IBM Security incident

IBM Verify (Australia Region) investigating issues.

Major Resolved View vendor source →

IBM Security experienced a major incident on September 18, 2025 affecting Authentication with Cloud Directory and Authentication with SAML Identity Provider and 1 more component, lasting 4d 8h. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 10:38 AM UTC
Resolved
Sep 22, 2025, 06:49 PM UTC
Duration
4d 8h
Detected by Pingoru
Sep 18, 2025, 10:38 AM UTC

Affected components

Authentication with Cloud DirectoryAuthentication with SAML Identity ProviderAuthentication with IBMid for admin usersUser ID and password authentication from APISingle sign on for SAML applicationsApplication OnboardingCloud Directory Users and Groups managementUser and Group management with API clientSingle sign on for OIDC applicationsAccount Lifecycle

Update timeline

  1. investigating Sep 18, 2025, 10:38 AM UTC

    IBM Verify (Australia Region). We are investigating multiple alerts for IBM Verify Australia Region.

  2. monitoring Sep 18, 2025, 11:58 AM UTC

    a small number of OIDC requests may have received an unexpected response. issue is now resolved and service restored. We are monitoring.

  3. resolved Sep 22, 2025, 06:49 PM UTC

    no further issues encountered. closing this item