Hyland incident
(Status: Resolved) - Outbound emails from OnBase are currently not being delivered as expected
Resolved after 28 minutes, affecting Arlington, USA (DCA), on August 14, 2026.
The issue affecting outbound email delivery from OnBase has been resolved. If you continue to experience any issues, please contact Hyland’s first line of support for further assistance.
Affected components
Update timeline
- investigating Aug 14, 2026, 01:42 PM UTC
Hyland is aware that outbound emails from OnBase are not currently being delivered as expected. Teams are actively engaged and investigating this issue with the highest priority. Additional updates will be provided as more information becomes available.
- monitoring Aug 14, 2026, 02:00 PM UTC
Hyland has implemented a fix and outbound email delivery from OnBase appears to be restored. Teams are continuing to monitor the environment to confirm stability. We will provide a final update once monitoring is complete.
- resolved Aug 14, 2026, 02:10 PM UTC
The issue affecting outbound email delivery from OnBase has been resolved. If you continue to experience any issues, please contact Hyland’s first line of support for further assistance.
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