HUIT experienced a notice incident on June 25, 2026 affecting my.harvard - Enterprise Student Systems (ESS), lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
my.harvard - Enterprise Student Systems (ESS)
Update timeline
- investigating Jun 25, 2026, 06:54 PM UTC
HUIT is aware of a performance issue impacting my.Harvard. We are currently investigating the issue and will provide updates as they become available.
- monitoring Jun 25, 2026, 09:36 PM UTC
The team has made progress in troubleshooting the issue, with performance returning to normal levels. The team will continue to monitor to confirm resolution.
- resolved Jun 25, 2026, 10:21 PM UTC
The issue of users encountering internal server errors has been resolved, and performance has returned to normal levels. The team will continue to monitor the service while the vendor conducts a Root Cause Analysis.