Resolved after 23 minutes, affecting section-188540 (Client Communication), on October 5, 2025.
Fixed: An error was shown when trying to send files. The issue has been identified and fixed; emails should be sent as usual now. Emails that failed to be sent due to the issue will have to be manually sent again. Emails sent by automatic processes (as part of an automation, or timed email reminders) were not affected by this issue.
Affected components
Update timeline
- investigating Oct 05, 2025, 03:06 PM UTC
Investigating: We are aware of an issue preventing users from sending emails. Further details will be provided soon.
- resolved Oct 05, 2025, 03:29 PM UTC
Fixed: An error was shown when trying to send files. The issue has been identified and fixed; emails should be sent as usual now. Emails that failed to be sent due to the issue will have to be manually sent again. Emails sent by automatic processes (as part of an automation, or timed email reminders) were not affected by this issue.
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