HUIT experienced a minor incident on May 15, 2026 affecting Secure File Transfer, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Secure File Transfer
Update timeline
- investigating May 15, 2026, 03:58 PM UTC
HUIT is experiencing issues with sending messages via Kiteworks. We are actively working with our vendor and will provide updates when we have them. In the meantime we recommend sending message with Office Message Encryption (OME) via Outlook if necessary.
- resolved May 15, 2026, 04:25 PM UTC
Kiteworks functionality has been restored. If you continue to experience issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].