Hypercare Outage History
Hypercare partial outage · 1 long-running issue View live status →Pingoru has recorded 141 incidents for Hypercare: 140 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 50 of 720 (7%) |
| May 2026 | 3 | 3 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 108 | 113 of 744 (15%) |
| August 2026 | 2 | 143 of 744 (19%) |
| September 2026 | 2 | 349 of 720 (49%) |
| October 2026 | 0 | 0 of 573 (0%) |
Incidents, newest first
Minor July 8, 2026 Server Migration – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Major July 8, 2026 Server infrastructure is down due to a large feature shipping out – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Maintenance has been completed. Given this is a breaking release, all clients will be forced to upgrade prior to usage. We hope to keep breaking releases to a minimum.
Minor July 8, 2026 Slow API Response Times – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Minor July 8, 2026 Some users are reporting a slow connection to the admin portal. Support team is currently investigating the issue. – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Upon performing various tests in our administration portal some Hypercare instances experienced degraded performance for a short period of time. We apologize for any impact this may have caused anyone affected. Thank you for your continued support and we will always continue to be transparent in situations like these.
Minor July 8, 2026 Some users are unintentionally logged out – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
No issues seen since deployment of patch.
Minor July 8, 2026 Some users cannot get past the passcode screen – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This was due to a patch fix we put in a few months back to address the same issue. However, we had a flawed logic in there which resulted in select groups of users not being able to auto login. This is now resolved.
Minor July 8, 2026 Temporary failure of sending images – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Roughly 6:45 pm EDT, users may have noticed a failure in sending picture messages. It was due to the lack of disk space from the logs created from our server. We realized the error by 6:50pm EDT, and addressed it by 7:10 PM EDT.
Minor July 8, 2026 The new version is logging users out – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Apple has approved v14.0.0 and we have released it on the app store. This will resolve any potential issues of being logged out. We apologize again for the issue.
Minor July 8, 2026 Unable to verify on PIN code page/ biometrics [iOS App Only - CA and US Region] – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved. Impacted: Login and Single Sign On - US Region
Minor July 8, 2026 Unplanned service interruption to all Hypercare services – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved. Impacted: Code Teams - Canadian Region
Minor July 8, 2026 Unstable Real Time Events – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Minor July 8, 2026 Upgrading Servers – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The servers have been updated and fixed.
Major July 8, 2026 Uploading images for sharing is partially down – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This issue has been addressed. The root cause has been figured out, and will not occur again.
Minor July 8, 2026 Users can experience reconnecting status via Hypercare – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This was due to an update to the application and now it is resolved.
Minor July 8, 2026 Viewing on-call might not load for some sites on web – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Our team has identified the issue and resolved the issue. Impacted: Viewing Who is On-Call - US Region
Minor July 8, 2026 Warning: Notifications are not received on iOS when app is closed – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Apple has approved our app and we have released it to the app store. Please head to the App Store and update/install Hypercare Secure Collaboration app.
Minor July 8, 2026 Web Client real-time web sockets not connecting – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Minor July 8, 2026 [All Regions] - Issue with application loading and messages sent delay intermittently – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The Engineering Team continued monitoring the performance of Hypercare today and it has returned back to being operational after identifying the causes of the intermittent delays. We will be temporarily disabling notifications of on-call schedule changes and the conflicting & warning shifts feature when building on-call schedules in the Admin Portal until further notice. The return of these features will be communicated to Admin Users once available. Thank you for your patience during this incident and we apologize for any inconveniences caused. Impacted: Messaging - US Region, Notifications and Real-Time Syncing - US Region, Viewing Who is On-Call - US Region, +1 more
Minor July 8, 2026 [All Regions] - Shifts that span into next month – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Issue was successfully resolved Oct 30 with shifts on the last day of the month validated. Impacted: Administration and Scheduling - US Region
Minor July 8, 2026 [All Regions] Elevated errors on removing users from admin portal – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This issue is now resolved. Administrators should be able to remove users. Upon investigation, we realized that this has to do with a recent feature where we automatically remove corporate emails when the user is removed. Unfortunately this introduced a bug where users with corporate emails could not get removed. Impacted: Administration and Scheduling - US Region
Minor July 8, 2026 [All Regions] Inability to export the schedules into Excel Format – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This issue is now fully resolved. Administrators can download and export the entire schedule. We apologize for this issue happening in the first place. Impacted: Administration and Scheduling - US Region
Minor July 8, 2026 [All Regions] On-call paging issue – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The fix deployed is functioning as expected and the issue has been resolved. Impacted: Notifications and Real-Time Syncing - US Region
Minor July 8, 2026 [CA & US Region] Admin Portal - User invitation flow is not functioning as expected – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved. Impacted: Administration and Scheduling - US Region
Minor July 8, 2026 [CA & US Region] Android login flow is not functioning as expected – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The fix is tested and released on Google Playstore. Users are strongly advised to update their app to the latest version 14.1.9 to ensure they can login to Hypercare. Impacted: Login and Single Sign On - US Region
Minor July 8, 2026 [CA & US Region] Android only - Inconsistent Notifications – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
We've been monitoring the notifications and confirmed that the incident has been resolved. Impacted: Messaging - US Region, Notifications and Real-Time Syncing - US Region