Hypercare incident
[All Regions] - Issue with application loading and messages sent delay intermittently
Resolved on July 8, 2026, affecting Hypercare service.
The Engineering Team continued monitoring the performance of Hypercare today and it has returned back to being operational after identifying the causes of the intermittent delays. We will be temporarily disabling notifications of on-call schedule changes and the conflicting & warning shifts feature when building on-call schedules in the Admin Portal until further notice. The return of these features will be communicated to Admin Users once available. Thank you for your patience during this incident and we apologize for any inconveniences caused. Impacted: Messaging - US Region, Notifications and Real-Time Syncing - US Region, Viewing Who is On-Call - US Region, +1 more
Affected components
Update timeline
- resolved Jul 08, 2026, 08:07 PM UTC
The Engineering Team continued monitoring the performance of Hypercare today and it has returned back to being operational after identifying the causes of the intermittent delays. We will be temporarily disabling notifications of on-call schedule changes and the conflicting & warning shifts feature when building on-call schedules in the Admin Portal until further notice. The return of these features will be communicated to Admin Users once available. Thank you for your patience during this incident and we apologize for any inconveniences caused. Impacted: Messaging - US Region, Notifications and Real-Time Syncing - US Region, Viewing Who is On-Call - US Region, +1 more
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