Hypercare incident

Some users cannot get past the passcode screen

Resolved on July 8, 2026, affecting Hypercare service.

resolved Jul 08, 2026, 08:07 PM UTC

This was due to a patch fix we put in a few months back to address the same issue. However, we had a flawed logic in there which resulted in select groups of users not being able to auto login. This is now resolved.

Started
Jul 08, 2026, 08:07 PM UTC
Resolved
Jul 08, 2026, 08:07 PM UTC
Duration
–
Detected by Pingoru
Jul 08, 2026, 08:07 PM UTC

Affected components

Hypercare service

Update timeline

  1. resolved Jul 08, 2026, 08:07 PM UTC

    This was due to a patch fix we put in a few months back to address the same issue. However, we had a flawed logic in there which resulted in select groups of users not being able to auto login. This is now resolved.

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