will provide an update as soon as we have more information. Workaround: Workaround: Affected pet parents can connect to Vello via https://mobile.poe.idexx.com/. After creating an account, re-click the form link to access the form.
- investigating Jun 30, 2026, 07:35 PM UTC
We are continuing to investigate this issue.
- resolved Jun 30, 2026, 10:21 PM UTC
This incident has been resolved.