HoneyBook Outage History
HoneyBook is up right nowPingoru has recorded 21 incidents for HoneyBook: 14 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Minor August 23, 2026 Email communication temporarily queued – section-188540 (Client Communication), section-188540 (Automations & Integrations)
Started Aug 23, 2026, 07:47 PM UTC· resolved Aug 23, 2026, 07:47 PM UTC
- resolved Aug 23, 2026, 07:47 PM UTC
All Emails were queued and will be delivered automatically. New emails are already sending normally, No data was lossed.
Minor June 24, 2026 Service Disruptions – section-188540 (CRM & Project Management)
Started Jun 24, 2026, 01:23 PM UTC· resolved Jun 24, 2026, 01:23 PM UTC
- resolved Jun 24, 2026, 01:23 PM UTC
We are currently experiencing an issue where some users might experience slow loading of project pages & feed, also, SMS and emails might not be sent. Our team is on it.
Minor June 9, 2026 Automations 2.0 Degraded Performance 21m section-188540 (Automations & Integrations)
Started Jun 09, 2026, 07:31 PM UTC· resolved Jun 09, 2026, 07:52 PM UTC
- investigating Jun 09, 2026, 07:31 PM UTC
We are currently experiencing an issue affecting Automations 2.0. Our team is actively investigating and will post updates here as soon as we have more information. We're sorry for the inconvenience.
- resolved Jun 09, 2026, 07:52 PM UTC
[Resolved] This issue has been fixed. Automations 2.0 is fully operational. Our team confirmed that no automation runs were affected during this time. We're continuing to monitor the system to ensure stability. If you continue to experience issues, please contact our support team.
Major March 17, 2026 Automations is Unavailable 34m section-188540 (Automations & Integrations)
Started Mar 17, 2026, 08:31 PM UTC· resolved Mar 17, 2026, 09:05 PM UTC
- investigating Mar 17, 2026, 08:31 PM UTC
We are currently experiencing an issue where some users may encounter issues loading automations Our team is actively working on identifying the root cause and resolving the issue. We apologize for the inconvenience and will provide an update once the issue is resolved.
- resolved Mar 17, 2026, 09:05 PM UTC
Issues affecting automations have been resolved. We're continuing to monitor the system to ensure stability and appreciate your continued patience and understanding. If you continue to experience issues, please contact our support team.
Minor February 23, 2026 Service disruption in Pipeline, templates, and some search functionality 5h 44m section-188540 (CRM & Project Management), section-188540 (Files)
Started Feb 23, 2026, 05:50 PM UTC· resolved Feb 23, 2026, 11:34 PM UTC
- investigating Feb 23, 2026, 05:50 PM UTC
We are currently experiencing an issue affecting parts of our platform. Confirmed affected: • Pipeline May also be affected: • Templates • Smart Files (some search functions) Our team is actively working to fix this and will post updates here as soon as we have more information. We're sorry for the inconvenience.
- resolved Feb 23, 2026, 11:34 PM UTC
Issues affecting the Pipeline, Search, and Templates have been resolved. We're continuing to monitor the system to ensure stability and appreciate your continued patience and understanding. If you continue to experience issues, please contact our support team.
Major February 11, 2026 Lead Forms: Cannot Publish New Forms 22h 23m section-188540 (Leads Capture), section-188540 (Files)
Started Feb 11, 2026, 06:20 PM UTC· resolved Feb 12, 2026, 04:43 PM UTC
- investigating Feb 11, 2026, 06:20 PM UTC
We're aware of an issue preventing users from publishing new Lead Forms. Users receive an error message about a missing "Lead details block". Our team is actively investigating and will provide updates shortly. We apologize for the disruption.
- resolved Feb 12, 2026, 04:43 PM UTC
Resolved: This issue has been fixed. We've repaired all Lead Forms that were affected during the outage. All Lead Forms should now publish successfully. We're continuing to monitor the system to ensure stability. If you continue to experience issues publishing lead forms, please contact our support team.
Minor February 2, 2026 Projects pipeline Not Loading 1h 12m section-188540 (CRM & Project Management)
Started Feb 02, 2026, 07:40 PM UTC· resolved Feb 02, 2026, 08:52 PM UTC
- investigating Feb 02, 2026, 07:40 PM UTC
We're currently investigating an issue where the projects pipeline fails to load for all users. Our team is actively looking into this and working to resolve it as quickly as possible. We'll provide an update once we have more information. Thank you for your patience.
- resolved Feb 02, 2026, 08:52 PM UTC
Resolved: The issue affecting the Projects Pipeline has been resolved. We're now monitoring the system to ensure everything continues to work as expected. Thank you for your patience.
Minor January 7, 2026 We're experiencing a system-wide loading issue 31m section-188540 (System Access & Stability)
Started Jan 07, 2026, 08:35 PM UTC· resolved Jan 07, 2026, 09:06 PM UTC
- investigating Jan 07, 2026, 08:35 PM UTC
Users may be unable to access HoneyBook as pages are not loading properly. Our team is actively investigating and we'll provide updates as soon as we have more information. We apologize for the inconvenience.
- resolved Jan 07, 2026, 09:06 PM UTC
The issue has been resolved and HoneyBook is back up and running. We're continuing to monitor to ensure everything stays stable.
Minor December 30, 2025 Gmail Integration – Connection Issue 12m section-188540 (Client Communication), section-188540 (Automations & Integrations)
Started Dec 30, 2025, 02:43 PM UTC· resolved Dec 30, 2025, 02:55 PM UTC
- investigating Dec 30, 2025, 02:43 PM UTC
We're aware of an issue affecting Gmail integration connections. Some members are receiving disconnection notices and encountering errors when attempting to reconnect. Our team is actively investigating and working on a fix. We'll update this page as we have more information.
- resolved Dec 30, 2025, 02:55 PM UTC
The Gmail integration issue has been fixed. If you received a disconnection notice, simply reconnect your Gmail account and you should be good to go. We apologize for the inconvenience and appreciate your patience.
Minor November 26, 2025 issues opening files and inquiry forms 38m section-188540 (Leads Capture), section-188540 (Files)
Started Nov 26, 2025, 04:29 PM UTC· resolved Nov 26, 2025, 05:07 PM UTC
- investigating Nov 26, 2025, 04:29 PM UTC
We are currently investigating an issue causing errors when users try to open files and inquiry forms. Our team is working to identify the root cause and restore full functionality as quickly as possible. We apologize for the disruption and will provide an update as soon as more information is available.
- resolved Nov 26, 2025, 05:07 PM UTC
We have resolved the issue affecting access to files and inquiry forms. All files remain intact and should now open without any errors, including those previously impacted. We will continue to monitor the system to ensure everything remains stable.
Minor November 17, 2025 Some users unable to access projects 9m section-188540 (CRM & Project Management)
Started Nov 17, 2025, 02:22 PM UTC· resolved Nov 17, 2025, 02:31 PM UTC
- investigating Nov 17, 2025, 02:22 PM UTC
We're currently investigating an issue where some users are being redirected to the home page when attempting to open their projects. Our team is actively working to identify the cause and restore normal access. We'll provide updates as we learn more.
- resolved Nov 17, 2025, 02:31 PM UTC
The issue preventing some users from accessing their projects has been resolved. All projects are now accessible as usual, and we can confirm that no data was lost. Thank you for your patience while we worked to fix this issue!
Minor October 27, 2025 Resolved: Temporary Disruption to AI Features 27m section-188540 (AI Features)
Started Oct 27, 2025, 07:32 PM UTC· resolved Oct 27, 2025, 07:59 PM UTC
- investigating Oct 27, 2025, 07:32 PM UTC
Between 10:00 AM and 11:40 AM PT, some users experienced issues with our AI features due to a temporary disruption from an external service provider. During this time, project and meeting summaries were not generated, and the AI chatbot experienced reduced functionality. The underlying issue has since been resolved, and all features are now functioning normally. We’re continuing to monitor system performance to ensure everything remains stable and to recover any summaries that can still be restored. Thank you for your patience and understanding.
- resolved Oct 27, 2025, 07:59 PM UTC
All AI features are now fully operational, and missing summaries have been restored. If you still have missing project or meeting summaries, please contact our support team to request recovery.
Major October 20, 2025 Service Disruptions Due to Global Widespread Outage 14h 17m section-188540 (System Access & Stability), section-188540 (Payments & Finances), section-188540 (Client Communication), section-188540 (AI Features) and 2 more
Started Oct 20, 2025, 08:30 AM UTC· resolved Oct 20, 2025, 10:47 PM UTC
- investigating Oct 20, 2025, 08:30 AM UTC
We are currently experiencing disruptions across several services, which appear to be related to a global outage affecting multiple online platforms. Known impacted services so far: Upload of files, creating custom domains, payments processing Updates will follow in an hourly cadence.
- resolved Oct 20, 2025, 10:47 PM UTC
All of the affected services are back to normal, and the system is stable. Thank you for your patience!
Minor October 5, 2025 Sending emails fails with an error message 23m section-188540 (Client Communication)
Started Oct 05, 2025, 03:06 PM UTC· resolved Oct 05, 2025, 03:29 PM UTC
- investigating Oct 05, 2025, 03:06 PM UTC
Investigating: We are aware of an issue preventing users from sending emails. Further details will be provided soon.
- resolved Oct 05, 2025, 03:29 PM UTC
Fixed: An error was shown when trying to send files. The issue has been identified and fixed; emails should be sent as usual now. Emails that failed to be sent due to the issue will have to be manually sent again. Emails sent by automatic processes (as part of an automation, or timed email reminders) were not affected by this issue.
Minor September 2, 2025 Automations 2.0 are not loaded and not being triggered 1h 17m section-188540 (Automations & Integrations)
Started Sep 02, 2025, 07:00 PM UTC· resolved Sep 02, 2025, 08:17 PM UTC
- investigating Sep 02, 2025, 07:00 PM UTC
We identified an issue causing the Automation 2.0 page to fail loading and preventing automations from triggering between 11:00 AM and 12:00 AM PDT.
- resolved Sep 02, 2025, 08:17 PM UTC
We identified an issue causing the Automation 2.0 page to fail loading and preventing automations from triggering between 11:00 AM and 12:00 AM PDT. The automations page is now loading as expected, and failed triggers have been recovered.
Minor September 2, 2025 Platform Performance Issues 3h 19m section-188540 (System Access & Stability)
Started Sep 02, 2025, 05:25 PM UTC· resolved Sep 02, 2025, 08:44 PM UTC
- investigating Sep 02, 2025, 05:25 PM UTC
We are investigating reports of slow loading and lag across the HoneyBook platform. Users have reported issues when typing emails, accessing the calendar, and navigating between pages. Our team is working to identify the cause and restore normal performance. Updates will be shared here.
- resolved Sep 02, 2025, 08:44 PM UTC
We have identified an issue with pages' slow loading times and crashes across the HoneyBook platform. Users have reported issues when typing emails, accessing the calendar, and navigating between pages. We have resolved the issue, thank you for your patience!
Minor August 28, 2025 Payment delays and duplicate notifications 3h 36m section-188540 (Payments & Finances)
Started Aug 28, 2025, 05:00 PM UTC· resolved Aug 28, 2025, 08:36 PM UTC
- investigating Aug 28, 2025, 05:00 PM UTC
We identified an issue that affected how some payments were processed and displayed. Payment Statuses and Payouts – Due to a temporary technical issue, some payment statuses were not updating correctly and certain payouts were delayed. Duplicate Notifications – As part of recovering the affected payments, duplicate payment emails and notifications were unintentionally sent for several invoices that had already been completed. We are working to restore all delayed payments fully. No duplicate charges occurred, and no funds were lost. The additional notifications did not impact the actual payments or balances.
- resolved Aug 28, 2025, 08:36 PM UTC
We recently identified an issue that caused delays in some client payments. During the resolution, duplicate payment emails and notifications were unintentionally sent for invoices that had already been paid, which may have caused confusion about potential double charges. These issues have now been resolved, and we are actively monitoring the system. Payment statuses are correctly reflected, and all held payouts have been released. Importantly, no duplicate charges occurred. We are continuing to investigate a few known side effects: 1. Duplicate feed items for paid payments (fix in progress) 2. Payments duplicating in QuickBooks (fix in progress) 3. Duplicate payments appearing in reports (under investigation)
Minor August 19, 2025 Pic-Time Galleries Not Syncing 17h 24m section-188540 (Automations & Integrations)
Started Aug 19, 2025, 06:00 PM UTC· resolved Aug 20, 2025, 11:24 AM UTC
- investigating Aug 19, 2025, 06:00 PM UTC
Investigating – We are currently investigating an issue preventing Pic-Time galleries from syncing into HoneyBook projects. The issue appears to be related to recent changes in the communication protocol with Pic-Time. Our team is actively collaborating with Pic-Time to resolve this as quickly as possible.
- resolved Aug 20, 2025, 11:24 AM UTC
Resolved – The issue preventing Pic-Time galleries from syncing into HoneyBook projects has been resolved. Syncing functionality is now operating as expected.
Minor July 13, 2025 Files and templates are not loading or appear as deleted 4h 30m section-188540 (Leads Capture), section-188540 (Files)
Started Jul 13, 2025, 07:08 PM UTC· resolved Jul 13, 2025, 11:38 PM UTC
- investigating Jul 13, 2025, 07:08 PM UTC
We are currently investigating an issue where projects, files and templates are not loading or appear as deleted. We are aware of the issue and working to fix the problem as quickly as we can. We’ll share another update shortly.
- resolved Jul 13, 2025, 11:38 PM UTC
We’ve successfully recovered all missing files and templates, and all data should now be intact. We’re continuing to monitor the system to ensure stability. If you’re still experiencing issues with loading files or templates, please reach out to our support team. We appreciate your continued patience and support.