HoneyBook incident
Files and templates are not loading or appear as deleted
Resolved after 4 hours 30 minutes, affecting section-188540 (Leads Capture) and section-188540 (Files), on July 13, 2025.
We’ve successfully recovered all missing files and templates, and all data should now be intact. We’re continuing to monitor the system to ensure stability. If you’re still experiencing issues with loading files or templates, please reach out to our support team. We appreciate your continued patience and support.
Affected components
Update timeline
- investigating Jul 13, 2025, 07:08 PM UTC
We are currently investigating an issue where projects, files and templates are not loading or appear as deleted. We are aware of the issue and working to fix the problem as quickly as we can. We’ll share another update shortly.
- resolved Jul 13, 2025, 11:38 PM UTC
We’ve successfully recovered all missing files and templates, and all data should now be intact. We’re continuing to monitor the system to ensure stability. If you’re still experiencing issues with loading files or templates, please reach out to our support team. We appreciate your continued patience and support.
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