IBM Security incident
Degraded Performance Affecting Multiple Verify Tenants
IBM Security experienced a notice incident on July 27, 2026, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 27, 2026, 05:02 PM UTC
We are investigating degraded performance affecting multiple IBM Security Verify tenants. Customers may experience increased latency, intermittent timeouts, authentication failures, and elevated HTTP 503 errors. Engineering teams are actively working to mitigate the issue and restore normal service. Further updates will be provided as they become available.
- investigating Jul 27, 2026, 06:41 PM UTC
We have implemented mitigation actions and are observing improved service performance across affected IBM Security Verify tenants. Our engineering teams continue to closely monitor the environment to ensure service stability while the investigation remains ongoing. We will provide additional updates as more information becomes available.
- investigating Jul 27, 2026, 07:41 PM UTC
We are continuing to investigate this issue.
- identified Jul 27, 2026, 10:55 PM UTC
Engineering teams have identified the factors contributing to the service degradation and are actively implementing a permanent fix. Mitigation actions have been implemented to restore platform stability and reduce impact across affected tenants. Monitoring and validation activities remain ongoing. Further updates will be provided as they become available.
- monitoring Jul 28, 2026, 08:24 PM UTC
Corrective actions have been implemented and service performance remains stable. Validation activities have been completed successfully, and affected workloads have continued to operate normally under production traffic levels. Engineering teams are maintaining enhanced monitoring while final follow-up activities and the post-incident review continue. We will provide additional updates as progress continues.
- resolved Jul 29, 2026, 07:49 PM UTC
Service has remained stable following the corrective actions implemented by our engineering teams. Customer validation completed successfully, and no further issues related to this incident have been observed. This incident has been resolved.