HoneyBook incident

Some users unable to access projects

Resolved after 9 minutes, affecting section-188540 (CRM & Project Management), on November 17, 2025.

resolved Nov 17, 2025, 02:31 PM UTC

The issue preventing some users from accessing their projects has been resolved. All projects are now accessible as usual, and we can confirm that no data was lost. Thank you for your patience while we worked to fix this issue!

Started
Nov 17, 2025, 02:22 PM UTC
Resolved
Nov 17, 2025, 02:31 PM UTC
Duration
9m
Detected by Pingoru
Nov 17, 2025, 02:22 PM UTC

Affected components

section-188540 (CRM & Project Management)

Update timeline

  1. investigating Nov 17, 2025, 02:22 PM UTC

    We're currently investigating an issue where some users are being redirected to the home page when attempting to open their projects. Our team is actively working to identify the cause and restore normal access. We'll provide updates as we learn more.

  2. resolved Nov 17, 2025, 02:31 PM UTC

    The issue preventing some users from accessing their projects has been resolved. All projects are now accessible as usual, and we can confirm that no data was lost. Thank you for your patience while we worked to fix this issue!

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