IBM Security Outage History

IBM Security partial outage · 1 active incident View live status →

IBM Security had 42 outages in the last 2 years totaling 1591h 17m of downtime — averaging 1.7 incidents per month.

There were 42 IBM Security outages since May 8, 2025 totaling 1591h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://statuspage.ibmcloudsecurity.com

Notice October 16, 2025

Outliers engine performance issue

Detected by Pingoru
Oct 16, 2025, 03:34 PM UTC
Resolved
Oct 16, 2025, 03:34 PM UTC
Duration
—
Affected: OutliersOutliers
Timeline · 1 update
  1. resolved Oct 16, 2025, 03:34 PM UTC

    The issue affecting the Outliers Engine has been resolved. We will continue to monitor the system to ensure stability. Recommendation: If you are using GDP, we recommend applying the adhoc patch based on your current version: - v12 - 12.0p1139 - v11 - 11.0p1327

Read the full incident report →

Critical October 11, 2025

The user interface is currently inaccessible due to scheduled maintenance. Our team is actively working to restore full functionality as soon as possible. We’ll provide updates as soon as more information becomes available.

Detected by Pingoru
Oct 11, 2025, 01:45 PM UTC
Resolved
Oct 11, 2025, 02:57 PM UTC
Duration
1h 11m
Affected: User Interface Login
Timeline · 5 updates
  1. investigating Oct 11, 2025, 01:45 PM UTC

    We are currently investigating this issue.

  2. identified Oct 11, 2025, 01:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 11, 2025, 01:57 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 11, 2025, 02:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 11, 2025, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 7, 2025

IBM Verify: Rescheduled deployment of new SSL Certificates for verify.ibm.com. Monday 13 October at 08:00 UTC

Detected by Pingoru
Oct 07, 2025, 07:58 PM UTC
Resolved
Oct 14, 2025, 07:42 AM UTC
Duration
6d 11h
Affected: Authentication with Cloud DirectoryAuthentication with Cloud Directory (Cluster A)Authentication with Cloud DirectoryAuthentication with Cloud DirectoryAuthentication with Cloud DirectoryAuthentication with SAML Identity ProviderAuthentication with SAML Identity Provider (Cluster A)Authentication with SAML Identity ProviderAuthentication with SAML Identity ProviderAuthentication with SAML Identity ProviderAuthentication with IBMid for admin usersAuthentication with IBMid for admin users (Cluster A)Authentication with IBMid for admin usersAuthentication with IBMid for admin usersAuthentication with IBMid for admin usersAuthentication with External LDAPAuthentication with External LDAP (Cluster A)Authentication with External LDAPAuthentication with External LDAPUser ID and password authentication from APIUser ID and password authentication from APIUser ID and password authentication from API (Cluster A)User ID and password authentication from APIUser ID and password authentication from APISingle sign on for SAML applicationsSingle sign on for SAML applicationsSingle sign on for SAML applications (Cluster A)Single sign on for SAML applicationsSingle sign on for SAML applicationsApplication OnboardingSingle sign on for OIDC applicationsSingle sign on for OIDC applications (Cluster A)Single sign on for OIDC applicationsSingle sign on for OIDC applicationsCloud Directory Users and Groups managementApplication OnboardingApplication Onboarding (Cluster A)Application OnboardingApplication OnboardingUser and Group management with API clientCloud Directory Users and Groups management (Cluster A)Cloud Directory Users and Groups managementSingle sign on for OIDC applicationsAccount LifecycleCloud Directory Users and Groups managementUser and Group management with API client (Cluster A)User and Group management with API clientAccount LifecycleAccount Lifecycle (Cluster A)Account LifecycleAuthentication with Cloud Directory (Cluster B)Authentication with SAML Identity Provider (Cluster B)User and Group management with API clientAuthentication with IBMid for admin users (Cluster B)Authentication with External LDAP (Cluster B)User ID and password authentication from API (Cluster B)Account LifecycleSingle sign on for SAML applications (Cluster B)Single sign on for OIDC applications (Cluster B)Application Onboarding (Cluster B)Cloud Directory Users and Groups management (Cluster B)User and Group management with API client (Cluster B)Account Lifecycle (Cluster B)Authentication with Cloud Directory (Cluster C)Authentication with SAML Identity Provider (Cluster C)Authentication with IBMid for admin users (Cluster C)Authentication with External LDAP (Cluster C)User ID and password authentication from API (Cluster C)Single sign on for SAML applications (Cluster C)Single sign on for OIDC applications (Cluster C)Application Onboarding (Cluster C)Cloud Directory Users and Groups management (Cluster C)User and Group management with API client (Cluster C)Account Lifecycle (Cluster C)Authentication with Cloud Directory (Cluster E)Authentication with SAML Identity Provider (Cluster E)Authentication with IBMid for admin users (Cluster E)User ID and password authentication from API (Cluster E)Single sign on for SAML applications (Cluster E)Single sign on for OIDC applications (Cluster E)Application Onboarding (Cluster E)Cloud Directory Users and Groups management (Cluster E)Account Lifecycle (Cluster E)User and Group management with API client (Cluster E)
Timeline · 2 updates
  1. monitoring Oct 07, 2025, 07:58 PM UTC

    Please see maintenance notice later on this page for renewal of certificate for verify.ibm.com. Now scheduled for Mon 13 October 08:00 UTC

  2. resolved Oct 14, 2025, 07:42 AM UTC

    This activity has been completed

Read the full incident report →

Major September 30, 2025

Risk analytics events lag

Detected by Pingoru
Sep 30, 2025, 09:02 PM UTC
Resolved
Oct 30, 2025, 08:31 PM UTC
Duration
29d 23h
Affected: Risk Events
Timeline · 3 updates
  1. identified Sep 30, 2025, 09:02 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Oct 28, 2025, 08:00 PM UTC

    We are aware of the Risk Analytics issue and investigation is ongoing.

  3. resolved Oct 30, 2025, 08:31 PM UTC

    The remediation has been applied, and the risk analytics service is fully operational.

Read the full incident report →

Notice September 25, 2025

Degraded performance in Production US

Detected by Pingoru
Sep 25, 2025, 07:31 AM UTC
Resolved
Sep 25, 2025, 08:37 PM UTC
Duration
13h 6m
Affected: Account ManagementAudit Process / WorkflowData Management – Ingestion (Datamart)OutliersReports / DashboardRisk Events
Timeline · 4 updates
  1. investigating Sep 25, 2025, 07:31 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 25, 2025, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 25, 2025, 02:47 PM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 25, 2025, 08:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 20, 2025

User interface outage in Production US

Detected by Pingoru
Sep 20, 2025, 03:47 AM UTC
Resolved
Sep 20, 2025, 11:49 AM UTC
Duration
8h 1m
Affected: User Interface Login
Timeline · 2 updates
  1. investigating Sep 20, 2025, 03:47 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 20, 2025, 11:49 AM UTC

    Incident is resolved

Read the full incident report →

Major September 18, 2025

IBM Verify (Australia Region) investigating issues.

Detected by Pingoru
Sep 18, 2025, 10:38 AM UTC
Resolved
Sep 22, 2025, 06:49 PM UTC
Duration
4d 8h
Affected: Authentication with Cloud DirectoryAuthentication with SAML Identity ProviderAuthentication with IBMid for admin usersUser ID and password authentication from APISingle sign on for SAML applicationsApplication OnboardingCloud Directory Users and Groups managementUser and Group management with API clientSingle sign on for OIDC applicationsAccount Lifecycle
Timeline · 3 updates
  1. investigating Sep 18, 2025, 10:38 AM UTC

    IBM Verify (Australia Region). We are investigating multiple alerts for IBM Verify Australia Region.

  2. monitoring Sep 18, 2025, 11:58 AM UTC

    a small number of OIDC requests may have received an unexpected response. issue is now resolved and service restored. We are monitoring.

  3. resolved Sep 22, 2025, 06:49 PM UTC

    no further issues encountered. closing this item

Read the full incident report →

Notice September 15, 2025

IBM Security Verify (US Region) service impacting issue - resolved

Detected by Pingoru
Sep 15, 2025, 01:30 PM UTC
Resolved
Sep 15, 2025, 01:30 PM UTC
Duration
—
Affected: Account Lifecycle (Cluster A)Authentication with Cloud Directory (Cluster B)Authentication with SAML Identity Provider (Cluster B)Authentication with IBMid for admin users (Cluster B)Authentication with External LDAP (Cluster B)User ID and password authentication from API (Cluster B)Single sign on for SAML applications (Cluster B)Single sign on for OIDC applications (Cluster B)Application Onboarding (Cluster B)Cloud Directory Users and Groups management (Cluster B)User and Group management with API client (Cluster B)Account Lifecycle (Cluster B)
Timeline · 1 update
  1. resolved Sep 15, 2025, 01:30 PM UTC

    IBM Security Verify tenants in US Cluster B may have experienced a period where authentications were delayed or failed. The issue is now resolved and services are functioning correctly.

Read the full incident report →

Critical August 12, 2025

IBM Verify - Canada Region experiencing issues

Detected by Pingoru
Aug 12, 2025, 09:36 AM UTC
Resolved
Aug 12, 2025, 11:50 AM UTC
Duration
2h 14m
Affected: Authentication with Cloud DirectoryAuthentication with SAML Identity ProviderAuthentication with IBMid for admin usersSingle sign on for SAML applicationsSingle sign on for OIDC applicationsApplication OnboardingAccount Lifecycle
Timeline · 4 updates
  1. investigating Aug 12, 2025, 09:36 AM UTC

    We are currently investigating alerts for IBM Verify Canada region.

  2. identified Aug 12, 2025, 10:31 AM UTC

    The cause of the issue has been identified, and working on mitigation.

  3. monitoring Aug 12, 2025, 11:09 AM UTC

    A fix has been placed, and we are monitoring the environment.

  4. resolved Aug 12, 2025, 11:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2025

IBM Verify - Canada Region - investigating alerts

Detected by Pingoru
Jul 29, 2025, 11:07 AM UTC
Resolved
Jul 29, 2025, 12:06 PM UTC
Duration
58m
Affected: Authentication with Cloud DirectoryAuthentication with SAML Identity ProviderAuthentication with IBMid for admin usersAuthentication with External LDAPUser ID and password authentication from APISingle sign on for SAML applicationsSingle sign on for OIDC applicationsApplication OnboardingAccount Lifecycle
Timeline · 2 updates
  1. investigating Jul 29, 2025, 11:07 AM UTC

    We are currently investigating alerts for IBM Verify Canada region. This appears to be associated with automated monitoring feeding StatusPage. Service for customers and users is functional and operating.

  2. resolved Jul 29, 2025, 12:06 PM UTC

    This event was caused by an issue with monitoring systems that automatically feed status page. There was no service disruption for Verify tenants and users.

Read the full incident report →

Major July 16, 2025

Issue affecting the speed of Datamart ingestion

Detected by Pingoru
Jul 16, 2025, 05:35 PM UTC
Resolved
Jul 18, 2025, 02:02 PM UTC
Duration
1d 20h
Affected: Data Management – Ingestion (Datamart)
Timeline · 5 updates
  1. identified Jul 16, 2025, 05:35 PM UTC

    IBM is investigating an issue affecting the speed of datamart ingestion from connected GDP environments. Data is being properly transmitted to GDSC and captured by the SaaS tenants, but may be delayed in reporting and analysis availability.

  2. identified Jul 16, 2025, 07:05 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 17, 2025, 03:43 PM UTC

    Hello, we identified the issue and we are working on a resolution.

  4. identified Jul 17, 2025, 05:44 PM UTC

    The team has identified a resolution to the issue around datamart ingestion performance and expects to implement the resolution in the next 12 hours.

  5. resolved Jul 18, 2025, 02:02 PM UTC

    Datamart ingestion issue has been resolved.

Read the full incident report →

Major June 1, 2025

IBM Security Verify (Australia Region) customers may be experiencing issues with the service.

Detected by Pingoru
Jun 01, 2025, 04:11 AM UTC
Resolved
Jun 01, 2025, 02:26 PM UTC
Duration
10h 15m
Timeline · 5 updates
  1. investigating Jun 01, 2025, 05:56 AM UTC

    We are currently investigating.

  2. identified Jun 01, 2025, 11:05 AM UTC

    Issue has been identified, we are working on a resolution

  3. identified Jun 01, 2025, 12:33 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 01, 2025, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 01, 2025, 02:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 22, 2025

IBMid Outage

Detected by Pingoru
May 22, 2025, 12:51 AM UTC
Resolved
Jun 01, 2025, 05:59 AM UTC
Duration
10d 5h
Affected: Authentication with IBMid for admin usersAuthentication with IBMid for admin users (Cluster A)Authentication with IBMid for admin usersAuthentication with IBMid for admin usersAuthentication with IBMid for admin users (Cluster B)Authentication with IBMid for admin users (Cluster C)
Timeline · 3 updates
  1. investigating May 22, 2025, 12:51 AM UTC

    We are currently investigating this issue.

  2. monitoring May 22, 2025, 05:37 AM UTC

    All services are operational. We continue to monitor.

  3. resolved Jun 01, 2025, 05:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 16, 2025

Risk Analytics partial outage in US

Detected by Pingoru
May 16, 2025, 02:19 PM UTC
Resolved
May 16, 2025, 06:04 PM UTC
Duration
3h 44m
Affected: Account ManagementAudit Process / WorkflowData Management – Ingestion (Datamart)OutliersReports / DashboardRisk EventsUser Interface Login
Timeline · 3 updates
  1. investigating May 16, 2025, 02:19 PM UTC

    We are facing issues with risk analytics in US, we will update as we having an update

  2. investigating May 16, 2025, 02:59 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 16, 2025, 06:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 12, 2025

IBM Security Verify (Europe Region)

Detected by Pingoru
May 12, 2025, 11:55 AM UTC
Resolved
May 19, 2025, 08:43 AM UTC
Duration
6d 20h
Affected: Authentication with Cloud DirectoryAuthentication with SAML Identity ProviderAuthentication with IBMid for admin usersAuthentication with External LDAPUser ID and password authentication from APISingle sign on for SAML applicationsSingle sign on for OIDC applicationsApplication OnboardingCloud Directory Users and Groups managementUser and Group management with API clientAccount Lifecycle
Timeline · 2 updates
  1. monitoring May 12, 2025, 11:55 AM UTC

    IBM Security Verify (Europe Region) customers may have experienced a period authenticating to the service. Service is fully restored and operational at this time.

  2. resolved May 19, 2025, 08:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 8, 2025

IBM Security Verify (Canada)

Detected by Pingoru
May 08, 2025, 10:02 AM UTC
Resolved
May 08, 2025, 10:12 AM UTC
Duration
10m
Timeline · 3 updates
  1. investigating May 08, 2025, 10:02 AM UTC

    We are currently investigating this issue.

  2. monitoring May 08, 2025, 10:10 AM UTC

    Issue identified and resolved. We are monitoring the system.

  3. resolved May 08, 2025, 10:12 AM UTC

    This incident has been resolved.

Read the full incident report →