IDEXX incident
Issue viewing diagnostics results from the patient Results tab in Neo
Resolved after 7 hours 7 minutes, affecting Neo Software, on January 15, 2026.
A fix is rolling out to all customers. We'll provide another update once the fix is fully released.
Affected components
Update timeline
- identified Jan 15, 2026, 03:54 PM UTC
The Neo team is aware of an issue impacting some customers when viewing diagnostic results from the patient Results tab. Until the issue is resolved: - View diagnostic results from the Diagnostic Orders and Results page - View results directly in VetConnect PLUS We are working on a fix and will provide another update no later than 5:00PM ET, January 15.
- identified Jan 15, 2026, 10:00 PM UTC
A fix is rolling out to all customers. We'll provide another update once the fix is fully released.
- resolved Jan 15, 2026, 11:02 PM UTC
This incident has been resolved.
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