IDEXX incident

Issue viewing diagnostics results from the patient Results tab in Neo

Major Resolved View vendor source →

IDEXX experienced a major incident on January 15, 2026 affecting Neo Software, lasting 7h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 03:54 PM UTC
Resolved
Jan 15, 2026, 11:02 PM UTC
Duration
7h 7m
Detected by Pingoru
Jan 15, 2026, 03:54 PM UTC

Affected components

Neo Software

Update timeline

  1. identified Jan 15, 2026, 03:54 PM UTC

    The Neo team is aware of an issue impacting some customers when viewing diagnostic results from the patient Results tab. Until the issue is resolved: - View diagnostic results from the Diagnostic Orders and Results page - View results directly in VetConnect PLUS We are working on a fix and will provide another update no later than 5:00PM ET, January 15.

  2. identified Jan 15, 2026, 10:00 PM UTC

    A fix is rolling out to all customers. We'll provide another update once the fix is fully released.

  3. resolved Jan 15, 2026, 11:02 PM UTC

    This incident has been resolved.