Hypercare incident
[All Regions] Elevated errors on removing users from admin portal
Resolved on July 8, 2026, affecting Hypercare service.
This issue is now resolved. Administrators should be able to remove users. Upon investigation, we realized that this has to do with a recent feature where we automatically remove corporate emails when the user is removed. Unfortunately this introduced a bug where users with corporate emails could not get removed. Impacted: Administration and Scheduling - US Region
Affected components
Update timeline
- resolved Jul 08, 2026, 08:07 PM UTC
This issue is now resolved. Administrators should be able to remove users. Upon investigation, we realized that this has to do with a recent feature where we automatically remove corporate emails when the user is removed. Unfortunately this introduced a bug where users with corporate emails could not get removed. Impacted: Administration and Scheduling - US Region
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