Hypercare Outage History
Hypercare partial outage · 1 long-running issue View live status →Pingoru has recorded 141 incidents for Hypercare: 140 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 50 of 720 (7%) |
| May 2026 | 3 | 3 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 108 | 113 of 744 (15%) |
| August 2026 | 2 | 143 of 744 (19%) |
| September 2026 | 2 | 349 of 720 (49%) |
| October 2026 | 0 | 0 of 574 (0%) |
Incidents, newest first
Minor July 8, 2026 [CA & US Region] Delays in notification delivery – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The incident has been resolved. Impacted: Notifications and Real-Time Syncing - US Region
Minor July 8, 2026 [CA & US Region] Login flow is not functioning as expected – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The fix is deployed and users with SSO should be able to login now. Impacted: Login and Single Sign On - US Region
Minor July 8, 2026 [CA & US Region] Users being logged out of Hypercare app – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Updates to our iOS app on November 20, 2024 have addressed the issue of Users being logged out from the Hypercare app. Users are being encouraged to ensure their iOS app is updated to version 18.3.16 or later. Impacted: Notifications and Real-Time Syncing - US Region
Minor July 8, 2026 [CA & US Region] Users being logged out of Hypercare app (iOS only) – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved. Impacted: Notifications and Real-Time Syncing - US Region
Minor July 8, 2026 [CA and US Region] Admin Portal - Department and Site User list not loading – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This issue is now resolved. This was due to a recent update, which the engineering team has now resolved the issue on the update. We will continue to monitor to ensure this update does not have anymore side effects. Impacted: Administration and Scheduling - US Region
Minor July 8, 2026 [CA and US Region] Hypercare platform interrupted service – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved. Impacted: Login and Single Sign On - US Region, Messaging - US Region, Notifications and Real-Time Syncing - US Region, +8 more
Minor July 8, 2026 [CA and US Region] On-Call Schedule Email Notifications – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Email notifications are now fully functional. Impacted: Administration and Scheduling - US Region
Minor July 8, 2026 [CA and US Region] Virtual Pager Alerts – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident is resolved. Impacted: Virtual Pager - US Region
Minor July 8, 2026 [North America] Delivery issues with SMS – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
As of 10:44 PM EST, Twilio has confirmed all services to be completely operational. Impacted: Notifications and Real-Time Syncing - US Region
Minor July 8, 2026 [U.S. Region] Disruption on notifications – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Minor July 8, 2026 [US & CA Region Only] Delay in Sending and Receiving Messages – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
After monitoring, we have not seen any delays or issues. We are now fully closing this incident. Impacted: Messaging - US Region, Notifications and Real-Time Syncing - US Region, File Attachments - US Region, +3 more
Minor July 8, 2026 [US Only] Push Notification Delivery Issue – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Our engineering team has restored the service. Post mortem will be posted once it is available. Impacted: Notifications and Real-Time Syncing - US Region
Minor July 8, 2026 [US Region Only] - Issue with notifications of messages on Web platform – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Message notifications on the Web platform have been fixed and are now fully operational. Impacted: Messaging - US Region, Notifications and Real-Time Syncing - US Region
Minor July 8, 2026 [US Region Only] Intermittent service interruption – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The incident has been fully resolved. Impacted: Login and Single Sign On - US Region, Messaging - US Region, Notifications and Real-Time Syncing - US Region, +7 more
Minor July 8, 2026 [US Region Only] Interruption to all Hypercare Services – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved. Impacted: Login and Single Sign On - US Region, Messaging - US Region, Notifications and Real-Time Syncing - US Region, +7 more
Major July 8, 2026 [US Region Only] Scheduled Maintenance Downtime Extended – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The incident is resolved. Impacted: Login and Single Sign On - US Region, Messaging - US Region, Notifications and Real-Time Syncing - US Region, +6 more
Minor July 8, 2026 [US Region only] Inconsistent Push Notification – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved. Impacted: Notifications and Real-Time Syncing - US Region
Minor July 8, 2026 [US Region only] Interruption to all Hypercare services – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The issue is resolved. All services operational now. Impacted: Messaging - US Region, Notifications and Real-Time Syncing - US Region, File Attachments - US Region, +6 more
Minor July 8, 2026 [US Region only] Reports of Message and Notifications Delay – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The team has identified the issue for the message delay and it has been fixed. Impacted: Messaging - US Region, Notifications and Real-Time Syncing - US Region, Code Teams - US Region
Minor July 8, 2026 [US Region only] Reports of few users with SAML errors when attempting to login – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved. Impacted: Login and Single Sign On - US Region
Minor July 8, 2026 [US Region only] Reports of higher latency – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The team has completed their monitoring of the slowness experienced across Hypercare services on May 29, 2024. No new issues arose during the monitoring period after the incident. Impacted: Login and Single Sign On - US Region, Messaging - US Region, Notifications and Real-Time Syncing - US Region, +7 more
Minor July 8, 2026 [US and CA Region] Hypercare performance being monitored across all platforms (Web and Mobile Apps) – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
A downtime was reported between 4:51 PM and 4:57 PM EST today in our Canada Region and 4:54 PM and 5:04 PM EST today in our US Region across all User and Admin platforms. All systems are now fully functional and our Engineering team is investigating the cause of the downtime. They will continue monitoring the platform to ensure optimal performance.
Major July 8, 2026 [US and Canada Regions] Partial Service Interruption Due to Third-Party Outage – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The outage with the third party vendor has been resolved. Impacted: Notifications and Real-Time Syncing - US Region, Code Teams - US Region, Code Teams - Canadian Region, +3 more
Minor July 8, 2026 [US and Canada Regions] Virtual Page tied to On-Call roles - Service Interruption – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved Impacted: Virtual Pager - US Region
Minor July 8, 2026 [US and Canada Regions] Virtual Paging Service Interruption – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The issue has been resolved Impacted: Virtual Pager - US Region