HUIT Outage History

HUIT degraded · 1 active incident View live status →

Pingoru has recorded 53 incidents for HUIT: 41 in the last 12 months and 12 in the last 90 days.

Source: status.huit.harvard.edu

53incidents recorded
41last 12 months
12last 90 days
23 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct6
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct42%
Pingoru began tracking HUIT in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202623 of 720 (0%)
May 20263136 of 744 (18%)
June 202624 of 720 (1%)
July 2026381 of 744 (11%)
August 202629 of 744 (1%)
September 2026352 of 720 (7%)
October 20266249 of 587 (42%)

Incidents, newest first

Notice February 17, 2026 Intermittent CARAT Access 54m Other Services

Started Feb 17, 2026, 09:26 PM UTC· resolved Feb 17, 2026, 10:20 PM UTC

  1. monitoring Feb 17, 2026, 09:26 PM UTC

    HUIT is monitoring an intermittent issue impacting access to CARAT. We will provide updates as they become available.

  2. resolved Feb 17, 2026, 10:20 PM UTC

    Access to CARAT has been restored. If you continue to experience login issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].

Read the full incident report →

Minor February 6, 2026 Intermittent access issues with Harvard AI Sandbox 3h 19m Other Services

Started Feb 06, 2026, 04:55 PM UTC· resolved Feb 06, 2026, 08:14 PM UTC

  1. investigating Feb 06, 2026, 04:55 PM UTC

    HUIT is aware of intermittent issues with accessing Harvard AI Sandbox. We are currently investigating the issue and will provide updates as they become available.

  2. monitoring Feb 06, 2026, 05:18 PM UTC

    Access to Harvard AI Sandbox has improved. We'll continue to monitor to ensure stability.

  3. resolved Feb 06, 2026, 08:14 PM UTC

    Access to Harvard AI Sandbox has been restored. If you continue to experience login issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].

Read the full incident report →

Notice February 4, 2026 Isolated Emergency Line Degradation 1d 20h Other Services

Started Feb 04, 2026, 06:50 PM UTC· resolved Feb 06, 2026, 03:40 PM UTC

  1. investigating Feb 04, 2026, 06:50 PM UTC

    We are aware that some emergency lines at the Science and Engineering Complex, Soldiers Field Park buildings (inc. Garage), and 1 Western Ave are currently offline. Verizon is on the way to restore service. We will provide an update when service is restored.

  2. resolved Feb 06, 2026, 03:40 PM UTC

    Verizon has fully restored emergency line services. All emergency lines in the affected buildings are now operational. If you continue to experience issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].

Read the full incident report →

Notice February 3, 2026 Harvard Dataverse Unavailable 2d 2h Other Services

Started Feb 03, 2026, 04:36 PM UTC· resolved Feb 05, 2026, 07:16 PM UTC

  1. investigating Feb 03, 2026, 04:36 PM UTC

    HUIT is aware of an issue impacting Harvard Dataverse. We are currently investigating the issue and will provide updates as they become available.

  2. resolved Feb 05, 2026, 07:16 PM UTC

    Access to Harvard Dataverse has been restored. If you continue to experience issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].

Read the full incident report →

Minor February 3, 2026 HART Service Disruption 13m HART

Started Feb 03, 2026, 03:14 PM UTC· resolved Feb 03, 2026, 03:27 PM UTC

  1. investigating Feb 03, 2026, 03:14 PM UTC

    We are currently experiencing server issues with the Harvard Analytics and Reporting Tool (HART). Some users may have difficulty logging in this morning. The system is expected to be restored by 10:30 am.

  2. resolved Feb 03, 2026, 03:27 PM UTC

    Access to HART has been restored. If you continue to experience login issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected].

Read the full incident report →

Minor January 22, 2026 Microsoft 365 Issues Affecting Sending and Receiving Emails 15h 9m Office 365 Email & Calendar, Microsoft OneDrive, Microsoft Teams, Sharepoint

Started Jan 22, 2026, 09:31 PM UTC· resolved Jan 23, 2026, 12:40 PM UTC

  1. investigating Jan 22, 2026, 09:31 PM UTC

    Microsoft has confirmed broad issues with M365. We are actively working with Microsoft to remediate this issue. We will provide an update as we learn more.

  2. monitoring Jan 22, 2026, 10:15 PM UTC

    Microsoft has reported that it has restored the affected infrastructure; however, services are not yet fully recovered. You may experience delays receiving Outlook emails from senders outside of Harvard. We are continuing to monitor and will post more information as it becomes available from Microsoft.

  3. monitoring Jan 22, 2026, 11:45 PM UTC

    Microsoft is continuing to work to restore service; however, Microsoft 365 services (including Outlook, Teams, and OneDrive) are still experiencing issues. We expect an additional update from Microsoft soon.

  4. monitoring Jan 23, 2026, 01:16 AM UTC

    Microsoft is indicating that a fix is in place, it is taking time to propagate. Harvard is still experiencing delays in receiving and sending emails. This is an issue impacting all of North America.

  5. resolved Jan 23, 2026, 12:40 PM UTC

    Microsoft has confirmed the incident was resolved early this morning. Our external email queues are now clear, indicating that messages from outside Harvard are being delivered successfully. If you continue to experience login issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected]

Read the full incident report →

Notice January 14, 2026 Verizon Mobile Network Outage 2d Telecommunication Systems

Started Jan 14, 2026, 07:13 PM UTC· resolved Jan 16, 2026, 07:33 PM UTC

  1. monitoring Jan 14, 2026, 07:13 PM UTC

    A nationwide Verizon mobile network outage is impacting voice, text, and data for customers. Harvard systems are not impacted at this time; however individuals with Harvard-provided mobile devices on the Verizon network may be affected.

  2. resolved Jan 16, 2026, 07:33 PM UTC

    Verizon announced that the issue has been resolved and recommended that customers who continue to experience difficulties restart their devices.

Read the full incident report →

Notice January 12, 2026 HarvardKey Sign In 10d 4h HarvardKey Authentication

Started Jan 12, 2026, 08:38 PM UTC· resolved Jan 23, 2026, 01:14 AM UTC

  1. monitoring Jan 12, 2026, 08:38 PM UTC

    Following a change implemented this weekend, you may be prompted to sign back in to your Office 365 applications. This is expected behavior. If you continue to experience login issues, please contact the HUIT Service Desk at 617-495-7777 or [email protected]

  2. resolved Jan 23, 2026, 01:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 11, 2025 Network Impact Due to Flooding 5h 8m Wired Networking, Wireless Networking

Started Dec 11, 2025, 12:58 PM UTC· resolved Dec 11, 2025, 06:07 PM UTC

  1. investigating Dec 11, 2025, 12:58 PM UTC

    Due to a flood in a Smith Campus Center subbasement, network connectivity is unavailable in the following locations: Farkas Hall, Apley Court, 65 Mt Auburn, 65R Mt Auburn, 67 Mt Auburn, and HUPD Smith Substation. Network connectivity within the Smith Campus Center itself is not impacted. We are working with Harvard Facilities to restore service and will provide an update when available.

  2. identified Dec 11, 2025, 01:46 PM UTC

    Due to a flood in a Smith Campus Center subbasement, network connectivity is unavailable in the following locations: Farkas Hall, Apley Court, 65 Mt Auburn, 65R Mt Auburn, 67 Mt Auburn, and HUPD Smith Substation. Network connectivity within the Smith Campus Center itself is not impacted. We are working with Harvard Facilities to restore service and will provide an update when available.

  3. identified Dec 11, 2025, 03:49 PM UTC

    Flood remediation is in process. We expect that HUIT will gain access to replace impacted equipment within the next hour. We will provide an update when available.

  4. identified Dec 11, 2025, 04:46 PM UTC

    Remediation continues. HUIT is investigating opportunities to install new network equipment at an alternative location to restore connectivity. We will provide an update when available.

  5. resolved Dec 11, 2025, 06:07 PM UTC

    New equipment has been installed at an alternate location, and network connectivity has been restored for the affected buildings. If you continue to experience issues, please contact the HUIT Service Desk at (617) 495-7777 or [email protected].

Read the full incident report →

Notice December 8, 2025 LXP Service Degradation 19m Learning Experience Platform (LXP)

Started Dec 08, 2025, 04:35 PM UTC· resolved Dec 08, 2025, 04:55 PM UTC

  1. investigating Dec 08, 2025, 04:35 PM UTC

    LXP is currently experiencing intermittent issues. We are actively investigating the problem. Please visit the HUIT Service Status Dashboard for regular updates about this situation. We apologize for the inconvenience and hope to resolve this issue soon.

  2. resolved Dec 08, 2025, 04:55 PM UTC

    This issue has been resolved. If you continue to experience issues, please contact HUIT Service Desk (617)495-7777 or [email protected].

Read the full incident report →

Notice November 18, 2025 Github Service Degradation 44m Other Services

Started Nov 18, 2025, 09:14 PM UTC· resolved Nov 18, 2025, 09:59 PM UTC

  1. investigating Nov 18, 2025, 09:14 PM UTC

    Our vendor is experiencing issues with Github.com, we are monitoring the situation and will provide updates when we have them.

  2. identified Nov 18, 2025, 09:40 PM UTC

    The issue has been identified and a fix is being implemented by the vendor.

  3. resolved Nov 18, 2025, 09:59 PM UTC

    This issue has been resolved. If you continue to experience issues, please contact HUIT Service Desk (617)495-7777 or [email protected].

Read the full incident report →

Notice November 18, 2025 Cloudflare global outage causing errors with Harvard services 4h Other Services

Started Nov 18, 2025, 01:32 PM UTC· resolved Nov 18, 2025, 05:32 PM UTC

  1. investigating Nov 18, 2025, 01:32 PM UTC

    HUIT is aware of a global vendor outage at Cloudflare causing intermittent errors and slow load times for a subset of Harvard services. We are currently monitoring all critical sites, and will provide updates as more information becomes available.

  2. investigating Nov 18, 2025, 01:32 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 18, 2025, 05:32 PM UTC

    Cloudflare has provided an update stating that a fix has been implemented and errors and latency levels returned normal. Both HUIT and Cloudflare are continuing to monitor for errors to ensure all services are back to normal. If you continue to experience issues, please contact HUIT Service Desk (617)495-7777 or [email protected].

Read the full incident report →

Notice October 30, 2025 HarvardSites Loading Issue 1h 56m HarvardSites Drupal

Started Oct 30, 2025, 05:20 PM UTC· resolved Oct 30, 2025, 07:17 PM UTC

  1. investigating Oct 30, 2025, 05:20 PM UTC

    HUIT is investigating an intermittent issue affecting access to some (less than 50) sites running on the HarvardSites platform. As of this notice, this issue is only impacting individuals who are on Harvard campus networks and visiting a bare domain. A suggested temporary workaround is to advise the user to add “www.” to the url. e.g. www.huit.harvard.edu

  2. resolved Oct 30, 2025, 07:17 PM UTC

    The issue impacting some university websites has been resolved. Please contact the HUIT Service Desk if you continue to experience issues loading websites - (617)495-7777 or email [email protected]

Read the full incident report →

Notice October 29, 2025 Microsoft Outlook for the Web and Plugin Issues 5h 56m Office 365 Email & Calendar

Started Oct 29, 2025, 05:59 PM UTC· resolved Oct 29, 2025, 11:56 PM UTC

  1. monitoring Oct 29, 2025, 05:59 PM UTC

    Microsoft is reporting that some users may experience issues when accessing Outlook for the Web as well as some Outlook plugins, like Zoom. In the meantime please create meetings in Zoom directly if needed. We will provide an update when Microsoft completes their fix.

  2. resolved Oct 29, 2025, 11:56 PM UTC

    Microsoft has confirmed that the issue impacting Outlook on the Web, and some plugins is now resolved.

Read the full incident report →

Critical October 20, 2025 AWS Regional Outage impacting Canvas, Qualtrics and other HUIT services 8h 48m Harvard Wiki, Adobe Creative Cloud, Canvas, Panopto and 1 more

Started Oct 20, 2025, 02:28 PM UTC· resolved Oct 20, 2025, 11:16 PM UTC

  1. investigating Oct 20, 2025, 02:28 PM UTC

    Due to an Amazon Web Services (AWS) outage, several HUIT services including Canvas and Qualtrics are currently unavailable or experiencing performance issues. The AWS outage is a widespread issue not specific to Harvard. Currently identified impacted services include: Canvas Qualtrics Panopto

  2. investigating Oct 20, 2025, 03:09 PM UTC

    Due to the ongoing Amazon Web Services (AWS) outage, several HUIT services remain unavailable or are experiencing performance issues. AWS has identified the root cause and is working to restore service. Currently identified impacted services include: Adobe Creative Cloud Canvas Panopto Qualtrics Smartsheet

  3. investigating Oct 20, 2025, 04:01 PM UTC

    Due to the ongoing Amazon Web Services (AWS) outage, several HUIT services remain unavailable or are experiencing performance issues. AWS has identified the root cause and is working to restore service. Currently identified impacted services include: Adobe Creative Cloud Canvas HUIT Jira HUIT Confluence Harvard Wiki Panopto Qualtrics Smartsheet

  4. investigating Oct 20, 2025, 04:12 PM UTC

    Due to the ongoing Amazon Web Services (AWS) outage, several HUIT services remain unavailable or are experiencing performance issues. AWS has identified the root cause and is working to restore service. Currently identified impacted services include: Adobe Creative Cloud Canvas HUIT Jira HUIT Confluence Harvard Wiki Panopto Qualtrics Smartsheet

  5. investigating Oct 20, 2025, 05:31 PM UTC

    Amazon Web Services (AWS) is continuing work to restore service but currently has no estimated time of resolution. The services listed below remain unavailable or are experiencing performance issues. Adobe Creative Cloud Canvas HUIT Jira HUIT Confluence Harvard Wiki Harvard AI Sandbox Panopto Qualtrics Smartsheet If you experience access or performances issues with other IT services, please contact the HUIT Service Desk. We sincerely apologize for the inconvenience.

  6. monitoring Oct 20, 2025, 08:22 PM UTC

    Amazon Web Services (AWS) continues to see improvements in their environment but currently has no estimated time of resolution. The services listed below remain unavailable or are experiencing performance issues: Adobe Creative Cloud Canvas HUIT Jira HUIT Confluence Harvard Wiki Harvard AI Sandbox Panopto Qualtrics Smartsheet If you experience access or performances issues with other IT services, please contact the HUIT Service Desk. We sincerely apologize for the inconvenience.

  7. monitoring Oct 20, 2025, 09:38 PM UTC

    Canvas is still unavailable and other HUIT services are experiencing performance issues due to an extended Amazon Web Services (AWS) outage. Although AWS has identified the root cause, they are still working to restore service. We understand that this extended outage has been disruptive, and we sincerely apologize for the inconvenience.

  8. resolved Oct 20, 2025, 11:24 PM UTC

    The extended outage to Amazon Web Services (AWS) has been resolved, and Canvas service has been restored. Other HUIT services affected by today’s outage are also fully restored. HUIT will continue to closely monitor system performance. If you experience any further issues, please contact the HUIT Service Desk. We apologize for the disruption caused by today’s extended outage and appreciate your patience as we worked with our vendors to restore service.

Read the full incident report →

Notice October 16, 2025 Campus Network Issues 2h 28m VPN, Wired Networking, Wireless Networking

Started Oct 16, 2025, 05:52 PM UTC· resolved Oct 16, 2025, 08:21 PM UTC

  1. investigating Oct 16, 2025, 05:52 PM UTC

    HUIT is aware of intermittent network disruptions across campus. Networking teams are investigating and we will provide an update as soon as more information is available.

  2. investigating Oct 16, 2025, 06:10 PM UTC

    Initial indications are that this is related to regional internet outage external to our network. We will continue to investigate and monitor the situation.

  3. monitoring Oct 16, 2025, 06:30 PM UTC

    The network interruption was due to a brief outage from an upstream provider. All wired and wireless services have since stabilized. We will continue to monitor the situation. If you continue to have issues, please contact the HUIT Service Desk at (617)495-7777 or by emailing [email protected]

  4. resolved Oct 16, 2025, 08:21 PM UTC

    Campus network connections have returned to normal operations.

Read the full incident report →

Notice October 6, 2025 Open OnDemand Not Accessible 3h 25m Other Services

Started Oct 06, 2025, 05:32 PM UTC· resolved Oct 06, 2025, 08:57 PM UTC

  1. investigating Oct 06, 2025, 05:32 PM UTC

    The Academic Technology team is investigating the issue of users not being able to access Open OnDemand courses.

  2. identified Oct 06, 2025, 06:54 PM UTC

    We've identified the issue and are actively working on remediation. Updates will be shared as progress continues toward full service restoration.

  3. resolved Oct 06, 2025, 08:57 PM UTC

    The problem has been resolved, and Open OnDemand services are now accessible.

Read the full incident report →

Notice September 11, 2025 Dropbox Login Issues 2h 22m DropBox

Started Sep 11, 2025, 02:20 PM UTC· resolved Sep 11, 2025, 04:43 PM UTC

  1. investigating Sep 11, 2025, 02:20 PM UTC

    HUIT is aware of a vendor issue impacting Dropbox logins via HarvardKey single sign on. We have engaged Dropbox for support and will provide updates as they become available.

  2. identified Sep 11, 2025, 02:37 PM UTC

    Dropbox has confirmed a global issue impacting new logins via HarvardKey. We will continue to provide updates as they become available.

  3. resolved Sep 11, 2025, 04:43 PM UTC

    Dropbox access has been restored. Access to Harvard University Dropbox accounts is now available again via https://www.huit.harvard.edu/dropbox

Read the full incident report →

Major September 4, 2025 Harvard Yard Wired Network Degradation 13m Wired Networking

Started Sep 04, 2025, 05:01 PM UTC· resolved Sep 04, 2025, 05:15 PM UTC

  1. identified Sep 04, 2025, 05:01 PM UTC

    HUIT is investigating a wired network issue affecting the Yard. A change has been implemented and service is beginning to restore. The team will continue monitoring and investigating to ensure full resolution.

  2. resolved Sep 04, 2025, 05:15 PM UTC

    The network issue affecting wired connectivity in The Yard has been resolved. Connectivity has been restored and HUIT will continue to monitor to ensure stability. If you continue to experience issues please contact the HUIT Service Desk via 617-495-7777 or email [email protected]

Read the full incident report →

Notice September 3, 2025 Wireless Network Service Degradation 19h 7m Wireless Networking

Started Sep 03, 2025, 08:10 PM UTC· resolved Sep 04, 2025, 03:17 PM UTC

  1. investigating Sep 03, 2025, 08:10 PM UTC

    HUIT Networking teams are aware of and investigating an issue with Harvard wireless networks. We have engaged our vendor for additional support. While some users may experience occasional short disconnects or slow load times, overall service remains stable. When possible, switch to a wired connection if you are experiencing wireless network issues.

  2. resolved Sep 04, 2025, 03:17 PM UTC

    HUIT Networking has resolved the issue impacting wireless network connections. If you continue to experience issues please contact the HUIT Service Desk via 617-495-7777 or email [email protected]

Read the full incident report →

Notice September 3, 2025 Panopto Outage impacting Panopto videos in Canvas and harvard.hosted.panopto.com 1h 6m Panopto

Started Sep 03, 2025, 01:22 PM UTC· resolved Sep 03, 2025, 02:29 PM UTC

  1. investigating Sep 03, 2025, 01:22 PM UTC

    Users are experiencing difficulties accessing the main Panopto site at harvard.hosted.panopto.com as well as Panopto videos embedded in Canvas pages. The vendor is investigating both issues. For classroom recordings, we recommend recording locally until service is restore.

  2. resolved Sep 03, 2025, 02:29 PM UTC

    Users can once again access the Panopto site at harvard.hosted.panopto.com as well as Panopto videos embedded in Canvas pages.

Read the full incident report →

Notice July 17, 2025 Widespread HUIT network outage due to maintenance hole fire 4h 2m Electricity, Wired Networking, Wireless Networking

Started Jul 17, 2025, 12:35 PM UTC· resolved Jul 17, 2025, 04:37 PM UTC

  1. investigating Jul 17, 2025, 12:35 PM UTC

    We are responding to a major network disruption on campus—primarily in Cambridge—caused by a maintenance hole fire. Eversource and the Cambridge Fire Department are on site addressing safety concerns. The incident has affected three fiber distribution fanouts (FDFs), contributing to a broad outage across multiple locations. Our fiber technicians are on site and ready to begin restoration once cleared by Eversource and the fire department. Currently known affected buildings include: 47 & 37 & 69 Banks Street Bryan Hall 5 Cowperthwaite Street 53 & 52-54 & 69 Dunster Street 3 & 9 Grant Street Hillel Leverett House Malkin Athletic Center 1000 Massachusetts Avenue Mather House 74, 78 & 90 Mount Auburn Street New Quincy House Ofer Building 17 South Street Smith Hall Harvard Kennedy School: Belfer, Littauer, Taubman, Rubenstein Weld Boathouse 20 Western Avenue (Temporary Trailer Switch) 69 Dunster 11 Peabody Terrace We are working to confirm the full scope of the impact and will share updates as available. Note: No fiber has been damaged—only power to network elements is affected.

  2. investigating Jul 17, 2025, 12:41 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 17, 2025, 02:52 PM UTC

    We continue to monitor the major network disruption on campus—primarily in Cambridge—caused by a maintenance hole fire. Eversource and the Cambridge Fire Department are on site addressing safety concerns. Estimated time of restoration is expected this evening. HUIT will continue to monitor progress and provide updates. Currently known affected buildings include: 47 & 37 & 69 Banks Street Bryan Hall (85 Dunster) 5 Cowperthwaite Street 53 & 52-54 & 69 Dunster Street 3 & 9 Grant Street Hillel (52 Mt Auburn) Leverett House (28 DeWolfe) Malkin Athletic Center (39 Holyoke) 1000 Massachusetts Avenue Mather House (10 Cowperthwaite) 74, 78 & 90 Mount Auburn Street New Quincy House 17 South Street Smith Hall (95 Dunster) Harvard Kennedy School: Belfer, Littauer, Ofer Building, Taubman, Rubenstein Weld Boathouse 20 Western Avenue (Temporary Trailer Switch) 11 Peabody Terrace

  4. monitoring Jul 17, 2025, 04:20 PM UTC

    The majority of HUIT services have been successfully restored as of 11:46AM. Isolated clean up efforts are underway. If you continue to have any issues, please contact the HUIT Service Desk at 617-495-7777 or email [email protected].

  5. resolved Jul 17, 2025, 04:37 PM UTC

    The majority of HUIT services have been successfully restored as of 11:46AM. Isolated clean-up efforts are underway. If you continue to have any issues, please contact the HUIT Service Desk at 617-495-7777 or email [email protected].

Read the full incident report →

Minor July 14, 2025 ServiceNow Global Search Not Working Properly 3h 29m ServiceNow

Started Jul 14, 2025, 05:19 PM UTC· resolved Jul 14, 2025, 08:48 PM UTC

  1. investigating Jul 14, 2025, 05:19 PM UTC

    The HUIT ITSM team is aware of an issue affecting Global Search in ServiceNow, where technicians are unable to retrieve incident tickets and related records as expected. We have reported this problem to the vendor and are actively working toward a resolution. We will provide updates as soon as more information becomes available.

  2. resolved Jul 14, 2025, 08:48 PM UTC

    The issue impacting searching for incidents in ServiceNow should now be resolved.

Read the full incident report →

Notice July 11, 2025 Verizon FIOS customers unable to establish connections to VPN 3h 12m VPN

Started Jul 11, 2025, 03:20 PM UTC· resolved Jul 11, 2025, 06:33 PM UTC

  1. investigating Jul 11, 2025, 03:20 PM UTC

    HUIT Network is aware of an ongoing issue related to Verizon FIOS customers unable to establish connections to VPN. This is a Verizon-side issue. We are engaging with our partners and Verizon to address this issue.

  2. investigating Jul 11, 2025, 05:29 PM UTC

    HUIT Network team implemented a workaround to restore VPN connectivity for FIOS customers to Harvard. Verizon is still investigating the issue on their side.

  3. resolved Jul 11, 2025, 06:33 PM UTC

    HUIT Network will continue to monitor the issue at Verizon. As mentioned, the team has implemented a workaround to restore VPN connectivity for FIOS customers to Harvard. If you continue to experience connectivity issues to Harvard, please contact your local service desk or the HUIT Service Desk (617-495-7777 or [email protected]).

Read the full incident report →

Notice July 3, 2025 Commercial Power Outage Impacting Campus Facilities (Allston) 2h 19m Electricity

Started Jul 03, 2025, 04:21 PM UTC· resolved Jul 03, 2025, 06:40 PM UTC

  1. investigating Jul 03, 2025, 04:21 PM UTC

    Some buildings in the Allston region are experiencing a commercial power failure as part of a larger Eversource outage. This power failure impacts wired and wireless network connectivity in the following locations. 201 Western 224 Western 92 Seattle 38 Travis 28 Travis 25 Travis Art Lab Eversource has communicated a 1:30PM restoration of services.

  2. identified Jul 03, 2025, 05:47 PM UTC

    Eversource has updated their expected service restoration time to 4:00PM EST. The following Allston region buildings continue to have power, wireless and wired network connectivity outages. 201 Western 224 Western 92 Seattle 38 Travis 28 Travis 25 Travis Art Lab We will continue to monitor the situation and provide updates from our vendor as they become available.

  3. resolved Jul 03, 2025, 06:40 PM UTC

    The Eversource power issue impacting Harvard buildings has been resolved. Network connectivity should be restored at all impacted locations. If you continue to experience issues please contact the HUIT Service Desk at (617)495-7777 or email [email protected]

Read the full incident report →