(Status: Resolved) Multiple IAD customers are unable to login to OnBase application

Update timeline

1. investigating Mar 17, 2026, 01:10 PM UTC

   Hyland is aware of issues with login to OnBase application in IAD datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

2. identified Mar 17, 2026, 01:35 PM UTC

   Hyland has identified the cause of the issue affecting login to OnBase application in IAD datacenter. We are working on implementing a fix and mitigating the impact. We will continue to provide updates as progress is made. Thank you for your continued patience.

3. monitoring Mar 17, 2026, 01:51 PM UTC

   Hyland has implemented a fix for the issue and we are currently monitoring the results to ensure full resolution. We will provide a final update once we confirm that the service is fully restored. Thank you for your patience and understanding throughout the incident.

4. resolved Mar 17, 2026, 02:05 PM UTC

   Hyland has fully resolved the issue. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.