IBM Security incident

IBM Verify (US Region) experiencing service impacting issues.

Major Resolved View vendor source →

IBM Security experienced a major incident on September 24, 2026 affecting Authentication with Cloud Directory (Cluster A) and Authentication with SAML Identity Provider (Cluster A) and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 07:08 PM UTC
Resolved
Sep 24, 2026, 10:14 PM UTC
Duration
3h 5m
Detected by Pingoru
Sep 24, 2026, 07:08 PM UTC

Affected components

Authentication with Cloud Directory (Cluster A)Authentication with SAML Identity Provider (Cluster A)Authentication with IBMid for admin users (Cluster A)Authentication with External LDAP (Cluster A)User ID and password authentication from API (Cluster A)Single sign on for SAML applications (Cluster A)Single sign on for OIDC applications (Cluster A)Application Onboarding (Cluster A)Cloud Directory Users and Groups management (Cluster A)User and Group management with API client (Cluster A)

Update timeline

  1. investigating Sep 24, 2026, 07:08 PM UTC

    IBM Verify (US Region Cluster A/B) customers may be experiencing issues with the service. We are currently investigating.

  2. identified Sep 24, 2026, 07:38 PM UTC

    Action has been taken to restore service. IBM is still investigating the issue.

  3. monitoring Sep 24, 2026, 08:12 PM UTC

    The issue has been identified and service is being monitored.

  4. resolved Sep 24, 2026, 10:14 PM UTC

    The issue has been resolved. Closing the incident.