HoneyBook incident

Service Disruptions Due to Global Widespread Outage

Resolved after 14 hours 17 minutes, affecting section-188540 (System Access & Stability) and section-188540 (Payments & Finances) and 1 more, on October 20, 2025.

resolved Oct 20, 2025, 10:47 PM UTC

All of the affected services are back to normal, and the system is stable. Thank you for your patience!

Started
Oct 20, 2025, 08:30 AM UTC
Resolved
Oct 20, 2025, 10:47 PM UTC
Duration
14h 17m
Detected by Pingoru
Oct 20, 2025, 08:30 AM UTC

Affected components

section-188540 (System Access & Stability)section-188540 (Payments & Finances)section-188540 (Client Communication)section-188540 (AI Features)section-188540 (Files)section-188540 (Notifications)

Update timeline

  1. investigating Oct 20, 2025, 08:30 AM UTC

    We are currently experiencing disruptions across several services, which appear to be related to a global outage affecting multiple online platforms. Known impacted services so far: Upload of files, creating custom domains, payments processing Updates will follow in an hourly cadence.

  2. resolved Oct 20, 2025, 10:47 PM UTC

    All of the affected services are back to normal, and the system is stable. Thank you for your patience!

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