HUIT Outage History
HUIT degraded · 1 active incident View live status →Pingoru has recorded 53 incidents for HUIT: 41 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 3 of 720 (0%) |
| May 2026 | 3 | 136 of 744 (18%) |
| June 2026 | 2 | 4 of 720 (1%) |
| July 2026 | 3 | 81 of 744 (11%) |
| August 2026 | 2 | 9 of 744 (1%) |
| September 2026 | 3 | 52 of 720 (7%) |
| October 2026 | 6 | 181 of 519 (35%) |
Incidents, newest first
Minor October 21, 2026 Wireless Network: New SecureW2 Registrations 5h 28m Wireless Networking
Started Oct 21, 2026, 05:14 PM UTC· resolved Oct 21, 2026, 10:42 PM UTC
- investigating Oct 21, 2026, 05:14 PM UTC
We are investigating an issue with new SecureW2 registrations for the Harvard Secure and Eduroam networks.
- identified Oct 21, 2026, 06:08 PM UTC
New device registration for the Harvard Secure and eduroam wireless networks is currently unavailable due to a SecureW2 outage. Devices already registered on these networks are unaffected. For more information, please visit status.securew2.com
- resolved Oct 21, 2026, 10:42 PM UTC
The issue affecting new device registration for the Harvard Secure and Eduroam networks has been resolved. If you are still unable to register your device, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Minor October 13, 2026 Phone Service Disruption 1d 20h Other Services
Started Oct 13, 2026, 05:04 PM UTC· resolved Oct 15, 2026, 01:12 PM UTC
- investigating Oct 13, 2026, 05:04 PM UTC
HUIT is aware of an issue affecting some Webex and desk phone services. We are investigating the issue and will provide updates as more information becomes available.
- resolved Oct 15, 2026, 01:12 PM UTC
Webex and phone services have been restored. If you continue to experience issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Minor October 7, 2026 AI Sandbox - Model responses degraded 12m Other Services
Started Oct 07, 2026, 02:09 PM UTC· resolved Oct 07, 2026, 02:21 PM UTC
- investigating Oct 07, 2026, 02:09 PM UTC
AI Sandbox is currently experiencing an issue that is preventing users from starting new chats. We’re investigating and will share an update when service is restored.
- resolved Oct 07, 2026, 02:21 PM UTC
AI Sandbox is now restored. If you continue to experience performance issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Notice October 2, 2026 Windows devices may need to reconnect to Harvard Secure wireless network 4d 18h Wireless Networking
Started Oct 02, 2026, 08:08 PM UTC· resolved Oct 07, 2026, 02:29 PM UTC
- monitoring Oct 02, 2026, 08:08 PM UTC
Following planned network maintenance, some Windows devices may need to reconnect to the Harvard Secure wireless network. To do this: Visit getonline.harvard.edu Select ‘I have a HarvardKey’ and follow the onscreen prompts For more detailed instructions, please visit Connect to Harvard Wireless If you continue to experience issues connecting to the network, contact the HUIT Service Desk at 617-495-7777 or [email protected].
- resolved Oct 07, 2026, 02:29 PM UTC
This incident has been resolved.
Minor October 2, 2026 Harvard Secure Wireless Connectivity Issues 35m Wireless Networking
Started Oct 02, 2026, 03:45 PM UTC· resolved Oct 02, 2026, 04:21 PM UTC
- investigating Oct 02, 2026, 03:45 PM UTC
Harvard users are experiencing issues connecting to the Harvard Secure wireless network. The team is investigating and working to resolve the issue. We will provide updates as more information becomes available.
- resolved Oct 02, 2026, 04:21 PM UTC
Harvard Secure access for Windows users is now restored. If you continue to experience network issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Notice September 29, 2026 Intermittent Issues Accessing Claude AI 3h 17m Other Services
Started Sep 29, 2026, 03:10 PM UTC· resolved Sep 29, 2026, 06:27 PM UTC
- investigating Sep 29, 2026, 03:10 PM UTC
We are aware of intermittent issues affecting Claude. Users may experience difficulty signing in and with conversations. For updates on the service interruption, please visit the Claude Status page for updates. https://status.claude.com/incidents/4xvtc2gnq73l
- resolved Sep 29, 2026, 06:27 PM UTC
Claude AI is reporting no further interruptions logging in or with conversations. If you continue to experience errors, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Notice September 3, 2026 Harvard Wireless Connectivity Intermittent Outage 21h 43m Wireless Networking
Started Sep 03, 2026, 05:58 PM UTC· resolved Sep 04, 2026, 03:42 PM UTC
- investigating Sep 03, 2026, 05:58 PM UTC
HUIT is investigating intermittent wireless network connectivity. Users may experience brief or inconsistent connections to Harvard Wi-Fi. As a temporary workaround, please connect to the wired network using an Ethernet cable or docking station, if available. We are working to resolve the issue and will provide updates as more information becomes available.
- monitoring Sep 03, 2026, 06:37 PM UTC
Harvard wireless network connectivity has been restored. We are continuing to monitor the network. If you continue to experience any issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
- resolved Sep 04, 2026, 03:42 PM UTC
Harvard’s wireless network connectivity remains stable. If you continue to experience any issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Minor September 3, 2026 AI Service Disruption 2h 34m Other Services
Started Sep 03, 2026, 02:41 PM UTC· resolved Sep 03, 2026, 05:15 PM UTC
- identified Sep 03, 2026, 02:41 PM UTC
We're aware that prompts submitted to Claude are experiencing significant delays and, in some cases, failing with an error. This is an issue with our vendor (Anthropic). We're monitoring the vendor's status page for updates and will post here once service is restored. Vendor Status: status.claude.com
- monitoring Sep 03, 2026, 04:28 PM UTC
Claude services have been restored. A fix has been implemented for ChatGPT and we are seeing progress with access. We are still monitoring OpenAI’s status and will provide updates when available.
- resolved Sep 03, 2026, 05:15 PM UTC
Claude and ChatGPT services have been restored. If you continue to experience errors, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Notice August 31, 2026 ChatGPT latency and errors on prompt submission 1d 7h Other Services
Started Aug 31, 2026, 05:13 PM UTC· resolved Sep 02, 2026, 12:21 AM UTC
- identified Aug 31, 2026, 05:13 PM UTC
We're aware that prompts submitted to ChatGPT are experiencing significant delays and, in some cases, failing with an error. This is an issue with our vendor (OpenAI). We're monitoring the vendor's status page for updates and will post here once service is restored. Vendor status: https://status.openai.com
- resolved Sep 02, 2026, 12:21 AM UTC
ChatGPT is back to functioning as expected. If you experience any issues receiving responses to prompts, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Notice August 14, 2026 External Email Delays 2h 15m Office 365 Email & Calendar
Started Aug 14, 2026, 01:45 PM UTC· resolved Aug 14, 2026, 04:00 PM UTC
- investigating Aug 14, 2026, 01:45 PM UTC
We are currently experiencing potential delays with external email delivery. Messages sent from addresses outside our organization may take longer than usual to arrive. Internal email is not affected. We appreciate your patience while the issue is being investigated.
- resolved Aug 14, 2026, 04:00 PM UTC
The external email issue has been resolved, and messages from external addresses should now be received successfully. If you experience any issues receiving email, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Notice July 27, 2026 Network Connectivity Outage 10h 13m Wired Networking, Wireless Networking
Started Jul 27, 2026, 02:49 PM UTC· resolved Jul 28, 2026, 01:03 AM UTC
- investigating Jul 27, 2026, 02:49 PM UTC
We are aware of a power outage caused by damage to a utility pole affecting the following buildings: Agassiz, Alumnae, Byerly, 83 Brattle, 86 Brattle, Fay, Greenleaf, Knafel, Putnam, Schlesinger, and Wallace. As a result, both wired and wireless network connectivity are currently unavailable in these buildings. We are actively monitoring the situation and will provide updates as more information becomes available.
- investigating Jul 27, 2026, 02:50 PM UTC
We are continuing to investigate this issue.
- investigating Jul 27, 2026, 06:32 PM UTC
Power and network connectivity have been temporarily restored to Fay Hall, Agassiz, Byerly Hall, Putnam, and the lower levels of Schlesinger Library. Services remain unavailable in the other affected buildings. We will continue to provide updates as more information becomes available.
- monitoring Jul 27, 2026, 09:59 PM UTC
Power and network connectivity have been restored to Agassiz, Byerly Hall, Fay Hall, Greenleaf, Knafel, Putnam, Schlesinger Library, and Wallach. Network connectivity remains unavailable at Alumnae Hall, 83 Brattle Street and 86 Brattle Street. We will continue to provide updates as more information becomes available.
- resolved Jul 28, 2026, 01:03 AM UTC
Power has been restored to all affected locations, and wired and wireless network connectivity is fully operational. We will continue to monitor the environment as power is fully stabilized. If you experience connectivity issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Notice July 24, 2026 Temporary Network Outage at Kirkland House 3d 7h Wired Networking, Wireless Networking
Started Jul 24, 2026, 05:29 PM UTC· resolved Jul 28, 2026, 12:57 AM UTC
- monitoring Jul 24, 2026, 05:29 PM UTC
We are aware of planned electrical work taking place at Kirkland House. During this work, both wired and wireless network connectivity will be unavailable.
- monitoring Jul 24, 2026, 07:54 PM UTC
Electrical work at Kirkland House has been completed, and both wired and wireless network connectivity have been restored. If you experience connectivity issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
- resolved Jul 28, 2026, 12:57 AM UTC
This incident has been resolved.
Minor July 16, 2026 Canvas Degradation 1h 2m Canvas
Started Jul 16, 2026, 11:27 AM UTC· resolved Jul 16, 2026, 12:30 PM UTC
- monitoring Jul 16, 2026, 11:27 AM UTC
HUIT is investigating reports of issues accessing Canvas. Service appears to be recovering, but some users may still experience intermittent issues. We will continue to monitor and provide updates as they become available.
- resolved Jul 16, 2026, 12:30 PM UTC
Access to Canvas has been restored. If you continue to experience login issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Notice June 25, 2026 my.Harvard Performance Issue 3h 27m my.harvard - Enterprise Student Systems (ESS)
Started Jun 25, 2026, 06:54 PM UTC· resolved Jun 25, 2026, 10:21 PM UTC
- investigating Jun 25, 2026, 06:54 PM UTC
HUIT is aware of a performance issue impacting my.Harvard. We are currently investigating the issue and will provide updates as they become available.
- monitoring Jun 25, 2026, 09:36 PM UTC
The team has made progress in troubleshooting the issue, with performance returning to normal levels. The team will continue to monitor to confirm resolution.
- resolved Jun 25, 2026, 10:21 PM UTC
The issue of users encountering internal server errors has been resolved, and performance has returned to normal levels. The team will continue to monitor the service while the vendor conducts a Root Cause Analysis.
Notice June 16, 2026 HUIT Confluence Service Disruption 58m Other Services
Started Jun 16, 2026, 01:54 PM UTC· resolved Jun 16, 2026, 02:52 PM UTC
- investigating Jun 16, 2026, 01:54 PM UTC
HUIT Confluence is currently unavailable due to a vendor outage affecting Atlassian Confluence. JIRA and Wiki services remain stable and are not impacted at this time. We are monitoring Atlassian’s status page and will provide updates as more information becomes available: https://confluence.status.atlassian.com/
- resolved Jun 16, 2026, 02:52 PM UTC
HUIT Confluence has been restored by the vendor. If you continue to experience issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Notice May 15, 2026 Regulated Data (ReD) Environment: GPU Partition Issues 4d 19h Other Services
Started May 15, 2026, 07:37 PM UTC· resolved May 20, 2026, 03:07 PM UTC
- investigating May 15, 2026, 07:37 PM UTC
The Regulated Data (ReD) Environment is currently experiencing issues with provisioning and dispatching GPU jobs. AWS has confirmed limited GPU availability for the instance types used by the main GPU partitions. The Univ RCD Services team is investigating options to increase availability and restore normal GPU job processing. The team will continue to monitor and provide updates.
- resolved May 20, 2026, 03:07 PM UTC
Temporary adjustments have successfully restored GPU access and have confirmed that all resources are reachable.
Minor May 15, 2026 Kiteworks Degradation 26m Secure File Transfer
Started May 15, 2026, 03:58 PM UTC· resolved May 15, 2026, 04:25 PM UTC
- investigating May 15, 2026, 03:58 PM UTC
HUIT is experiencing issues with sending messages via Kiteworks. We are actively working with our vendor and will provide updates when we have them. In the meantime we recommend sending message with Office Message Encryption (OME) via Outlook if necessary.
- resolved May 15, 2026, 04:25 PM UTC
Kiteworks functionality has been restored. If you continue to experience issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Critical May 7, 2026 Canvas currently operational; HUIT is continuing to closely monitor 19h 38m Canvas
Started May 07, 2026, 08:33 PM UTC· resolved May 08, 2026, 04:11 PM UTC
- investigating May 07, 2026, 08:33 PM UTC
HUIT is aware that the Canvas platform is currently unavailable due to a cyber incident. This incident is understood to impact many Instructure customers worldwide and is not specific to Harvard. We will post updates here as new information becomes available.
- investigating May 08, 2026, 12:30 AM UTC
The Canvas platform continues to be unavailable. Instructure is continuing to investigate and work toward resolution. We will post updates here as new information becomes available.
- monitoring May 08, 2026, 11:00 AM UTC
As of this morning, the Canvas platform is accessible to Harvard users. Instructure—parent company of Canvas—has stated the cyber incident is now contained: https://www.instructure.com/incident_update HUIT will continue to closely monitor this incident and Canvas system stability. If you any encounter any issues with Canvas, please contact the HUIT Service Desk: https://www.huit.harvard.edu/get-help
- resolved May 08, 2026, 04:11 PM UTC
As of this morning, the Canvas platform is accessible to Harvard users. If you any encounter any issues with Canvas, please contact the HUIT Service Desk: https://www.huit.harvard.edu/get-help
Major April 24, 2026 Athletics Area Network Interruption 23m Wired Networking, Wireless Networking
Started Apr 24, 2026, 08:10 PM UTC· resolved Apr 24, 2026, 08:34 PM UTC
- identified Apr 24, 2026, 08:10 PM UTC
We’ve identified an issue within the athletics network that is affecting both wired and wireless connections. We are actively working to resolve the problem and restore service as quickly as possible.
- resolved Apr 24, 2026, 08:34 PM UTC
The network in the athletics area has been fully restored and is now operating normally. If you continue to experience issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Minor April 9, 2026 Power Outage in HGSE Area Impacting Network 2h 25m Other Services
Started Apr 09, 2026, 09:54 PM UTC· resolved Apr 10, 2026, 12:19 AM UTC
- investigating Apr 09, 2026, 09:54 PM UTC
HUIT Networking is aware of an Eversource Energy substation issue currently impacting power and network services in the following buildings: Gutman, Longfellow, Read, Nichols, Larsen, Westengard, 51 Brattle, 86 Brattle,83 Brattle, 53 Church, Alumnae House, and 125 Mt. Auburn. HSGE and Harvard Electricians are actively engaged with Eversource to address the issue. At this time, there is no estimated timeline for power restoration. We are also aware of a network outage affecting Mather House and are working to remediate it.
- investigating Apr 09, 2026, 11:33 PM UTC
Network services in Mather House have been restored. Power issue is still being investigated at remaining buildings.
- resolved Apr 10, 2026, 12:19 AM UTC
Power and network services have been restored in the affected buildings.
Critical March 31, 2026 my.Harvard Unavailable 3h 15m my.harvard - Enterprise Student Systems (ESS)
Started Mar 31, 2026, 12:54 PM UTC· resolved Mar 31, 2026, 04:09 PM UTC
- investigating Mar 31, 2026, 12:54 PM UTC
We are currently receiving reports that my.Harvard is inaccessible, with users unable to log in. We are actively investigating and will provide updates as more information becomes available
- investigating Mar 31, 2026, 02:23 PM UTC
We are continuing to investigate access issues affecting my.harvard. Course materials remain available and can be accessed via canvas.harvard.edu. We will provide updates as additional information becomes available.
- identified Mar 31, 2026, 03:48 PM UTC
Access to my.Harvard is beginning to be restored. The underlying issue has been identified, and the system is being closely monitored to ensure continued stability. If you continue to experience login issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
- resolved Mar 31, 2026, 04:09 PM UTC
Access to my.Harvard has been fully restored.
Minor March 30, 2026 New Quizzes Access Error 4h 5m Canvas
Started Mar 30, 2026, 03:58 PM UTC· resolved Mar 30, 2026, 08:03 PM UTC
- identified Mar 30, 2026, 03:58 PM UTC
We are aware of an issue affecting New Quizzes in Canvas. Users attempting to access this feature may encounter a 502 error and may not be able to view or take the quiz. The vendor is working on a fix and we will provide updates when they become available.
- resolved Mar 30, 2026, 08:03 PM UTC
Access to New Quizzes has been restored. If you continue to experience issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Notice March 25, 2026 Harvard University Websites Unavailable to Internal Harvard Traffic – HarvardSites Drupal
Started Mar 25, 2026, 10:37 PM UTC· resolved Mar 25, 2026, 10:37 PM UTC
- resolved Mar 25, 2026, 10:37 PM UTC
HUIT received reports this afternoon of users on the Harvard network, including those on campus or using VPN, unable to reach university websites. All sites remained reachable for users on external networks. HUIT teams identified a networking issue as the root cause and have resolved the issue.
Notice March 9, 2026 my.Harvard Alumni Access 23h 52m my.harvard - Enterprise Student Systems (ESS)
Started Mar 09, 2026, 02:35 PM UTC· resolved Mar 10, 2026, 02:27 PM UTC
- investigating Mar 09, 2026, 02:35 PM UTC
HUIT is aware of an issue impacting alumni access to the my.harvard.edu. We are currently investigating the issue and expect access to be restored on a rolling basis, access expected to be restored by 4:00 pm.
- identified Mar 09, 2026, 05:57 PM UTC
HUIT has identified the issue impacting alumni access to my.harvard.edu and is actively implementing a fix. Restoration is occurring on a rolling basis, and as the day continues, more alumni will regain access. Resolution is taking longer than initially anticipated and will extend beyond 4:00 PM EST. We will continue to share updates as progress is made and appreciate your patience.
- resolved Mar 10, 2026, 02:27 PM UTC
Alumni access to my.harvard.edu has been restored. If you continue to experience login issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].
Notice February 27, 2026 HarvardSites Drupal Degradation 1h 44m HarvardSites Drupal
Started Feb 27, 2026, 02:25 PM UTC· resolved Feb 27, 2026, 04:09 PM UTC
- investigating Feb 27, 2026, 02:25 PM UTC
HUIT is aware of an issue causing some HarvardSites Drupal sites to load slowly. We are currently investigating the issue and will provide updates as they become available.
- resolved Feb 27, 2026, 04:09 PM UTC
Functionality to HarvardSites Drupal has been restored. If you still experience issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].