HIN Outage History

Unfortunately, access to the HIN platform is currently not working. Start Time: 15.10.2026 - 20:05 The root cause is currently under investigation. We apologize for the inconvenience.

We are continuing to investigate this issue.

Signing with HIN Sign is currently not possible. We are investigating the issue. Start: 14.10.2026 - 14:00

Unfortunately, access to the HIN platform is currently not working. Start Time: 12.10.2026 - 08:05 The root cause is currently under investigation. We apologize for the inconvenience.

Some customers may currently experience degraded performance and limited access to parts of our platform. Our teams are working with high priority to restore full functionality as quickly as possible. Start: 07.10.2026 - 08:30

HIN Mail is currently unavailable on mobile devices and tablets when using ActiveSync. Our technical teams are investigating the issue and working to restore the service as quickly as possible. We apologize for the inconvenience and will provide further updates as soon as more information is available. Start: 05.10.2026 - 14:30

We are currently experiencing an issue with the printing function in Webmail. This issue currently affects users starting new sessions on browser. Our technical teams are investigating the issue and working to resolve it as quickly as possible. We will provide further updates as soon as more information is available. We apologize for the inconvenience and thank you for your patience.

At present, it is not possible to activate access via SMS code in the HIN Customer Centre. We are working flat out to resolve the issue. We apologise for any inconvenience caused. Start: 5 August 2026 – 12:15

For doctors the signing of e-prescriptions with the E-Rezept-Schweiz Service is currently not possible due to a technical issue. Start: 04.08.2026 - 08:30

The HIN directory (directory.hin.ch) is currently experiencing an outage. Start: 31 July 2026 – 11:00 We are working to resolve the issue. Thank you for your understanding.

Prescription via Auth Service is currently not available. We regret the inconvenience and are working to resolve the issue as quickly as possible Start: 31.07.2026 - 09:30

Unfortunately, access to the HIN platform is currently not working. Start Time: 13:00 The root cause is currently under investigation. We apologize for the inconvenience.

We are currently experiencing a partial service disruption affecting some users. Our technical teams are investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as soon as more information is available. We apologize for the inconvenience and thank you for your patience.

Unfortunately, covercard.hin.ch is currently unavailable. Start time: 30 June 2026 – 14:35

Unfortunately, covercard.hin.ch is currently unavailable. Start time: 15 June 2026 – 10:00

We are currently experiencing issues with the display of PDF documents in the preview within HIN Sign. The issue appears to affect scanned PDFs that use specific compressed image formats (JBIG2 / CCITT Fax) — common in scans from copiers and document management systems. During the signing process, affected PDF files may appear unreadable or only partially rendered in the preview. The signing functionality itself remains fully operational. At this time, the issue is limited to the PDF preview during the signature workflow. Our technology partner is already working to resolve the issue. We apologize for the inconvenience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

There is currently a partial outage affecting HIN Access / ACS (Access Control Service) as well as webmail.hin.ch when using certain web browsers. Access to HIN-protected websites is currently limited or unavailable. New sessions can't be initiated at this time. The root cause is currently under investigation. We apologize for the inconvenience.

Currently HIN Mail Seals cannot be opened. Issue start: 20.05.2026 - 08:00

There is currently an partial outage affecting HIN Webmail. We are working flat out to resolve the issue. Start: 15.05.2026 – 09:00

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Currently, there is a partial disruption affecting services: id-cockpit.hin.ch directory.hin.ch The root cause is currently under investigation. We apologize for the inconvenience.

Currently, there is a partial disruption affecting the following services: - directory.hin.ch - id-cockpit.hin.ch - and other HIN Access / ACS (Access Control Service) websites. As a temporary workaround, HIN users are advised to access ACS-protected websites using their browser’s Incognito / Private Mode. The incident is currently being investigated and handled with high priority. Further updates will follow as soon as more information becomes available. We apologize for the inconvenience and appreciate your understanding.

Currently, there is a disruption affecting directory.hin.ch The root cause is currently under investigation. We apologize for the inconvenience. Start time: 10:00

We are currently experiencing an outage affecting sign.hin.ch and e-prescription. As a result, document signing is not possible at this time.

We are continuing to investigate this issue.

Partial Outage HIN Sign: When attempting to sign a document, the “Next” button is disabled and can't be clicked. As a result, the signing process can't be initiated. Start: 27.04.2026 - 11:00

The following services are currently affected: - HIN Device Manager (apps.hin.ch) - HIN email sending via email client - HIN Sign Start: 22.04.2026 - 11.20

We are currently experiencing an outage affecting sign.hin.ch. As a result, document signing is not possible at this time. Start Time: April 17, 2026 at 16:10

We are currently experiencing an issue affecting the use of OAuth tokens for the following services: - Creation of e-prescriptions (E-Rezept) - Use of HIN Sign It is currently not possible to issue e-prescriptions via OAuth token, and HIN Sign is also not functioning when using OAuth authentication. This issue also affects the generation of tokens through practice software integrations. Important: Already active OAuth tokens remain valid and continue to function as expected. We are actively investigating the root cause and will provide updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your understanding.