IBM Security incident

IBM Verify - delays in SMS delivery for One Time Passcode

Minor Resolved View vendor source →

IBM Security experienced a minor incident on August 5, 2026 affecting Authentication with Cloud Directory and User ID and password authentication from API (Cluster A) and 1 more component, lasting 10h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 01:10 PM UTC
Resolved
Aug 05, 2026, 11:13 PM UTC
Duration
10h 2m
Detected by Pingoru
Aug 05, 2026, 01:10 PM UTC

Affected components

Authentication with Cloud DirectoryUser ID and password authentication from API (Cluster A)Authentication with Cloud Directory (Cluster B)Authentication with Cloud Directory (Cluster C)

Update timeline

  1. investigating Aug 05, 2026, 01:10 PM UTC

    IBM Verify users in US that rely on SMS for OTP may be experiencing delays in SMS delivery. We are currently investigating.

  2. monitoring Aug 05, 2026, 01:56 PM UTC

    Services have been generally restored and SMS based MFA messages are now being received.

  3. resolved Aug 05, 2026, 11:13 PM UTC

    Service has remained stable following the corrective actions implemented by our engineering teams. No further issues related to this incident have been observed.