HIN incident

OAuth Token Issue Affecting E-Prescriptions and HIN Sign

Major Resolved View vendor source →

HIN experienced a major incident on April 15, 2026 affecting Rezeptsignatur durch Ärzteschaft | Signature d'ordonnance électronique and Apotheken mit HIN-ID integriert im POS-System | Pharmacies avec identités HIN intégré dans le système POS and 1 more component, lasting 15h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 02:53 PM UTC
Resolved
Apr 16, 2026, 06:34 AM UTC
Duration
15h 40m
Detected by Pingoru
Apr 15, 2026, 02:53 PM UTC

Affected components

Rezeptsignatur durch Ärzteschaft | Signature d'ordonnance électroniqueApotheken mit HIN-ID integriert im POS-System | Pharmacies avec identités HIN intégré dans le système POSApotheken mit OVAN-ID | Pharmacies avec identités OVANHIN Sign

Update timeline

  1. investigating Apr 15, 2026, 02:53 PM UTC

    We are currently experiencing an issue affecting the use of OAuth tokens for the following services: - Creation of e-prescriptions (E-Rezept) - Use of HIN Sign It is currently not possible to issue e-prescriptions via OAuth token, and HIN Sign is also not functioning when using OAuth authentication. This issue also affects the generation of tokens through practice software integrations. Important: Already active OAuth tokens remain valid and continue to function as expected. We are actively investigating the root cause and will provide updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your understanding.

  2. resolved Apr 16, 2026, 06:34 AM UTC

    This incident has been resolved.