HUIT Outage History

HUIT is aware of intermittent network disruptions across campus. Networking teams are investigating and we will provide an update as soon as more information is available.

Initial indications are that this is related to regional internet outage external to our network. We will continue to investigate and monitor the situation.

The Academic Technology team is investigating the issue of users not being able to access Open OnDemand courses.

HUIT is aware of a vendor issue impacting Dropbox logins via HarvardKey single sign on. We have engaged Dropbox for support and will provide updates as they become available.

HUIT Networking teams are aware of and investigating an issue with Harvard wireless networks. We have engaged our vendor for additional support. While some users may experience occasional short disconnects or slow load times, overall service remains stable. When possible, switch to a wired connection if you are experiencing wireless network issues.

Users are experiencing difficulties accessing the main Panopto site at harvard.hosted.panopto.com as well as Panopto videos embedded in Canvas pages. The vendor is investigating both issues. For classroom recordings, we recommend recording locally until service is restore.

The HUIT ITSM team is aware of an issue affecting Global Search in ServiceNow, where technicians are unable to retrieve incident tickets and related records as expected. We have reported this problem to the vendor and are actively working toward a resolution. We will provide updates as soon as more information becomes available.

HUIT Network is aware of an ongoing issue related to Verizon FIOS customers unable to establish connections to VPN. This is a Verizon-side issue. We are engaging with our partners and Verizon to address this issue.

HUIT Network team implemented a workaround to restore VPN connectivity for FIOS customers to Harvard. Verizon is still investigating the issue on their side.

Some buildings in the Allston region are experiencing a commercial power failure as part of a larger Eversource outage. This power failure impacts wired and wireless network connectivity in the following locations. 201 Western 224 Western 92 Seattle 38 Travis 28 Travis 25 Travis Art Lab Eversource has communicated a 1:30PM restoration of services.

ChatGPT is currently having intermittent issues in processing chats, the issue is currently being investigated by the vendor. We apologize for the disruption and thank you for your patience.

iThenticate functionality is currently unavailable. We are aware of the issue and are working with the vendor to resolve this. We apologize for the disruption and thank you for your patience.

We are continuing to investigate this issue.

Admin logins to some HarvardSites Drupal sites are not working at this time. We are investigating the underlying cause and will provide more information as it becomes available. For assistance, please contact the HUIT Service Desk at 617-495-7777 or email [email protected]

Some HarvardSites Drupal sites administrators are unable to login. Our vendor is working to resolve impacted services by rebooting hosting infrastructure. We will continue to monitor and provide updates. For assistance, please contact the HUIT Service Desk at 617-495-7777 or email [email protected]

We are experiencing issues with VOIP (WebEx) services that are impacting VOIP calls. Customers are also unable to log into the self-service phone portal. Emergency lines are working across Harvard. Our vendor has indicated that there is a broader WebEx issue occurring and we have opened a priority ticket to restore services.

Our vendor, Cisco, is experiencing broad service issues with VOIP (WebEx) impacting phone calls. We have opened a priority ticket to restore services. Emergency lines are working across Harvard. If you need technical support please open a ticket via the web (https://harvard.service-now.com/ithelp) or use live agent chat.

Some users may not be able to access their videos via Harvard.hosted.panopto.com. Access is available via Canvas If you cannot access videos, 1. Please access Panopto by going to a Canvas course and clicking on the Panopto tool in the left navigation menu, then clicking Open in Panopto: 2. If you still have trouble accessing, or other questions, please email [email protected] We are actively working to restore direct access to the Panopto platform.

The AI Watson chat feature of the IT Help portal - https://harvard.service-now.com/ithelp - is currently unavailable. To receive support from HUIT teams please call the service desk at 617-495-7777 or send an email to [email protected] Our vendor is investigating the cause of this outage and we will provide updates as more information becomes available.

Our vendor is continuing to investigate the underlying cause of this outage. The Chat function of the IT Service Portal - https://harvard.service-now.com/ithelp - remains unavailable. To receive support from HUIT teams please call the service desk at 617-495-7777 or send an email to [email protected]. We will continue to monitor the situation and provide updates from our vendor.